Eyeland Eye Care

I was pleased with the professional service with helping me get the frames and lens coatings that I wanted. The glasses were ready in 3 days and were done exactly right, not like other cheap deal places where I had to return for correct fit and lenses. I did some comparison shopping and the prices were reasonable and less than places in my area. I would recommend this store.

I’ve been wearing glasses since I was a kid and have never found a better eye care store. I always have a fantastic experience here. Bob and his staff are wonderful and very courteous. They always make me feel welcomed and like a valued customer. I never have to wait long, with or without an appointment. They also have a great selection of glasses and contacts to choose from, and everything is more than fairly priced. They are very knowledgable about their products and sufficiently answer any questions I may have. They make the whole process simple and pleasant, and I always leave with a smile. I would recommend Eyeland to everyone!

I have been to several opticians in my day. Bob at eyeland always takes care of me at a very reasonable price. He has a wide selection of frames and really made the extra effort to make sure my contacts fit comfortably, even if that meant ordering several different brands. As far as opticians go eyeland on Georgia ave provides unparalleled service, selection and expertise. Thanks Bob.

Bob is always pleasant to work with and makes the whole experience smooth and easy. Great selection of frames and contacts and lower prices than everyone else. I can not believe I’ve spent so much money at other places. 5 stars!

I can’t believe that the owner has threatened to sue me for my review on here! This is so unprofessional and I can’t believe he would try to take this to another level.

This is to inform ANYONE who goes to this store, EYELAND EYE CARE in Aspen Hill, MD., to expect the following: (1) Even with an appointment, you will not get served if someone else comes in who was «late» for their appointment, and gets «preferential treatment». (2) Expect the employees to follow you around the store as if you are under some «suspicion». (3) There will be NO privacy while discussing your particular «prescription» because the employees loudly announce what may be your diagnosis.
I had a 2:15 appointment, however, a person was late for their appointment. The doctor clearly stated that they would have to «wait», and proceeded to take the next person who had an appointment. However, the employee placed the latecomer’s card ahead of mine even though I was the next appointment. When I mentioned that I was next, the doctor looked at me, looked at the other person, and let the other person go inside the examination room!!! I looked at the employee, whose only response was, «I’m sorry».
Since I seemed to be the only «civilized» one here, I simply walked out without further interaction. However, this is not the last step citizens of the «free world» can assert in order to not have such poor customer service accepted without recourse. I will proceed, further. I can only add that if you don’t mind being mistreated, followed around this cubicle of a store, and don’t mind having your business «shared» with a store full of people, by all means GO to this place (I felt so sorry for the elderly lady whose diagnosis was being loudly discussed, while she was also being «strong armed» to buy some glasses).
However, if you would prefer better service, I suggest you take your business… and your «eyeballs», elsewhere!!!

AVOID THIS PLACE
People at front desk are so rude, especially the guy who writes a prescription was the most rude person I’ve ever met. I felt so bad for the Doctor who works there, cause he was the only person who was trying to be nice to customers inside the small, dark examination room, while the ppl outside are acting like I am the interruption of their life!

Avoid this place as much as possible please!!! I went there this afternoon to try and have my eyeglass frame fixed. The man on the counter paid me no attention and was on the telephone paying his bills. After a few minutes he noticed me standing there and said «Can I help you?» I asked if they did repairs. He said «Yes but I’m on the phone I’m gonna need 10 minutes.» The store was completely empty. Mind you, I was carrying my sleeping baby. It sounded like I was an inconvenience to him instead of a possible customer. After that reply, I just walked right out and took my business to some other place. Never coming back to this place again!

Years of fine care. Bob and his crew are top notch

We went here on a Saturday afternoon, a time when most retail establishments are at their busiest. This was no exception at Eyeland. However, in spite of the crowds, we were greeted when we entered and received attentive service when we required it. It didn’t take long at all to place the order and to pay. I was told the glasses would be ready by the following Wednesday. True to their word I received a call on Tuesday afternoon to let me know that they were ready. I picked them up on the Wednesday. The glasses were adjusted as needed to fit comfortably. Once again I received excellent customer service through the entire process. The frame selection was good and the prices competitive. I will definitely return to Eyeland for my next pair of glasses.

