Cold Stone Creamery

5.49 for a small. This should be illegal. This once loved franchise establishment used to be my favorite for dessert. Now after keeping dollars in my pocket for two years, this review serves as a reminder as to why I should never come back.
On the plus side, the ice cream is good. Just not Thrifty good and definitely not Thrifty prices. We don’t have Rite aid when I’m from.

I’m a frequent visitor and this Cold Stone has never let me down! The employees are always nice and they’re generous with their portions.

Good stuff fresh and creamy really doesn’t get much better than this. Forget all the fancy smancy new trendy icecream places this is much better.

The location is a bit hidden, it’s right next to Baja Fresh. I didn’t catch it as I drove by. Anyways, this location was not very clean. I ordered a coffee lovers only, which is my ultimate favorite and was very disappointed. There were pieces of ice on my creamy coffee ice cream. They weren’t stocked in many toppings. Service was ⁶⁄₁₀. There is limited indoor seating and a few tables outside.

First time at this location. It was a little hard to find personally. But it’s located next door to Baja Fresh at the corner. It’s sorta tucked away.
The reason for 3 stars is because of the customer service. The girl who helped us seemed nice, but while making our order she had such a rude look on her face and keep glaring at us. I noticed this when a couple came in and stood right in front of her as well. Took her minutes before she said anything to them.
The order was fine except the marshmallows. Barely had any left in stock and the ones they gave us were hard and old. Container wasn’t covered.
When we went to pay I somehow got Caramel all of my hands and shirt from some that was on the counter. I asked for a wet napkin. She handed me one napkin and didn’t wet it.
While all this was happening the couple was still waiting. Another employee was cleaning the floor. She saw them and waited till the floor was done before helping them. (I wasn’t looking the whole time but I didn’t notice her was her hands)
I’ll be back again as it’s the closest location. If I had another option, I’d go there.
Street parking and lot. They validate.

I go here about once a month with my daughter for a special treat. I don’t understand the negative comments about customer service. Considering that every order is customized, the servers here do an amazing job. In the 10+ years I’ve been going to this location, no one has ever gotten my order wrong, skimped on ingredients or been less than gracious. The only drawback is there’s no place to sit and enjoy the ice cream, it’s strictly take out/​take home.

Amazing place with a great atmosphere and plenty of tables to eat at. This is my go-​to spot. I love all the flavored and sides, although some are missing. They do not always stay stocked up. It is not the biggest deal however in other locations around Arizona, other states. Great place to have a dessert with family. It is also great place to have a sit down. I like coldstones I always go here for my ice cream. It is the best place. I love it.

I took my kids here for ice cream tonight. We were the only customers, a young girl helped us and she was very nice. While my kids were eating their ice cream I saw another employee, probably the manager slicing a layer of a round chocolate cake… and she dropped the knife on the floor, then a few minutes later, she dropped half the cake on the floor… she then brushed it off and put it on the counter… no, I am not kidding, that cake was on the floor! I told her I saw the cake drop on the floor and that someone could get really sick. She first argued that she cut the edge off, but she didn’t, and that certainly wouldn’t have been enough. She then said, your right, and threw it in the garbage. As I was leaving with my kids, she told me that I was «making her uncomfortable» — she said «you kept looking at me in the eyes when you were talking to me» — I said yes, I look people in the eyes when I talk to them… anyway, this employee is not only rude, her sloppy careless work practices are clearly against any health codes and will make people sick… but it won’t be my family. We will not be back!

tl;dr: AWFUL customer service from the manager. If you buy a cake, make sure to check it’s the right one since none of the containers are labeled.
It was my mother’s birthday and I called ahead and asked if the cookies and cream cake was available. They said it was. I went into the store, saw a cake with cookies on top, and thought the bits of green icing was weird, but got it anyway. There was no label, nor any marking on the cake container.
After singing happy birthday, and cutting the cake we discovered to my great horror that it was mint chocolate chip, a flavor my mother actually HATES. I called the manager, Holly, complaining about the unmarked cakes, and the manager said I should have asked about the cake. (Making me, the customer, wrong.) When I asked if I could get a replacement cake, she mentioned again that I should have asked about the cakes, and said since I got a cake larger than necessary for three people, I couldn’t get a replacement cake, only a mix-​in cup for my mother. That’s like buying a limo, finding out the interior is the wrong color, and when you go back to the dealership, they tell you they’re only willing to give you a motorcycle since you’re only one person getting a car meant for many. Either way, she’s making me, the customer, wrong.
I’ve worked in jobs that require providing excellent customer service to clients my entire life, and the CUSTOMER IS ALWAYS RIGHT. The manager argued with me, again and again ignoring my point that the cakes should be properly labeled, and telling me what I did was wrong. When I pointed out that she was making the customer wrong, she did not correct herself or apologize, but repeated that I was wrong again.
In the end, she provided the replacement cake, but she ruined my opinion of Cold Stone.

