Len The Plumber

I had a sewage flood in my basement. Len The Plumber was at my house within 2 hours of my calling. Thiey temporarily fixed my problem while I decided what course of action needed to be taken. Once I hired them to do the more permanent fix, they cane quickly, worked efficiently. The team that came was friendly, knowledgeable and kept my home as clean as possible. This was a big job and I thought they were reasonably priced for what they did. I would definitely use them again.

I found Len The Plumber to be overpriced. Their service people appear to be better trained at providing additional services and costs rather than fixing the immediate problem. I used them for an emergency service. Not something I would do again.

We had a sewage backup in my house, had it snaked by another company who recommended getting a camera down there to ensure there was no other blockages. I called around and the cheapest plumber for camera services was Len the Plumber ($ 250). So I set up an appointment, which was easy and the technician was available immediately (Tom).
I was working so my wife and her uncle were at the house when he came. He did the job from the basement and did not find any issues so he wanted to try from the cleanout to try to get a bit further down the pipe. He put the camera in the cleanout and when he hit something he immediately withdrew the camera and would not even try to push through it (fine). I understand he did not want to cause a backup but it could have been just some leaves (which is all it ended up being).
So he then announces that we will have to replace the entire cleanout pipe (7′ of pipe, 10′ underground) and gave us an estimate for $ 7800. My wife and her uncle were asking him questions about why such a drastic measure needed to be taken and if other things could be done. He was extremely condescending and kept repeating that HE was not going to do anything and we were free to do whatever we wanted, completely worthless. We expected maybe some advice even if they would not perform the job but his dismissive attitude was very frustrating. My wife also asked if they did the job if the tree in our yard would need to be removed, to which he replied «well thats not a good tree anyway». Well we dont really care what he thinks about our tree and did not ask if he liked it, we like it and wanted to keep it.
In the end, my dad and I rented a snake ($ 60 for two hours and very easy to use) and cleared the cleanout pipe EXTREMELY EASILY. Tom probably could have cleared it with his camera!
It seems to be the MO of this company to make mountains out of mole hills. I feel bad for the people who actually believe what they tell them and pay them to do completely unnecessary work.

Outrageous pricing – $ 495 to fix a clogged bathtub drain! Felt ripped off but needed the tub unclogged the day they arrived. Don’t call them unless you want to pay twice a fair rate.

I had a very minor dripping faucet in a spare bedroom and finally decided to do something about it. I made an appointment with «LEN the Plumber.» The service call cost $ 49; the plumber arrived on 01/​09/​2016 as promised and on time.
I showed him the problem and asked for an estimate to fix the dripping faucet. The conversation went something like this:
Plumber: You need a new cartridge. I may have one in my truck, but your system is old, but I may have one.
Me: How much does it cost to replace a cartridge?
Plumber: $ 585.00
Me: You must be joking. You expect me to pay you $ 585 to fix a leaking faucet.
Plumber: That’s what it costs to fix the faucet. To fix the faucet and shower head would be $ 1200. We use industrial parts.
Me: (In my mind, I could see where this was going) There is no way in the world that I’m going to pay you $ 585 to fix a leaking faucet. For the sake of argument, explain to me how you came up with that figure. Tell me how much of that is parts and how much is labor.
Plumber: We don’t do that. We are a major pluming company. We charge one flat rate because we don’t know how long it might take.
Me: I’m going to pay you the $ 49 because I agreed to, but I think you are trying to rip me off.
Plumber: I’m not trying to rip you off.
There was more to the conversation, but I’ve written the salient points of the conversation. I wrote «Len the Plumber» a check; he left me a written estimate and left. The estimate shows:
1) Minor Rebuild on 2^nd floor main bath tub shower faucet $ 585
2) Replace entire tub shower using new style handle $ 1200
At no time did I ask the plumber to do anything resembling what he wrote on the estimate. I simply asked him to fix a leak.
I went online and found a video explaining how easy it is to replace a Moen cartridge. I purchased one for $ 15. It took me about 30 minutes to install the replacement, including turning off and draining the water from the pipes. Problem solved for $ 15 and a small amount of my time.

