Zappos.com

I want to give Zappos some love… and not for shoes. I was on the hunt for new jeans, and was not finding my combo of brand/​size/​style when I happened on Paige Jeans on Zappos. The next business day I had my Mandy Destruction Jimmy Jimmy’s…perfection!

Ever since my first review a few years ago I have been a loyal fan of Zappos.
I wear odd sizes and really love the ammount of selections they have.
My shipping is alwys super fast, there customer ratings are reliable and I always love what I end up with even more so than the department stores.

I ordered a shoe cream from Zappos, because I scuffed some boots. I have never used shoe cream, but saw good reviews about the stuff. I emailed Zappos to ask how to use the stuff. I got an email back directing me to some website with instructions. I know, it’s only shoe cream and how can I screw it up. But I wanted exactly how to use the stuff. I wish the customer service representative knew how to use it so he/​she could give me directions. I am not mad, but here is a suggestion.
Ask the vendor (Frye) to give directions to customer service reps how to use the stuff.
I am not mad because customer service pointed me to the right direction on how to use the stuff. But it would have been awesome if they knew how to use it.
Okay, I got distracted why I am writing this review. I am always amazed at the service of Zappos. I guess that’s why I have written a million updates. Oops, distracted again.
Back to the shoe cream. I ordered them. They sent it to me overnight. Are you kidding me? It costs a lot more for shipping it overnight than the actual item. This is why it’s 5 stars.
Now if only they have the Wolverine 1000-​MIle Collection, they would’ve gotten more of my money.

update —
no longer price matches other stores. Yet another reason not to shop there.
has a bad attitude with regards to customer support. I tried to place an order and their system was down, it wasn’t accepting any credit cards. When I called to inform them, they rudely told me that there is no way it was their system, but rather that I should call my bank.
There was no problem with any of my credit cards but I called my bank anyway and they verified that everything was fine with my credit cards.
When I called Zappos back, by then they woke up and got a clue, admitting to me that indeed they had a problem with their credit card processing system.
I hate Zappos.com’s attitude of automatically blaming their own customers for a problem which was in actuality their own. They wouldn’t even consider the possibility that they were experiencing a problem on their end, instead telling me that it was my problem and not theirs. When I asked them to check to see if they were experiencing any problems on their end, they should have admitted that there might have been a problem on their end and then look into it.
I have a real problem with a company falsely blaming their own customers like this, it’s plain wrong.

I love Zappos! I love shoes and I no longer go retail to buy my shoes. It is so much easier to go online, search for a shoe and push the ‘buy’ button. If the shoe doesn’t fit, or you don’t like it than you can send it back for FREE! Also, shipping is always FREE and there isn’t any sales tax. Awesome service, awesome business plan. In this bad economy this is the best business that will manage to survive. I love you Zappos!

I’ve had all good experiences from
. I often check here if I have spotted a shoe I like and my size or desired color isn’t to be had at a store. Often times, I have found shoes for less money than offered at stores and/​or on sale. I love the free shipping that arrives within a few days and the free return shipping if they don’t fit. You have 365 days to return an unworn shoe if you don’t want it or it didn’t fit, how awesome is that?!? Hard to find places with a return policy like that these days (Other than Nordstrom)!
You can also read reviews about shoes on their website from customers which is helpful in determining problems others had with fit, size being true, it advises you if you need to size up or down in particular shoes, if they slip up & down in the heel when you walk and anything else important to know. This is tremendously helpful when purchasing a shoe you haven’t necessarliy tried on before.
Overall, I’m happy with my experiences with Zappos and I will order again in the future.

I no longer smoke crack or partake in the services of prostitutes, but I cannot for the life of me beat my addiction to
I blame my parents for not allowing me to dress up as She-​Ra Halloween of 88. I also blame the constant shipping upgrades I’m given by Zappos evil minions. The first one’s always free right? Well with Zappos it’s always always free. I’m so fucked.

