Old Orchard Tailor & Alterations

Makes up a new price every time you go. Caught when I had the exact same thing done several times in different visits, I save all my old receipts. Also, if she thinks you have money she charges you more, (i.e. based on how you look) Next she can’t communicate in English very well neither expressing herself or understanding what you want done. I had several things like a brand new leather jacket not done the way I wished after I explained it several times. To late no fixable now. Although majority of the work is quality, there are some huge issues with communication and price.

Had alterations done on a jumpsuit that was too long in the legs for me. The lady was very sweet, did an excellent job on the hemming, and charged me $ 25. I’ll be back.

What a great experience!
I had to get a suit jacket and pants tailored. Prices were reasonable and actually a bit cheaper than I’ve had at other places. I like that I can buy what I want at old orchard then just walk to this place to get it tailored right away. I usually end up buying clothes wit the intention of getting them tailored but getting too lazy and never getting it done. Having this place located inside old orchard is so convenient and the owner is super nice! Highly recommended!

We finally have a tailor! They are quick, reasonably affordable, and can do that magic alterations trick that makes a $ 90 pair of pants look like a $ 300 pair of pants. They really understand how to make clothes fit, far beyond the standard hemming. It can be tricky to find, but worth the hunt.

I’ve had pants altered here before and was satisfied with Mrs. Lee’s work so I decided to go back and get a dress altered here. When I went to pick up my dress, I immediately noticed there was a rip on front of the dress that was poorly stitched up in an attempt to hide it. I asked Mrs. Lee what had happened and she told me it was there before and that she never touched that part of the dress. I knew she was lying because the dress was new (it still had the tag on) and there were no rips in it. I took my dress home and I also noticed the button on the back was changed. It was not the original button and it looked out of place and just plain ugly. I’m giving this place a one star mainly because of the dishonesty. But the quality of the alteration was also terrible. I almost wish I had left the dress alone because it looked and fit better before. I would not have been as unhappy with the work if Mrs. Lee was honest and truthful with me in the beginning. I understand accidents and unexpected things happen. There is no reason for her to lie to her customers. And I wish she had told me why she ended up changing the button on my dress when I didn’t request that change. Overall, I am quite disappointed and I know that I won’t be going back. I can’t stand small businesses that straight up lie to their customers about petty things.

Little hard to find as the directions were not accurate. It is located between macys and nordstrom. Other than that the guy was very professional and upfront about everything. Neat and tidy place. Will come back.

Phenomenal alteration job! I won’t lie, I broke out into a massive sweat when I was told that my alterations would be $ 80 (I couldn’t really understand the thick accent either). Regardless, I decided to trust her since my dress needed a lot of work done and Unilocalers had nothing but good reviews. I have to say, I am beyond ecstatic at how my dress fits and happy I was able to get my dress in time for the wedding. I’ve never experienced such great craftsmanship! A+!

Top notch, period. Probably one of the best tailors that have ever altered my clothes. I’ve been coming back to this place for quite some time now and the level of service has exceeded itself with every visit.
They are patient with your alteration needs and offer suggestions when needed. Although, I’m only speaking in terms of hemming pants, jeans and suit alterations so I’m not exactly sure how well they do with the alteration needs/​wants of the female customer.
As far as prices go, it depends on what you need done. Plus, I don’t remember what I’ve paid. LOL. All I remember is that the quality of work was definitely worth the price.
Oh one more thing. CASH or CHECK only folks.

I recently moved to Chicago from deep south Georgia, and I never had the need to own a coat due the descent Winter weather in Georgia. Once here my family urged me to buy a coat for Winter, and I did, but it was too long for my petite self. The wool coat made me look shorter than I am. Thus the need to fine a tailor to alter the coat. From the reviews that I read, Old Orchard Tailor & Alterations sounded like a good option. But after using the coat I noticed that the stitching was coming undone. I was charged $ 50 to get it shorten, and now it seems that I will need to get it re-​stitched. hopefully it is something that I can be easily and inexpensively fixed.
Now I will need to find a better place for any tailoring.
One good thing is the service Mrs. Lee was kind enough to tell me the price of the job needed and she had it ready for me in about a week. I had been thinking of making it my place to go for alterations but now I am not so sure. It was also the first time I get anything altered. I guess I was just expecting more.

