Sephora

Very helpful staff! Today Debbie definitely knew everything there is to know and was quite helpful to me. She introduced new brand for me to try their face masks. The store is always stocked with all the essentials and very clean.

I specifically came back to this location because I had such a great experience with Sam (young blonde girl) previously. The first person who assisted me seemed annoyed that she had to help me in the first place. She was very short with me, and whether or not she intended to be, she came off very condescending. (This has been my typical experience at this location. :()I was so uncomfortable that I left and headed over to the Nordstrom beauty counters. Because they only would be able to exchanges and not returns, I sucked it up and walked back to Sephora. This time I struck gold and was assisted by both Sam and Sara. Sam is super approachable and friendly, and Sara was really knowledgeable and patient. Both really took their time to help me choose a perfect shade of foundation, and had me checked out within seconds.

Whoa, whoa, what HAPPENED here?
I came here a couple of years ago to buy foundation and I had the nicest saleswoman ever. She asked me questions about my skin and really worked to find something that would fit my needs.
Fast forward to now. Ok, I get that it is a Friday night, but why weren’t there any makeup artists available? The one I got then acted as if she couldn’t wait to get rid of me. She couldn’t have cared less about my answers to her questions. The makeup station was missing items (like a mirror), everything was dirty, and when the makeup artist finally found some brushes with which to apply my makeup, they had strands of her hair on them! Eugh!
Damn makeup for being something I have to color match in a store. I’d buy everything online if I could to avoid this place.

It’s really funny when I have no problem spending $ 70 for foundation at Sephora but have issues shelling out $ 7 at a drug store for makeup.
Sephora is like the central hub for makeup. They have a huge product line from many different companies that will transform anyone into a beauty queen (or king). The company is owned by the parent company of Louis Vuitton (which holds a monopoly over most of the well known luxury brands) so you know that their products are high quality. However, they DO NOT sell MAC Cosmetics or Chanel makeup.
Key Points: Sephora has an amazing sample policy. They will let you test things out in store to make sure that you can go home with the perfect shade that doesn’t break your skin out! That in itself is why I come here most often. I hate it when I have to buy 5 different shades of tinted moisturizer and have to return all of them because they all make me look like a clown or that I have on a mud-​mask.
Sephora has a loyalty program that’s divided into several tiers:
1) Beauty Insider: gives you good discounts and a free birthday gift (think Nars, Make Up Forever, or another awesome brand that changes each year).
2) VIB (spend 350 in a year): gives you a 20% coupon every holiday season which is awesome because high end make up rarely, if ever goes on sale.
3) VIB Rouge (spend 1000+ in year) and you get an even higher level of perks.
You get one point per dollar and you can redeem your points for cute deluxe samples and mini-​kits!
Staff at Sephora are knowledgeable about the brands and definitely do love makeup. I’ve asked random employees about products and was surprised that they were able to give me a pretty decent answer. Definitely love this store and have always had great service at all of their locations!

the fault is not with the store. It is the entire philosophy of the company and general layout.
Small aisles, a ton of sales people.
I appreciate service but not being asked every 2 min if I need help. It is annoying and causes me to leave the store sooner. Also, when looking at the stuff before the register, the small travel items — they want to get you in line. Well ok, rushing me means I spend less.

This is the worst Sephora I have ever been — they are rude, obnoxious and beyond the pale. Just waiting to see how many people sue them. Google or you tube this store and see all problems. The worst? Being accused of taking their product when you choose to use your own mascara that they do not even use. And to watch them lie is amazing. This place is a nightmare and the corporate office asked me to press charges against their employee so that they would have grounds to clean fire them. Really? Really. Not a problem I will do that as well as file suit.

Thank you SARA, you are the best!!! Very professional and helpful!!!

The people here are so friendly!
I had a make up consultation with Connor, who was awesome as well!
Keep up the great work and staff :)

Customer service is always so terrible at this location. All the girls are incredibly snobby, rude, and refuse to even crack a slight smile at customers who walk into the store. If you work in customer service, you should have some idea of how to be polite and nice to strangers… these ladies at Sephora missed the memo somehow. They’re deadbeat cold-​hearted zombies walking around covered in 5lbs of makeup.

I was planning to run in for 2 items I purchase regularly, it’s difficult to park at this mall (not their fault), store not dog friendly to my little doodle, can’t leave dog outside because the mall isn’t dog friendly, had to leave without purchasing after spending 15 minutes trying to park, Amazon is cheaper anyway…

This is a good Sephora. For the most part, I always find what I am looking for. The workers are helpful and don’t make me feel uncomfortable. However, I think this Sephora is over staffed. There’s usually 3 workers that are on the floor helping everyone else and theres other workers who are just standing there talking to one another without noticing anyone else.

The employees here are very helpful and will go out of their way to make you feel satisfied and find the perfect product for you. If you want your make up done, just call ahead because they do get busy

I LOVE this Sephora location. They are my absolute favorite! The employees are the NICEST of any Sephora I’ve gone to. I also have two girls that do my makeup and I love their work! (Jess and Gavi– you know you ladies are the best!) They honestly can transform you into a princess. I buy all of my makeup here and although it can be a bit pricey, being a member gets you some nice gifts and discounts. I’m super happy with them every time I come in. The best part? They are NEVER rude about giving out samples! My friends and I will go in here together and they are never hesitant to help! Keep doing what you’re doing guys– you’ve all made this store a really fun place to shop!