Dale, from Len the Plumber, arrived punctually and professionally performed the job of installing a new water line for my refrigerator. He accurately assessed the additional materials needed before starting the job, retrieved them from the office in a timely manner, returned and completed the job quickly and neatly. He was friendly, unobtrusive and gave a decisive and firm estimate for the job. I was happy with my choice of company for this service. (for L. Nevils; Annapolis, MD)

Unfortunately I can’t submit a review with no start at all, but Unilocal doesn’t allow that.
All I wanted for this project was to fix the drain pipe that connects with the laundry sink. The old drain pipe was metal and it was broken.
My tenant found LEN The Plumber and he went to my home to fix the sink.
Plumber called me and told me that he will need to change the whole sink for this, and it will cost $ 1,300, I mean what…
I didn’t even to discuss with him, i told to him to leave because this is fraud and he was being dishonest.
He asked that I need to pay him $ 49, I told to him absolutely not, I am not paying ANYTHING. Guess what, he got the money from my tenant.
I don’t like to get ripped off like this, people coming to your house, they give you some outrage estimate and they still walk out with $ 49. This is disgraceful, dishonest.
I found another guy, and he charged me $ 24.99 for the part and $ 50 for labor ($ 74.99 total), I gave to him a $ 100.
I am posting another feedback to BBB for this company, shame on you.
I am posting this link from home depot on how to replace laundry tub drain, this will be very helpful for LEN The Plumber, they will not need to ask the home owner to replace the whole sink.
Please, find somebody else.

My Dad had a kitchen facet installed and was charged $ 406 for a very straightforward simple job. The facet retailed for about $ 100. The technician did not tighten the cold water supply enough and it was dripping badly. I fixed the drop and call Len to let them know. The service manager offered me $ 50 off the next service call (why would I call them back?) His other option was to give me back $ 10! These guys charge a premium price but did not provide premium service. What good plumber doesn’t check for leaks before leaving?

I’ve used Len the Plumber three times in the last few years. Two of the plumbers were very good and professional and one was a disaster trying to sell me a new toilet when I didn’t need one. They are very pricey ($ 275 for a half hour faucet replacement!) and shady in that they won’t quote you Prices over the phone. They’ll only provide a price after they charge you $ 49.99 to come to your house. Ridiculous. I won’t be using them again if I can avoid doing so. Such shady tactics might be common place in the industry but they are absurd.

Had a time sensitive issue with a rental property, received window of service, nobody showed. Called, gave me new window, I asked if they were certain that they would be able to come that day, they said yes for sure. Call at the end of the day because no one had arrived and they said they wouldn’t be able to get there that day but will be able to do it from 8 to 9 in the a.m. next morning nobody showed until 11. One day wouldn’t have been a big issue had I not told them that it was very time sensitive and asked them not to take the job if they weren’t sure if they could make it on time.
On top of that they charged $ 416 to snake a toilet. It’s a bummer my normal plumber was out of town. Sounds like others had better experience but I won’t be calling them again.

The staff is polite, knowledgeable, punctual, and efficient. The gentleman who came to our house had impeccable behavior and explained everything that would be done and the time it would take. The two negatives: the estimate was not itemized (it would have been a deal breaker if we had not had a flooded basement) and the sticker shock. Even though I was sort of prepared for the work to be overpriced (after reading the reviews) I still was shocked at what we had to pay (a friend of mine had the same water heater replaced, minus the expansion tank and some of the plumbing, plus a three day wait) and paid almost 1000 less than we did. But then again, when you wake up to a flooded basement and have already missed a day of work, you do not have much choice).

Absolutely amazing experience with Len the Plumber. Steve went above and beyond to fix the issues we had with our toilet and dryer on a Staurday. I can’t thank him enough. Price was very decent compared to other plumbers I have dealt with.

They will get the job done, but you will pay thru the nose for it. To snake a vanity sink drain on the first floor cost $ 275. The competition, Hunt Plumbing, charges $ 189. As with other statements I’ve seen, the person who answers the phone refuses to provide any kind of a ball-​park estimate. Hunt Plumbing will provide an advance estimate. Do yourself a favor, save some money — go elsewhere.

