Staples

Useless customer service who don’t know how to look up their own products on their own kiosk/​website. Just wasted 45 minutes of my time because the 10 year child that was working there refused to ask his manager for help.

office products are generally overpriced here as much as office products sold in grocery stores. you can get the same stuff for a lot less online or at walmart so i would not be surprised to see this store going out of business in the near future or the next 10 years.
similar situation with the post office section here. they do not sell «media mail» shipping option which is the cheapest way to ship CD/​books through usps.
funny thing though it took awhile for them to actually tell me that «media mail» service is not offered at this shipping store.
the first time I walked in told the staff «I would like to ship the item in media mail». the lady didn’t even say anything just «it will be $ XXXX». I walked out thinking well that seemed like a bit more than usual. I check the receipt and sure enough I got charged for first class shipping instead of media mail. (BTW the receipt they print is like 8 X11 sheet with long paragraphs in it so it makes customers like us less inclined to located the name of the shipping option you paid for)
ok fine I got fooled. But the second time I came here I definitely wanted to make sure I send in medial mail. so the first thing I asked was
me: «do you have media mail here?»
staff #1: «yes we do»… (yes… she definitely said yes. let me just highlight this)
me: I would like to send this in media mail. So I put my packed book on the scale (like I did on my first visit)
staff #1: looks through the computer screen «the cheapest option (no mention like the last time that this is not media mail) would be $ XXXXX»
me: «is that media mail?»
staff #1 looks through the screen again and says after a long pause «…no that’s priority shipping»
me: but I wanted to send this in media mail (yes let me remind you this since you seemed to have forgotten omg)
staff #1: but this is the cheapest option
me: but I wanted to send this in media mail. and she just seem to ignore what I was saying and give me a blank stare (like as if she is not allowed to tell me that media mail is not offered). I persist on getting media mail.
…then finally another staff next to her said
another staff #2: you can go to the regular post office… we don’t have media mail here.
okay thanks for reminding me I can go to the other post offices in this town. do you honestly think that I do not know that information? so I could not help doing a short lecture on the both staff on how I should not have been told «yes» in the first place when I asked if you have media mail here.
Instead I was told «yes we do» followed by «the cheapest option is» and definitely no mention of how this «cheapest option» is not the media mail which is what I specifically wanted.
I honestly do not even understand why she decided to use that phrase «cheapest option» because it’s not like I told her I would like the «cheapest option». I knew what I was doing so I asked for media mail. It definitely gave me that impression that maybe they are being trained to say this phrase «cheapest option». I say this is almost worthy of fox news type of undercover investigation.
so all in all the «cheapest option» they refer to is not the actual cheapest option for shipping your item in general (i.e. at your local post office etc). it seems that what they refer to it is the «cheapest option» out of limited shipping options being offered at their staples store.
please do not mislead customers thinking that they are purchasing the exact service they are looking for by not telling them this is a different product but just referring to it as «the cheapest option» or trying to make the story long by how I can go to the regular post office. Just answer my question «do you offer media mail?» (this is a yes or no question)
customers shipping: please know what you are doing here and look up your options beforehand instead of relying on the staff to choose the best option… especially when you are trying to minimize the cost of shipping for selling stuff for ebay, amazon etc.
anyway, sure enough I walked out. Went to the regular post office and purchased media mail there. thanks for wasting my gas money and time on my second visit there staples.

I have had my printing done at this location for 3 years great customer service very helpful. They have bisness reward points I can use on line. Love the place.

Came in to make big ticket purchases on two occasions. These people didn’t even bother to come and assist me. Both times I’ve asked for some one to assist with an all in one and a surface tablet. Each time the individual that department never showed after 14 – 20 minutes of waiting. Walked out and purchased somewhere else.

Great service at this store. I was greeted by each associate as I shopped. The store was clean, well organized and easy to shop. The products were well stocked and I found everything I was looking for.

Shout out to the Customer Service boys. .. was on my way to a house party on Sunday, phone died, no car charger, no back-​up map. These guys let me plug my phone in for a few minutes AND they looked up the address of the place I was going and directions to there, and printed for me a hard-​copy map.
Thought that was SO nice, and they were very good-​natured and understanding about it — I am not from that area, but that is enough to get me to patronize my local Staples. And if you are in Shrewbury/​Grafton, do go in and let these awesome dudes help you out! Nicely done!

Great location, courteous clean and good size store