Icon Nails

The only reason I am giving this place 2 stars is because the lady that did my 5 year olds pedicure was great! But the lady that did mine on the other hand not so much. The girl sitting next to me was getting a service longer than me and I got their biggest pedicure package. I felt like the service was rushed and that she didn’t really want to do her job. And my 5 year old kept playing with her seat making it go forward and backward and the lady must have been getting irritated with her because every time she did it the lady shot her a pretty mean look. I felt very uncomfortable and it sounds like they need to work on their customer service a little. I won’t be back.

Rushed service, very little attention to detail (all of my toenails are crooked), and rude employees. I’ve tried Icon Nails 3 separate times because they are close to my house but every time is frustrating. Last night she was so rushed she cut my toe and finger, which was odd because it was a Thursday night and I was one of two clients there. She also wouldn’t let each shellac layer the full time to cure under the light. The «massage» was her slathering some lotion on my arms for literally 10 seconds each. I still had globs of white lotion on my arms to rub in myself when she was done. Will not be returning I’ve finally learned my lesson!

Best in sw Portland. Have gone here for acrylics for 3 yrs. have tried several other salons in the area. The only one I’m fully comfortable with !

This place says it opens at 9:00 but they are never there at 9. I waited 45 minutes and called several times but their mailbox is always full. This has happened to me 2 times and when I finally did get my nails done they did a good job however they charged me 25 $ for a 2 year old manicure which I thought was crazy expensive for such tiny nails. (the other salon I go to charges 6 $) Overall dissatisfied with my experiences with icon nails

I have no idea why the rating for this place is so low…
I went to a nail salon in SE Portland that was rated 4.5 stars. I told my nail technician at this SE Portland salon that my nail was cracked and I needed some mending to it. She said that their salon strength nail glue should hold it, but I personally thought she was trying to rush through my job since the salon was busy. Sure enough, less than 24 hours later, my nail ripped again. I rushed to Icon Nails and took care of me quickly. Everyone that looked at my nail talked to me about different options I had and didn’t rush through the job (even though I expected them to since it was a full house). They were able to put on some acrylic powder over my broken nail plus recreate the red french tip I had done. Plus they didn’t charge me for the polish, just a few dollars for the acrylic. I checked out their prices, and it was around 20 $ cheaper than what I paid at that Portland salon. I’m grateful and I’ll be returning.

Got a pedicure. The salon was clean and not cluttered. Staff were very friendly. Was not rushed! I will be back.

Pedicure was sub par. She rushed through the steps and didn’t pay attention to detail. I will go somewhere else next time.

This was my first pedicure in over a year (babies end pampering for some moms). It was a birthday present from a friend.
First of all what I did like: the place was clean, we were greeted immediately and taken to our seats (we made a reservation in advance). Once seated we were offered complimentary drinks and both chose Mimosa’s (yummy). Now for us we were more interested in chatting with each other so it did not bother us that our nail techs were talking it up to each other (read that complaint in other reviews).
What I’m less than pleased with is that today is day 5 after my pedicure and my nails are already chipping, I’m not rough on my feet so my past pedicures actually never chip, just grow out. The paint is thin in some areas and you can see the nail bed underneath, I left with dry skin on both my feet (mostly the heels) and poorly trimmed cuticle’s.
For $ 35 I really would have expected a little more. I’m bummed that my first pedicure in over a year was of this poor quality.

Looking for a nail salon with great customer service and gel nail polish. Found it! And looking forward to coming back and getting a pedicure.

They’re priced well, better than others in the area. And i always feel like I’m well taken care of! Love their deluxe services!

I have always been a walk-​in and never had to wait long. Loved soaking my feet in the warm water and having my legs and feet massaged. Left and me toes always looked pretty!
I read the other comments. The ladies have always been nice that have helped me. Yes, sometimes they are speaking with each and we can’t in the conversation… who cares.
Is Icon nails Dosha Spa and Salon? No, but they do a good job and I am glad they aer in Sherwood.

Terrible service! Cheap products, rushes through the steps, they do not let gel and shellac products cure long enough, resulting in pealing off almost immediately. Owner will not back up the services of his employees, wants to charge you for all fixes. Will never go back there again! There are too many other places that are more customer oriented and care about their services they are providing!

Went today with my friend to enjoy a little pampering… It had been a long week and I had my wisdom teeth pulled yesterday so it was much needed! Within minutes of the women going to work, my big toe swelled with blood, to which she told me to just dip into the water, and then cuts the side of my pinky toe with cuticle scissors, causing me to cry out in pain. She takes zero sympathy and files away at both bloody areas. The massage was horrible and she sped through everything, despite that fact I asked for a deluxe package. Needless to say I’ll be making the drive to tualatin or Tigard for a real pedicure… Don’t waste your time here.

Do not go here. Customer service is terrible. We had an appointment and they took walk-​ins instead of us (we arrived at the very same time, told them we had an appointment, they didn’t and they were served first). We waited 40 minutes to be served and a girl sitting next to us was waiting an HOUR just to have flowers put on her toes.
If you want a good experience, go to Four Seasons.

My sister-​in-​law made an appointment here for us for 4:30. We arrived 5 minutes early and it was pretty busy. A man greeted us and we let him know we had an appointment at 4:30. He looked confused and then looked at the book and told us that we were confused and our appointment was at 5. I could clearly see 4:30 written next the the name on the book. He told us to wait a few minutes so we sat down. We waited for 20 minutes and still no one left or was able to start our appointment. We told them we were going to go somewhere else and they let us walk out the door without a word.
I was highly disappointed because it looked like a nice place. If they would have at least apologized about the wait when we left, I would have been willing to give them another chance.

I was next door at Safari Sam’s, trying to decide how to kill 2 hours while my son was at a birthday party. 2 doors down was this salon. It looked clean, had people in it, and had an available nail tech. I have my own files and such that I keep in the car, so I gave them a shot.
With as many nail salons as there are in the area, most places try hard to do a great job to keep you from going somewhere else. Not here. If I wanted someone to file my nails and do a quick polish while on my lunch break or something, I guess they would be ok.
There was NO service, no attention to detail. The lady who was doing my mani was uninterested, spoke very little english, made no eye contact, didn’t attempt conversation. She rushed through everything. There was almost no massage (literally 30 seconds per arm, no massage on my hand at all). She hap-​hazardly pushed back my cuticles and then just tried to sand them off with the block.
By the time we got to the polish, I was already bummed about the service. But the kicker was this– while polishing my nails, she kept leaving wide un-​polished strips on the sides. When I asked her if she could get a little closer to the edge, she looked at my nail, then me, then curtly said «no.» and went back to what she was doing. REALLY? NO? I’ve been getting regular mani’s for oh, 15 years. I paint my own nails often as well. There was NO good reason she couldn’t have accommodated my wish.
She scuffed my nail when finishing up and just clear coated MORE over the top of the obvious mistake. At this point, I didn’t dare ask her to fix it. She put me under the drying station, came back after 10 minutes, told me I was good to go. I paid, and left, still VERY tacky from all the clear coat she piled on. Went home and took off the shoddy polish job and did my own.
I don’t usually give low ratings to businesses, but when it’s ALL about the service and I get poor service, it’s warranted. Wish I had a better experience, but I really just regretted not driving 2 blocks to Target.

I had a great time here. They did a super job and went the extra mile! My appt was quick & yet relaxing. I will definitely be returning!!! It is close & convenient & affordable!