I believe I wrote a previous review on Len the Plumber about 2 years ago and it was not flattering but after a recent experience with them, I am wondering if I had them mixed up with another company. We had a leaking hot water heater and I called a few places but the earliest anyone could guarantee a plumber would come out was 2 days away. Then I remembered Len the Plumber offers same day so I called them. They came out within 2 hours wrote an estimate and completed work early the next morning. Given our situation of having to shut off water to our entire house they were the only company that was responsive to that. The replacement itself was done well. The technician went above and beyond ensuring our water was flowing through all our taps and even cleaned out some debris from our kitchen faucet at no extra charge.
I only gave 4 stars because it was expensive. Its difficult to know how competitive the pricing was because we were not a luxury of getting a second quote but I’ve had a heater replaced at a rental property that was several hundred less and although it was a smaller tank I think the labor charges should be somewhat comparable? and this was definitely higher.
Nevertheless, the level of responsiveness, professionalism, service and the quality of the finished product is deserving of a 4 star review.

We contacted Len the Plumber to get a faucet installed for a new sink that was recently installed in our newly renovated kitchen.
Prior to scheduling the appointment we asked multiple times for an estimate but we’re told that they do not provide estimates because each job is different.
We scheduled the appointment and a plumber came out the next day and quickly looked at the new faucet we had already purchased, and quoted us $ 272 for the installation.
We thought the price was night but agreed since other quotes were between $ 175 and $ 250 so it wasn’t that far off. Also, if we didn’t pay for the installation, we would still get charged a $ 50 service fee for the consultation!
After about 20 minutes, the plumber says we because of the garbage disposal, he will have to charge an additional $ 100.
We agreed and he completed the job in about an hour. All together we paid about $ 400 for a simple one hole faucet installation. Total rip off.
They did a good job but totally over priced. No wonder they don’t give price quotes. I’m pretty sure we paid for their fancy commercials. Beware.

Called for a clogged pipe that we later found was broken. They snaked the drain which didn’t work first and then wanted to repair the pipe. The problem is even though the snake did nothing they still wanted us to pay for it.
The next folks who came out wanted to snake the drain just to make sure but did not charge us for it when it didn’t work. On top of that their repair cost was much cheaper than Len.

Len the Plumber, Technician Rema, particularly was professional, punctual and I will absolutely use the company again.

I can’t understand all the negative reviews posted about Len The Plumber. I’ve used them twice in the past few years, and had a good experience both times (albeit with a little sticker shock the first time).
Every person they’ve sent to my house has been friendly, professional, and competent (it turns out there’s more to know about plumbing than the fact that shit runs downhill).
Plumbing is one of those areas where I think a lot of people are surprised by what is actually involved, and how much it costs. You can get a bad job cheap, but it will only cost you more later. The whole reason behind the sticker shock on our first visit (to repair a leak under the kitchen sink) was because whoever did it the first time did it wrong.
So, after having Len satisfactorily fix the mess under the kitchen sink, we called again when the basement plumbing failed. I should mention that our basement is below the sewer line, so we have an ejector pump.
For this visit, I expected the bill to be bad. Very bad. When I was quoted a price to replace the pump, I was surprised — it seemed too low! I even asked how much the labor would be for something like that before I was told that the estimate included labor!
Once the plumber was finished putting the basement back together, my wife realized that we should take advantage of having a plumber in the house. Even though I kept telling her that I’d get to that leaky faucet and she really didn’t have to keep nagging me about it every 6 months, she saw an opportunity, and asked if he could fix the leak. No sweat — he rebuilt that sucker in less than 15 minutes.
One thing I have to say about Len The Plumber: they keep everything imaginable right on the truck, so they don’t need to waste time going to the store.
I cannot account for the experiences other people have had, but next time I need a plumber, I’ll be dialing Len The Plumber.

Len Plumber came to unclog the toilet at my house and they scratched toilet bowl. They told me that they cannot fix it or accommodate it in anyway and that this is common when snaking a toilet. Bad customer service. I do not recommend Len plumbing.
Now if we replace the toilet that will cost us, not Len plumbing.

The person came in with a smoking smell and I had 1 year old baby with me. They cancelled 3 promised times and when they finally did come, we told him everything that was wrong. He sat down and just made up some figures and said it would cost almost 600 just for leaky faucet and pipe. When we said that was too high, he said I would call and talk to our office to get approval to go down to 450 but we just thought that the way he talked to us and the way he acted around us, he didn’t care for our business. Very disappointed. BTW they took $ 49 for 5 min of our time.