Public Storage

I just moved my furniture into the Public Storage facility on Prosperity Dr in Silver Spring and I have been very satisfied! Carlos and other staff there have been very kind and helpful. There are lots of storage facilities in the nearby vicinity but I’m lucky that I chose this one.

I’ve had a unit at this particular Public Storage on Prosperity for about 3 years before and recently came back to rent a unit again to store some items I need for creating artwork. Durell was very accommodating and knowledgeable about the units. He was kind and clear when he spoke and helped me in an efficient manner. This location is clean and easy to get around. I know some people think it’s crowded and the dollies aren’t always available but I come very early when I need to pick anything up and I always have first pick of the rolling trucks. Going to your unit midday isn’t the best time to always get in and out quickly as people are always moving in or out with huge trucks. But I will say it is worth the few extra dollars to get a unit on the first floor. Those elevators are not always working great at any of the locations.

Anton provided awesome customer service !! And was very knowledgable and honest by expressing his opinion on units and their locations. Thank you ANTON!!!

I only went with this place for the location. but I expected way better. first off, I didn’t get the $ 1 first month deal they keep promoting. I wish they were open longer. they only have a few dollies to move stuff and they are rarely available. my unit is on the 3^rd floor on the end so I spend a lot of time walking back and forth. a lot of the automatic lights don’t come on so I fully expect zombies to jump out at me every time I’m walking through there.

Devon helped me immediately even tho I came in a few minutes before close. I was in and out in under 15 minutes. Wonderful customer service from the whole team.

Everyone was friendly, with a sense of humor (I visited the store on April Fool’s Day). I had all my questions answered and it was both fast and easy to complete the storage agreement paperwork. Ask for Devon… he has a winning smile and get you whatever you need!

I have had my one bedroom in storage at the Prosperity Drive location in Silver Spring for 5.5 YEARS (:/​way too long). This facility is very well maintained, the people at the desk are pleasant and helpful.
I recently moved into an apartment and transferred the contents of my storage unit to my apt. I am even more impressed — I have found no bugs in any boxes (thankfully) and even linens that were packed for 5.5 years still smell fresh.
My one beef is that every single year the rent went up. Finally at year 4 I asked for a break and they did not raise the rent. However, at 5 years, the increase seemed a lot more than previous increases.
In any event, I am very happy with this storage facility.

USE PUBLIC STORAGE AT YOUR OWN RISK!
I moved to the 20 904 area in May. At the end of August I moved my things from Acorn storage in Kensington to Public storage on Prosperity Ave. I placed the lock I had on the unit and went back to the office. I was told they would put a sticker on the lock to verify it was legitimate.
I didn’t have reason to go back to the unit until six weeks later. I arrived at the facility on a Monday night and found the «security» gate wide open. I went ahead and typed in my code to disarm my unit. When I got to my unit I discovered that my lock was gone and a different lock in its place. It was after hours so I left voice messages for the manager and district manager.
For the next four days I got the run-​around from the manager, the district manager, and the head of customer service for the company. I was at fault in their eyes. The district manager eluded that the new lock was mine and I had lost the keys. When I suggested it might have been an employee who changed the lock, the district manager got highly insulted. That’s when I knew I was right. DO NOT USE PUBLIC STORAGE!
Public storage would take NO responsibility for anything. I spoke to an attorney friend who asked if I had taken out insurance. Under theft it is clearly stated that the presence of a lock other than my own did not constitute theft. DO NOT USE PUBLIC STORAGE!
After discussing the issue with friends, business associates, and co-​workers I discovered my situation was not unusual. Stories of water damage, employee errors, locks being cut off, homeless people living in the units, etc, etc. began to run rampant. Not just at the Prosperity Ave location, but others within a 25 – 30 mile radius. DO NOT USE PUBLIC STORAGE!