365-​day return policy!!!
I returned some shoes a few days past a year and was still able to receive a full refund after calling the return department. How fantastic! I totally want to screw the founder (s) of this brilliant online retailer to show my appreciation for the unbeatable customer service!

Yesterday, my mom and I got into a conversation about how we both like the (relatively new?) brown uggs. Yeah. I’m an ugg wearing person, I will admit that I love the way the wooly shoes feel on my feet (which are usually cold) and I even like the way they look on (yeah, even with skirts). While, this wasn’t my plan, the conversation ended up working to my benefit as it’s near the holidays and my birthday is next week (not to mention I’m what my friend referred to as «a spoiled only child») and my mom has been feeling particularly generous.
«Oh, I want a pair of those. do you want a pair, too?» she asked. Within 5 minutes, we had ordered the shoes. Around 6 pm we placed the order and I didn’t expect to see them until Christmas.
Earlier today when I saw the UPS man knock on my parents’ glass door I figured it was just something else my mom ordered for Christmas. You have no idea how shocked I was to see that the box he was holding said
!!
I looked at the boots on
originally, but they ran out before I had a chance to get them. It ended up being fortunate… someone mentioned zappos having higher prices and while the boots are $ 4 more on the zappos web site than at dillards (zappos was the second place I looked), the free shipping made a huge difference. Shipping for the boots from dillards? $ 12.95.

This little piggy went «wee wee wee»
All the way home.
Z., all my piggies thank you for the über quick delivery service. Your free 4 – 5 day delivery somehow became a 2 day service for unknown reasons sans extra $. You’ve made a city gal love ya a little more.
Mother Goose would be proud.
xox,
J.

is da bomb!
They only sell stuff that they have in stock and they have an awesome selection of Oakley sunglasses. Their shipping is super fast and they have really good customer service.
Would totally buy from them again!

Today marks the fifth day in a row a Zappos box has been delivered to my desk. No doubt my co-​workers are wondering if I even work, or only order shoes. I can assure you I do indeed work, but seriously, Zappos makes it so freaking easy to order a few styles, keep the ones you love, send back the rejects, try another size etc etc etc — AT NO COST. None. Amazing.
My current praise — today’s shipment is a new size of a style I liked but had to return because the first one was a bit small. I ordered the replacement at 7pm last night. It’s here today. How did they do that? Better question, with gas ~$ 4, how can they afford that???
Incredible selection, great prices, PHENOMENAL SERVICE and oh did I mention immediate shipping gratification? Love Zappos.

The
website is truly USER FRIENDLY. They have a great selection of shoes (mixture of current trends and past season favorites) I love that you can sort through all of the shoes by entering: style, heel height, size, width, color and price from the pull down menu on the front page. Or you can enter keywords… or search by listed brands.
I also like that they allow customer reviews and ratings. As stated by other reviewers the photos and descriptions also make it easy to make informed decisions about your online purchase. Plus,
has one of the BEST shipping and return policies. I ordered a pair of Anne Klein black dress boots this weekend and had them the VERY NEXT BUSINESS DAY (no additional shipping charge). In addition, if for any reason they had not pleased me
has an easy, self-​service return process, which allows individuals to print out a free return label for pre-​paid domestic return shipping!!! Plus you have a YEAR (365 days) to decide if the shoes are really what you wanted!!!
AMAZING…
Hiromi’s tip: In order to avoid the inconvenience of returning shoes (even with the amazing return policy), I often try on shoes while I’m out and about, price them out in town and then, go online to compare and to purchase… I’ve saved quite a bit of money so far and purchased the shoes that I’ve had my heart set on…

Shoes. Loads and loads of shoes. FREE next day shipping. Free return shipping (as though you’d wanna send ‘em back).
And, if you happen to be in the area, they even have a retail outlet store.
They price match (plus an extra 10% off). Excellent.

