SureShot Precision Marking

Worst company. No communication. Never completed the job and stole the items I wanted engraved. They lack a moral compass. Would never recommend this company. Shame on them.

I paid for work on a lower. Before sending it I called and asked for lead time. Greg quoted a week turnaround. The lower arrived on July 20. That was a month ago. Since then I have received ZERO communication. He refuses to answer the phone or return voicemails or reply to emails. Sure we can dispute the charges but he’s still got all of our lowers, slides, or other parts. Greg, what kind of «business» are you running here?

Spoke to Craig two weeks ago and he told me to send my slides, quoting me 3 – 5 days. Have not heard back from him in 3 weeks despite several calls and emails. VERY UNPROFESSIONAL. If you want a good review, contact me and send my slides back immediately.

Ok so since March 25 2015 I sent in my lower and paid to get it done. They answered the phone once (AFTER THOUSANDS OF PHONE CALLS) and said he will ship out in 2 days, that was about a month ago. Now as of today July 24 2015 I have not got my lower back and had a friend checked in on the business and said it is out of business.
THE BUSINESS IS SHUTDOWN.
I am so mad I had to call PayPal to get my money back but as far as my lower it looks like it is GONE.
The website and phone is still up and running. But no one answers the phone.
PLEASE BEWARE THEY ARE NO LONGER IN BUSINESS.

I have used Sureshot five times and every time they gave me the run around and made repeated delivery dates that were not kept. They have a horrible customer service and will charge you for repeat work they screwed up.

once the website Is dialed and I can get my phone call answered during business hours I would gladly bring it up to 4 stars. Great work and I was local so shipping was fast. The online form is great and If they have any questions they call you to double check.
Thanks again!
Literally stole my parts and will not answer the phone. Out of business possibly. Terrible place

I sent in 2 lowers at the end of October for some simple engraving work. I had heard from reviews on other websites that the turnaround time at SureShot was several weeks, so I was prepared for a bit of a wait. I e-​mailed them 5 weeks after I calculated they would have received my shipment, and they told me it would be completed by the end of the following week, which was just before Christmas. So far we’re at almost 2 months turnaround. Ok, a little longer than I expected, but I don’t suppose it’s too unreasonable.
Christmas came and went. Then another week. And another. No package, no e-​mail, no phone call. I finally e-​mailed them again, approximately 1 month after my order was supposedly finished. I got no response, so I e-​mailed again a few days later. I was finally answered back, to be told that my order was completed, but it was still in their possession.
The e-​mail said, «We have been packing/​closing the doors to our old location, and setting up our new location.» Well thanks for giving me a heads up. To me it sounded like he was trying to cover up for forgetting about my order.
The guy assured me it would be sent out the following week, and that he would send me a tracking number. I never received a tracking number, but eventually got the package a week and a half after our last e-​mail exchange. Didn’t receive my lowers back for 6.5 weeks after the work was done, for a grand total of 14 weeks turnaround time. The work itself was fine.
All in all, I would not recommend. The work was good, but they are horrendously slow, the communication was **amazingly bad**, and my overall impression was that they simply did not care about any of it. I will go elsewhere for any future engraving needs.

I highly recommend the guys at SureShot. I shipped them a knife to have engraved for a gift, turn around time was fast and it came out perfect. I’m working on the next project to send them. Thanks guys!

I’ve been wanting to build an AR pistol from an 80%. I knew what I wanted engraved on it. And I know the only way to get the detail I wanted was to go laser. After researching places in SoCal, I came across SureShot on Calguns. Not only was it cheaper than other places, the pictures of their work were outstanding. Plus SureShot was the only engraver I knew that had an FFL so I could legally send in my completed 80% to be engraved.
After filling out their online form, I emailed my images to be engraved on the magwell. I also sent in a representation of what I wanted in the finished product. After a turnaround time of 1.5 weeks including shipping both ways, the receiver I got was perfect. The detail was immaculate and exactly the way it looked on the representation. Couldn’t ask for better work. Thanks guys.

They offer great service and have great knowledge about what they do. They work patiently with you on custom images.

Great service! Had a lower engraved for my wife’s build and it came out amazing! She loves it!