They offered me a «great» deal on the whole package including exam, frames, lenses, and when I said I had to think about purchasing the whole package, the sales person and owner got really upset. They seemed to take it personally because I wasn’t sure if I wanted to spend $ 500 on a pair of glasses. It probably was a good deal, but it was stressful because they actually got a bit hostile.
They also wouldn’t let me use the $ 20 for $ 50 Unilocal deal on the eye exam even though the terms of the deal didn’t specify that and they said I could use the deal on the eye exam before I walked into the exam. I don’t know if they were having a bad day, but they went from being friendly and helpful to hostile just because I wanted to think about their offer. It was very odd and left a very bad taste in my mouth.

I love this place. Talk about customer service! I had broken my glasses and needed them to be fixed immediately. (I’m blind as a bat without my glasses;{) They are always so relaxed, so friendly and most importantly, so knowledgeable about their services and products. To make this review shorter, they added a new bridge to my glasses and I was on my way in less than 30 minutes.
And the charge? none. This is one company that really remembers and cares about their customers. I would never change to another company. There is no price on personal service like this.

The service here is wonderful, as soon as I walked into the store, everyone greeted me and made me feel welcomed. They immediately helped me pick out multiple frames and gave me their honest opinion of each one. The staff didn’t treat me like a random person, but more like their friend. The whole process was quick. I had a frame picked out, and took an eye exam and was out the door within an hour. I would definitely recommend this store to others!

I recently purchased an eye exam, a contact lens fitting, and a pair of glasses from Eyeland. I chose Eyeland because they are one of the few places that carries a particular brand of eyeglasses that I’ve been checking out.
Service: 5 stars
Bob (?) and Alicia (?) are very helpful and knowledgeable. Bob has a gruff demeanor, especially to Alicia at times, but he’s very serious about getting the job done efficiently and correctly. He does not BS around and he gives great advice that’s to the point. He may seem rushed, but he makes it easy to make the best decision regarding lens materials, coatings, and frame adjustments. He’s clearly been doing this a long time and knows his stuff. Alicia has a great eye for style and fit. She was happy to spend as much time as I needed to try on dozens of frames and eventually order one they didn’t have in stock.
Convenience: 4.5 stars
The office is open and appointments with the doctor are available on Saturdays and I was able to schedule an appointment with only a few days notice. Also the office is open fairly late by optometrist standards (7 PM weekdays). On my first visit I had my exam and contact lens fitting, picked out a frame online, and chose my lens materials/​coatings. I asked them to not cut the lenses for the frame until I could try it on. They offered to give me store credit on another frame if I didn’t like the fit of the one that was ordered. On my second visit I tried on the frame and they were able to cut the lenses quickly while I waited. The only strike against them is that I had to claim my eyeglasses insurance benefit on my own.
Selection: 4 stars
They have a pretty good selection of eyeglasses. The store isn’t very big, but they are able to pack in quite a few frames. Most of the frames in stock are pretty conservative, and they all seem very high quality. Unfortunately, many of their frames look the same.
Eye doctor: 4.5 stars
Competent, pleasant experience. The doctor took plenty of time to explain the exam procedures and answer my questions. They didn’t have the fanciest shiniest equipment around, but I have no complaints. No surprises here, which is good.
Pricing: 3 stars
They can never compete with the discount online eyeglass retailers, but with their service they shouldn’t have to. That said, $ 350 for a contact lens fitting and 4 boxes that are available elsewhere for $ 25 each is pretty steep. I opted out of ordering contact lenses at Eyeland. The list price of frames and lenses is also quite high. I get the impression that Eyeland often has special pricing available to their customers depending on seasonal sales etc. I doubt it’s a store policy, but thankfully they were willing to match the online price of the frame I ultimately purchased.

I bought two pairs of eye glasses from here about a few years ago. I had an issue with my glasses because I accidentally stepped on them and the screw fell off. I figured maybe they will be able to repair it so I went by and dropped them off. I was in no rush getting them fixed but they told me they would call me the following business day when it got done so I had no problem on waiting.
The following business day I got a call from them telling me my glasses were ready so I asked how much I owed and they said nothing! I asked why and they said well it took us a bit longer and we didn’t feel right charging you. That’s what you call a real business! I didn’t even wait long when I told her but she said no worries and it’s fine.
I recommend everyone to visit this place if you consider going somewhere that offers quality in products and service.