Just had my make up done for a wedding tonight. Jill did a great job-​I highly recommend her. She has great taste and picked out the perfect foundation for me. I am very pleased with my look for this evening.

I know there are thousands of Sephora Stores globally but this store located at the Old Orchid Mall is out of this world!
I went in tonight with no intention of buying except to grab my free birthday gift from Sephora but low and behold, I had 3 of the most happiest sales people greet me and at the cashiers that I could not stop and check out their new foundation matching system. I got my skin color matched and then Janet, who is amazing by the way, sat me down and found my perfect foundation that matched my skin perfectly. I brought the Benefit Oxygen bottle and I have never been more in love with a bottle of makeup.
Janet then proceeded to show me step by step how to contour my face that Kim Kardashian made famous! I felt gorgeous and looked gorgeous walking out of Sephora tonight.
Thank you Janet at this Sephora store for being an outstanding employee and helping me tonight. You are a gem to be found in the retail world! Everyone, go ask for Janet if you ever need help. Actually, everyone at this store was lovely and awesome to work with!

Recently went in to look for eye primer and found the rep very helpful. She took time to understand the look I was going for, look at the shapes of my eyes and recommend a couple of really easy things that made my eye totally POP!
The only reason I’m not giving a 5 is that I has to practically interrupt two sales associates talking to each other to get help.

When I first came in I thought they needed more people because I couldn’t find anyone free to help me. I was already getting annoyed but I still waited. I’m glad I did because as soon as one of the girls were free, she made sure to help me with everything and even recommended me some products. She also gave me samples to try out. After that and when it slowed down, at least five people talked to me and asked me if I needed help with anything else.
Bottomline: Best Sephora store I’ve been to so far. Not only were the employees helpful, they also know their products.

I ordered a YSL lipstick color on
(I should have known better…) and it was not the right shade for me. I went in to the store and was lucky enough to be helped by Mantza. She was very patient picked out not only the right shades but the lipsticks were much more hydrating than the MAC one I had been wearing.
She then introduced me to some awesome skincare products for people with eczema and oily skin. I’m very happy with the service and I ended up buying two lipsticks and one of the skincare products.

I’ve been a Sephora addict ever since I was a young teenager. I love the well lit aisles filled with rows and rows of colors and makeup brushes and perfumes. It’s a girl’s heaven! That being said, no one is surprised that I am a frequent shopper with a shiny Sephora VIB card.
I’ve now been to this specific Sephora twice and can say both times have been pretty disappointing.
–The store itself is very small, and very busy.
–Items are organized, however, poorly stocked.
–Makeup removal stations are also sparse.
–They have a nice fragrance section in this store.
–Terrible staff
One of the things I have come to really love about Sephora is their knowledgable and helpful staff. Whenever I have gone into a Sephora in my hometown, someone always stops and asks if I need help, offers to help find x product in a shade appropriate for me or a product from a different line that is better for what I need. NOT this Sephora. The store is overrun with staff that are busy gossiping and playing with each other. When asking for help to find a product, I got a very simple, oh just do this and walked away. Not exactly the service I’m accustomed. I can’t remember the last time I’ve left a Sephora without buying ANYTHING, however, both times I’ve visited this location, I’ve left empty-​handed, dissatisfied with my experience.
Sephora itself will always be my go-​to makeup store, with their great selection of hypoallergenic products (including Sephora brand!), great nailpolishes, and wonderful accept anything return policy. I won’t be returning to this store, though.

The following is an absolutely true story of my first (and last) time at the Old Orchard Sephora:
I go in looking for a sample of a scent that my friend let me spritz on me just a few hours earlier. This part is important! I needed more than one spritz to decide if the hefty price tag would be worth it.
One associate asks if she could help me, and I tell her that I am looking for this sample. Immediately, she scrunches up her face as if I just made her eat a lemon.
«Oh no honey, you don’t want a sample of THAT.»
Why not, I ask.
«It smells really bad. Nothing like what you are wearing.»
Um, okay.
Well, but my friend says that I would really like it, I reply.
She calls over sales associate #2 and tells her the perfume I am wanting to sample.
«Oh no, honey,» Associate #2 chirps. «Based on your personality, I can tell you that scent is all wrong for you.»
My personality. I ask her. How do you know my personality? I just walked in here 5 minutes ago!
«Your scent personality. I can tell by what you’re wearing that the scent you want to sample is all wrong for you.»
Associate #3 comes over to see what the hub bub is about. She takes one whiff of me and agrees with associates #1 and #2 that based on what I am wearing, I would not like this perfume AT ALL and NO WAY it would smell good on me.
Ladies… seriously? I was wearing the SAME perfume I was asking for a sample of!
I finally got the sample, but it was like pulling teeth and took 15 minutes. Granted, I purchased things while I was waiting. Things I really didn’t need that I ended up returning at another Sephora, and exchanging for the very scent that supposedly would not smell right on me according to these ladies.
I would not trust these people to recommend ANYTHING, not even a brand of cotton swab,