Custom Design Roofing

This company is the biggest rip off stay as far away from them as possible! When we purchased our home a couple of years ago the sellers decided to use them to do the repair on our roof and they provided us with a 10 year warranty. We already had a leak twice and I’ve contacted Tony and Brian to have their workers come out to fix it. After 5 times of not showing up for their appointment they finally showed up on a Sunday to make necessary repairs and said he will come back tomorrow Monday to finish the job. He didn’t show up or even call to reschedule. I called Brian left numerous messages with no response and then called Tony the owner to tell him about his workers lack of responsibility to show up and finish the job. Tony was extremely unprofessional, rude, and would not send his guys back out to make the necessary repairs. I called 5 other licensed roofing companies and they all said that the repair they originally did on my facia boards caused damage to the shingles, they did not use the proper materials and job was not done properly. I will be filing a complaint with the contractors license board and go after his bond for the repairs that will need to be done by the new roofer for the damaged his company caused.

I was completely ripped off by this company! Owner is named Tony Faitro. Called him in a pinch based on a referral from a friend of a friend. Had a small leak over my garage. Tony came out with his helper, Tony sent the helper up on the roof (Tony NEVER EVER was on the roof) the helper said «just a small leak needs some fresh roofing paper and he wanted to seal a couple of the vents. Tony quoted me $ 325.00 I agreed (no contract was ever signed) Tony’s worker was left here alone and even asked me to call Tony because he run out of „materials“. I went outside to see how the repair was progressing only to find Tony’s helper in his vehicle with his hand down his pants!!! I stepped back from the vehicle and the helper said „OH NO! I have a hernia!!!“ I was freaked out and said „ok whatever are you done?“ The helper responded „no“ he had to ‘adjust himself». By the end of the day the helper left with no communication with me. The next day there was an invoice on my front door for $ 485.00!!! I was shocked! I attempted to call Tony but no answer on 4 calls so I put a check in the mail for our agreed amount of $ 325.00. Never saw or heard from Tony after that ~ All this was back in Nov 2015. Now in Jan 2016 with our 1^st rain that small leak was a waterfall in my garage!!! I did NOT call Tony back as the helper was creepy!!! I hired another roofer who was shocked to hear that I had a licensed roofer do the repair he was looking at just a few months before. So he took pictures and I have attempted to contact Tony 5 times in 2 days only to have this «Helper» call me and tell me how good he is at his job. I asked for Tony he said Tony was out of town (Tony is not out of town) I asked the helper if he was a licensed roofer? He stated «no» I work under other peoples license!!! I said I would like to speak with Tony and get a refund for the non repair, the «helper» said no way you didn’t pay for the warranty… Pay for a warranty? So then I am guessing $ 160.00 is what you have to pay this guy to stand behind his work??? My current roofer called and got the «helper» on the phone and explained what he had done wrong and said that «good business» would be to at least refund me since the pictures tell the story. The «helper» said he could care less what I thought and I was not going to get any money back. STAY AWAY FROM CUSTOM DESIGN ROOFING HORRIBLE EXPERIENCE