National Tire & Battery

The people were super nice and friendly. However, the service was absolutely terrible. I arrived at 4:40 for my appointment. It took about 5 minutes to check me in, not that big a deal garages are usually always busy. I was told it should be about 45 mins maybe an hour at most. HOWEVER, it took from 4:44 to 6:48 for a 4 wheel alignment. Now I can certainly understand if it took the whole hour, but two hours for a 4 wheel alignment is not at all acceptable. After an hour someone could have at least let me know, hey we are a little backed up or whatever the case may have been and it’ll take a little bit longer, but no one said anything at all. During this time there were multiple issues with processing other customers payments, discounts not being applied, charging the wrong amount. There was no issue with processing my payment but I was certainly nervous about the swiping my card after seeing all of this. The only silver lining is the wheel alignment was performed beautifully and my car is riding so much better and the price was reasonable (one time 4 wheel alignment for a final total of 78.99, including a $ 20 online discount). Due to that I was slightly less pissed after leaving but I would never even consider returning or recommending the shop to anyone. If anybody wants to frequent this shop after reading this my recommendation would be to have a stack of material to read and a full cell phone charge, if waiting there. Or be prepared with a ride and ready to potentially wait at home for at least double you’re estimated time.

Horrific service. Left me waiting for an hour AFTER service was complete (took them two hours to complete an oil change) because the person working with me left to go on a coffee run. When she finally returned, it took her and two other employees another ten minutes to find the appropriate checkout paperwork on their computers, all the while being rude and completely unapologetic. Had to then ask for my keys back at the end, and, upon returning to my car, found they ha left the doors open. Unbelievable that they’re still in business.

I brought my wife’s Nissan Maxima in for tires Sat morning Nov 30^th. The cost of the tires was 720.00 and I left satisfied and was planning on bringing my own truck in for tires the following Sat. I drove home 5 miles parked the maxima in our driveway. Sunday morning I noticed the right rear tire was flat. First thing Monday morning I stopped by NTB and explained the situation they said they would take a look at the car later that afternoon when my wife got out of work. The explanation an 80 dollar cracked TPS valve stem. The vehicle was only in need of tires when I had brought it in Saturday. The employee told my wife she must of hit a pot hole or maybe a rock hit it LOL. Really guys you don’t think careless dismounting or mounting would be a more likely explanation seeing I drove it straight home after getting new tires and parked the car. We own a home in Shrewsbury and I work for one of the oldest family owned businesses in town Worcester sand & gravel. You can be sure I’ll tell anyone who will listen not to do business with your establishment.

UPDATE:
To quote from my previous review: «I have zero confidence that they performed any of the other tasks correctly.»
2 of the calipers that they rebuild for me are leaking. One of the reasons I originally went in was because the pedal felt soft and went to the floor. They told me that they tested the master cylinder and the calipers and found 3 needed rebuilding. I only saw one leaking, but I trusted (HA!) them.
One of the Calipers that I noticed leaking last year is the SAME one that’s leaking again.
As for lack of availability of these calipers, I doubt that. Versions oft his car was in production from 1983 through 1996. This caliper was and is available in auto parts stores across the country and even
has them. I don’t buy their excuse that they couldn’t get them.
I’m considering calling their help line again to see what can be done.

As another reviewer wrote, I go here because it’s convenient… aka close to my home. I’ve never had great service (Keith there once tried to sell me new strut mounts and struts for well over $ 1000 when the only problem was that my steering wheel wasn’t aligned — he even took me into the garage and showed me the creeking sound when he twisted the tire/​wheel from side to side, which a very capable mechanic later told me was totally normal — how sketchy is that…), but after this last experience I’ll never go here again. Had summer tires put on my wheels today. When I got the car back ever single wheel was scratched and chipped. All 4 wheels. Clearly the guy with the impact gun had slammed it into the wheels repeatedly when he was removing/​replacing the lug nuts. Amazingly careless. They were scratched around the edges too, which is maybe slightly more understandable given the way the machine works when tires are mounted on wheels. However the wheels — all 4 of them — were also scratched and dinged all over the spokes. I have no idea how the could happen unless the guy was literally dragging the impact gun over the surface of the wheels, or possibly laid the wheels face down on the floor. Seriously some of the most careless work I’ve ever had done for me. To top it off there was a grease stain on the driver’s side of the hood with 3 small dents around it. I’m pretty livid. Why he needed to make any contact with the hood is beyond me. I love my car. It’s beautiful and I take really good care of it. I spend way too much of my money on it. It’s really frustrating when idiots treat something you care about like crap. I don’t have the money to get my wheels refurbished or the hood dents removed. If you don’t either, do not go to this place! Seriously unless you are driving a beater that you don’t care about, find another shop — this place is bad news. I have another 2 years of free alignments left but I’ll never go back.
Edit: I’m editing this review a few days later because I spoke with Dave the manager and he’s a cool guy. I just hate crapping on a store if I’ve had a decent interaction with someone who works there. He said he’s going to speak with the store manager about what happened. I don’t want anything from them, and I’m not going back, but I at least want to give props where it’s due. Not everyone at NTB is a careless jerk, and people need to eat and feed their families and stuff, so I hope Dave works things out and helps improve the work quality of the guys underneath him. It’s not impossible but they have a ways to go.

Dropped a set of wheels/​tires to get mounted at 5pm. Was told they would be done by end of business day. By 9:30pm I called inquiring about the status and was told they wouldn’t be done until the morning at the earliest. I’ve had several previous experiences with them all with the same trend of poor communication. The only reason I use them is due to convenience. Never again.

1) The service writer was very unprofessional. It was very unpleasant to deal with him. 2) Since they put the new air pressure sensor on, the tires kept losing air slowly. I will not recommend them.

Untrustworthy. They tried to sell us brakes and a Tie Rod when both are close to new condition. Corrupt or incompetent. Either way don’t risk it. I have worked on my own cars for years and was disgusted at what they tried to pull on my wife.