Woodstock Vape & Glass Gallery

First off, one employee in particular is utterly rude and unprofessional.
Ex: My boyfriend and I went in, and were looking at E-​Liquid, alongside two other young men. We told them, «oh, spend the extra few dollars on the nicer liquid! It may seem expensive but it’s much better than the thinner liquid in the larger bottles.» The two boys thanked us for the advice and moved over to the nicer bottles of liquid.
The employee, whom I will not name for his privacy, told my boyfriend that he was being an «asshole» and that he was «degrading» his customers. He also told the young men to take advice from people who «actually vape» and «have a brain to know what they’re talking about.» Really!!!
For the record, my boyfriend and I both have very nice, very expensive mods, and DO know quite a bit about the E-​Liquid that Woodstock has in stock, and we are both experienced «vapers» (have been using vapes for around 2 years). I had simply stated, «stay away from the liquid called Rolly, because it tasted wonderful but it will fry your coil.» The employee laughed in my face; even though the young men again, thanked me and took my advice… But here’s what caught me off guard: Woodstock does not even CARRY this particular liquid, but I felt it was general advice that these gentleman could use if they were to ever purchase the liquid from a different tobacco shop.
We were very polite to this employee, and explained that we were NOT degrading his customers and apologized for coming off as such, but I loudly stated, «Let’s go to the smokers pit for our liquid, they’re cheaper there anyway and much nicer», and we silently walked out. We were told to not return. But for what? This employee made a scene over absolutely nothing in front of several other customers, one few of whom we noticed walked out after hearing how he had spoken to us.
We typically frequent Woodstock for several items, but we will not be returning after today’s incident. This employee has absolutely no idea how to be a good salesman, nor does he understand the concept of customer satisfaction.
I highly suggest that anybody that is interested in Woodstock, should instead go to Wild Bills or Smokers Pit, which is located next to Jets Pizza just across the street from Woodstock. The staff is much nicer, more knowledgable and have actually worked for Woodstock before. One employee there (whom is VERY nice and knowledgable about the product he sells, but again I won’t mention names for privacy) admitted that he works at Smoker Pit now because of this particular employees attitude. He had told us that this employee was only nice when he was on his «medication.» I won’t say anymore about that subject, I’ll leave you to figure out what I’m saying.
the employee at smokes pit also said that he would be more than happy to order anything we would like to purchase, along with give us discounts for being «regulars.» Very very nice.
Overall, the customer service at Woodstock tobacco is absolutely terrible. Most of the employees are rude to their customers and know very little about the product they sell.
A friend of mine was even kicked out and «banned» for «not speaking correctly about an item» by the employee we had an issue with.
Avoid this business by all cost!!! They are con artists, rude, will not hesitate to call their customers stupid, assholes, retards, or «fuckin idiots.»
As someone who works in direct sales, it is a wonder to me that they are still in business.
Opt for a different shop, you’ll save money and won’t leave feeling like you’ve been verbally assaulted.