Aveda Environmental Lifestyles Store

This was the third time I’ve visited this location. I love Aveda and am a loyal customer. My primary store is on Michigan Ave. At this store in Old Orchard, I’ve not yet been offered tea. Today I came with my toddler and stood by helpless as two sales associates ignored me. I came with a coupon but also intended to buy. I waited so long for someone to help me (and there were only 2 other customers in the store and at least 4 employees). When I was helped, I was handed my free sample that I had my coupon for. I was not offered the relaxation that the coupon also included. I also was never asked if I came for anything else or needed help. I would have bought quite a bit but instead will make the trek down to the Michigan Avenue store.

I love Aveda products but this store is like a car salesman trap. You get in and they just sell, sell, sell. Please stop it! It is so annoying and distasteful. It is so not relaxing when I have to come up with 100 reasons why I do not want to buy the product you are pushing down my throat.

Sweetest sales staff ever.
I love Aveda products. I love that they are environmentally friendly, are organically made and do not test on animals. I also love the way that their products smell and the fact that they do what they are supposed to do.
I purchased a new under eye concealer that actually works. I am constantly battling dark circles under my eyes due to lack of sleep.
I also appreciate how knowledgeable their staff is. My friend is allergic to tree nuts. The staff was able to direct her to the right products and which ones to avoid that contained nuts. Apparently, their shampoos use a certain kind of nut to produce lather. She can use their conditioners, but not their shampoos. Our sales person shared that she is allergic to shellfish so she can not use products that contain sea kelp, seaweed etc. We would have never even thought about allergies had she not asked.
On a side note, I left my hat behind. I thought that was really sweet of the staff to leave a message on my cell phone to make me aware that they had it. I had forgotten all about it.

I came in yesterday because I wanted to try the Shampure shampoo and conditioner line. The two salesladies descended on me and did NOT let up or stop talking for a solid 5 minutes. All I wanted to do was quickly and quietly grab my products and pay, but I had to politely decline no fewer than 4 special offers. Also, I was tsk-tsk’ed for not buying the more «environmentally friendly» liter-​size bottles (please), even though I told them this was my first time trying the product.
Love Aveda, but I would rather just buy online than come back to this store.

I love aveda products… wonderful aroma and texture. With the help of an aveda expert, I’ve found my element. And to think I went my whole life in ignorance.