These employees seriously suck at customer service. Whoever manages this store needs to incorporate a customer interaction training because these employees clearly do not know how to.
The ice cream and shakes isn’t good enough for me to come back to for the level of service you receive.

They served us melting ice cream. we ordered «cookie dough you know about it «in a cup. WORST CUSTOMER SERVICE!!!
it was all melted like a warm Wendys frosty… we asked them. the server or cashier said «yes. it comes that way. even though in the picture, it looks just like ice cream, but it was not. we also ordered «birthday cake batter remix» in a cup, it looked just like the picture… ice cream not melted soft serve. If we wanted soft serve we would have ordered it. WHY WERE THEY LYING TO US? Then they (hispanic looking girls) asked us if we wanted to wait 10 minutes they would put it in the freezer to harden up… t
Worst experience in my whole life with using ice cream place.

Worse customer service! I don’t know the name of the blonde girl that works here but she should quit. She kept forgetting everything I was asking her. She messed up their own signature ice cream and gave it to me in an ice cream soaked cup.

No waffle cones. Emoloyees in back room talking. umm can you make the waffles inatead of talking. Employees look dirty and grose… hair all frizzy in face. scared i might have hair in my ice cream. Very rushed service. Seemed annoyed to work there. If i were the owner id be worried… the containers where they hold toppings looked full of sticky finger prints and dust. Took my ice cream to go and then just threw it away im scared i might get ebola!!! Clean this place up!!! its awful

Came here about a month ago and had horrible experience but the girls working the stand tonight were a night and day difference from last time. Both were very sweet and on top of the job! Nice work ladies! You’ve redeemed the stone for me!

Got a cake here for my husband’s birthday. I was a little worried that maybe the cakes weren’t fresh because the packages almost looked freezer burned, but it was actually very fresh and the cake was delicious. I think Cold Stone in general always looks worse than it tastes.
I don’t know from whom the other reviewers were receiving their service, but the woman who helped me (and wrote on the cake) was courteous and helpful. She wasn’t a nasty high school kid who was high on drugs that other reviewers noted as employees that’s for sure.
If I liked ice cream (I don’t, but my husband LOVES it) I would definitely come back.

If I could give this place 0 stars, I would. This used to be my to-​go place for ice cream, ’cause the products are good enough, even though I was never very impressed with the service overall. But the last time, MY GOD.
The three youngsters working there, and the «manager» or «cashier girl» (shorter, dark haired hispanic looking girl) was not only rude and extremely offensive to both me and friends, but served the ice cream with a death stare. If I got into detail about it, you would not believe me. The interaction was beyond ridiculous.
It was a while ago I went in there, but in the back of my mind I wanted to review them so bad. I wouldn’t recommend supporting this business until they get their hiring skills together and make sure they can at least offer people and their kids a normal customer service experience. I think asking for a «good» level of service is too much for these guys. Let’s aim for OK next time, shall we? I am taking my business to Sub Zero.

If I could give zero stars I would! I waited 10 minutes for someone to help me in an empty store while I looked at two employees looking at me as if they did not work there! This place sucks!

There is no ice cream that compares to coldstones. It is so creamy and delicious and the texture is just phenomenal. I love this place and there is no doubt about that.
I wanted to review and commend this place for the man who worked there and helped my kids and I. He was a caucasion male about 30 years old and he was so very nice. He was really good with my kids and had a smile on the entire time. We need more people like this working in places.

Whoa this place oozes sugar. The smell hits you even before you open the door!
What’s not to like about cold stone? It’s ice cream, it’s delicious! This location has some outdoor seating which is good as it is pretty small inside. There is a parking lot behind the building as well as metered parking on Ventura blvd.
There is something for everyone, whether you like cake batter or mint you pick an ice cream and load it up with toppings. They have a plethora of goodness to choose from, kit-​kats, sprinkles, fruit, you name it they probably have it.
They also have original creations if you are overwhelmed with all the decisions. I went ahead and got one of those and it was goooood. Nom Nom Nom.
It’s a great place to pick up a birthday cake as they always have some pre-​made ones in their freezer or you can call ahead and place an order.

I scream… you scream… we ALL scream for ICE CREAM!!!
I can always rely on this place for a sure treat to celebrate for any given event.
After you’ve gone around the block with boutique designed cupcakes and ordered from the top notch bakeries in town with triple berries of all sorts… where will you go then?
Go back to the basics.
I’ve gotten a handful of last minute ice cream cake treats from Cold Stone Creamery many a times and it’s always been a win, win, win!
You can’t deny your love…
Go back to the basics of your love for ice cream.
They’ll never let you down.