Zappos is the best… except that it keeps fueling my debt.
And my insatiable lust for more shoes.
I admit it, my name is Kat and I am a Shoe Junkie.
I can’t stop… but wait… Zappos has a NO B.S. return policy? And better prices than most Chicago shoe stores (This is not to be overlooked, as it is no small accomplishment… Who looks forward to that 10% –ever-​escalating– Chicago sales tax… Anyone? Yessir: Fueling the unrestrained corruption of our city officials sale by sale…) Free overnight shipping… AND I’ve never been unhappy with the service. Or, most importantly THE SHOES!
For Chicago survivors of the epic frostbitten cold… Buy the Ugg insole replacements. They run a little large in length, width but this is good as you can trim it to fit the inside of just about any shoe (I have yet to try this with heels… but just you wait…)
Plus, they are cheap, just under $ 15.00! Ahhhhhh… your toasty, soft, dry and comfy feet thank you… and for a prettier exterior than those bulky, expensive, hoplessly out of fashion Ugg boots!

Free overnight shipping.
Massive selection.
Free return shipping.
No sales tax.
Money back guarantee, no questions asked.
NO RISK!
The prices are a bit higher than discount stores but, what you save in time and tax, more than makes up for it. Zappos has it all, from kids’ Crocs, to high-​end couture. Give it a try, you’ll be hooked.

I’ve been shopping here on a pretty regular basis for a few years. This is absolutely the best way to score that pair of shoes you want at a discount. Shipping is almost always free or discounted, their customer service is excellent and they carry a lot of good brands. Granted, you may not find every single color, style, size of every single name brand shoe you can dream up — but you’ll probably find at least 80% of ‘em and get them a lot cheaper than you would at a department store. Half the time, that FREE shipping gets UPGRADED to overnight, which is awesome and makes for a happy shopper.

Minus one star because they always seem to be out of stock on the shoes that I want. I hate being on a waiting list. I’m a little like Veruca Salt in that way… when I want something, I want it NOW!!!
Other than that, I love Zappos. Free shipping and free returns took some of the pressure out of buying shoes before you try them on. Plus, they carry EVERYTHING!

God bless the internet. Zappos has the most kick-​ass selection of shoes AND you can shop any old time you like. What’s more fun than sitting around with a glass of wine in the evening, loading up a cart full of fabulous shoes?
…Okay well, a few things. but work with me here.
I love that their photos are so thorough. Great close ups of the front, side, back, bottom, top and details on the shoes. In the Couture section they occasionally show them on a model, as well, so that you can see how they wear. Oh, and yes… the Couture section is to die for. No doubt.
I’ve gotten a few really nice deals here, like gorgeous all leather Vera Wang slingbacks for around $ 110. down from $ 450. Great selection for everyone. the usual goodies for men and women plus kids, wide widths, airport safe/​steel free, work boots, vegetarian. All really nicely organized with a customizable search feature and lists that narrow the selection down by things like «kitten-​heel, ornamented, strappy, acrylic, D’orsay, platform» etc…
They also have a nice selection of handbags, watches, eyewear, accessories like scarves, socks and cufflinks, luggage, small leather goods and more.
With the fastest free shipping I’ve ever seen and a 365-​day return policy they make me want to just *throw* money at them.

This is a wide foot girl’s nirvana. I have the affliction called ‘Fred Flintstone Feet”. Wide and fat feet. I may be asian but I didn’t have the pleasure of tiny, narrow feet. Maybe that is why the Chinese thought of binding feet.
This is a huge online shoe store that has plenty of stock in wide and narrow width shoes and medium widths, even cute dressy, strappy shoes. From sandals, boots, athletic, dress and slippers. Prices are comparable to walk in stores but for hard to find widths, this is great.
Free shipping. And I had to return a pair once, they sent a label and all I had to do was find a UPS drop offbox or have UPS pick it up and that was it. Very convenient.