6pm

6pm (the website) catches a lot of unnecessary flak. Not here obviously, because… I think this is the first review for 6pm (not counting reviews for Zappos, which is their parent company), but people whinge and moan about 6pm on Google, Trustpilot, Sitejabber, etc. and so much of it is uncalled for. My recent experience was so fantastic that I had to take some time to tell someone. Anyone.
As I was saying, 6pm gets ripped a new one frequently because people don’t grasp the process, and then like ungrateful, petulant children, they go online and gripe about something they didn’t bother to understand in the first place.
6pm’s prices are really cheap. Like… brand name stuff for unbelievable prices. But they’re also upfront about certain aspects of purchasing through them:
1) They ship their items for free. Anything and everything. If you discover that the item isn’t what you expected, they will refund you upon return of the item. They will not pay for you to ship it back. That’s on you. I’ve never had problems with returning things. But I also made sure that what I was ordering was in fact the right item and size that I wanted.
2) They will not exchange items, only refund them. It’s a little more work, but again… Make sure you order what you want. If it’s not quite right for whatever reason, return the item and get your money back. Then order the correct one and they’ll ship that for free.
3) You have 30 days to decide if it’s something you want to keep. If you decide that it’s not working for you, return it in its original packaging and hopefully in its original condition. Don’t destroy it, then return it and expect your money back.
I’ve now bought a couple pairs of shoes from 6pm. When I found a pair that I liked, I looked at information about those shoes on other websites. The reviews on those other websites let me know about sizing and such. Then I went back to 6pm and bought them. My last purchase was a pair of dress shoes in October, 2014. The shoes arrived quickly, they fit well, and they were wonderful in every sense. They still look amazing, and they’re comfortable. Well sort of… While my right shoe is still perfect, I noticed that the left shoe had some metal studs (or something) pushing through the heel and coming through the insole. Understandably, standing on dull metal studs is painful. But this happened gradually over the last four months, so it was past the date of no return before I realized what was happening. But I figured I would check with 6pm anyway, because if the defect was initially apparent, I would have returned them immediately.
The lady I spoke with (Grace) was clearly not in a stateside call center, but she was nice enough, and she explained that since I don’t have the original box, and it’s been past 30 days, she wasn’t sure what she could do to help. I pointed out that it was a defect issue, and she tried to see if they had more of the style that I ordered. Sadly, they did not have anymore. Her response then was, «Sir, keep the shoes, give them away, do whatever you want with them. I’ll refund your purchase as a courtesy.»
I stuttered. I didn’t know what I was expecting, but it wasn’t that. Within seconds, I got an email confirmation for the refund. I thanked her profusely, and asked if I could speak to her manager. When I told him I was very impressed with the customer service, he said that no one in his department had ever been commended or given a positive reference until today (which is sad), and he would be glad to pass the word on to management. 6pm shoppers are jerks. 6pm is not. So there, stupid online shoppers.