I took my brand new Burberry trench coat here to get it altered. Overall, my experience was just «okay.» I was wrestling with myself about the rating. I wish there was 3.5 stars. Mrs. Lee was so nice, I gave her the benefit of the doubt.
Mrs. Lee is a wonderful woman and was entirely reassuring when I told her the changes I wanted done to my coat. I was extremely picky about how I wanted it to look and towards the end of my visit, she probably thought I was crazy. (C’mon, I just dropped a huge pile of cash for this coat. I’d probably kill myself if someone ruined it.)
I got the coat back in two weeks. For the amount of money I spent on the coat, I was kind of satisfied. Thicker materials are understandably harder to work with, but for $ 200, I expected the utmost symmetry on my coat. The length was fine all around. This was impressive since the coat was pleated and had a flared A-​line cut. The buckles on the wrists of the coat could have been symmetic with each other. The stitches on the waist of the coat could have been done more evenly.
The thing that my my experience almost subpar was when I returned for my coat. The man who returned my coat to me tried to cut off a loose thread and accidentally made a small hole in the inner lining of my coat making me nearly demand a refund. I also think the coat should have been shortened more. I told her I wanted it knee length, but it ended up being a half inch/​inch longer than I wanted. This was fine since I probably wouldn’t regret it when it got much colder out.
For $ 200 in alterations, I should have just gotten it altered at Neiman Marcus.

I’ve been taking my clothes to Sue for years, she is definitely one of the best. Her quality of work is very high, service is very friendly, and prices are reasonably. Be aware that it can get very busy on the weekends and she only takes cash or check.

Did you know? If you are a first time customer, she will give you a discount!
Wow. I am so glad that I found this place. I’ve been some other places to do alterations, but sometimes the quality or the prices just aren’t good. I brought a pair of jeans to be hemmed. She measures you very quickly. She’s extremely super nice, and she does it super fast. The pair of jeans was only $ 13 for original jean hemming. That’s not bad at all. In addition, she found out I was a first time customer, and she offered to take $ 1 off my jeans. I didn’t take the discount, but highly appreciated her generosity. She truly cares about her customer. Overall, I would definitely take all my clothes to get them altered here.
Tip: Park in the Macy’s parking lot next to Champs. When you walk between Macy’s and Champs, you’ll see it on the entrance to the services on the right hand side. Follow the signs downstairs to the alterations shop where you’ll find a nice Korean lady to greet you.

I am very picky about the way my clothes fit me. Mrs. Lee is a wonderful tailor and has done a lot of great things for my wardrobe! I’m so glad I found her.

Old Orchard did a beautiful job with my dress. The tailor knew exactly how to properly take in and up. It took about 6 days for her to get to it and it was ready when promised. It fit like a glove.
She charged me $ 45 to shorten from the shoulders and take in the darts at the waist. It was another $ 30 to shorten the hem but there was a liner and she did a proper hem, not a whip stitch.
This place is a little challenging to find if you haven’t been here before. It’s downstairs from the concierge. If you park at Barnes and Noble and walk straight past Ann Taylor you will see the Concierge sign. It’s down the stairs at the end.

I brought in a sport shirt after shopping to get some alterations done. I got the sleeves and width taken in and the back darted. It ended up costing $ 40. This was my first time going to a tailor so I’m not sure of that’s a good price or not but the shirt came out great. The alterations took a week which seemed a little long but again this was my first time so I’m not sure. My only complaint is that there was a small stain on my shirt when I picked it up, it looked like chocolate. I didn’t notice it until I got home and it came out in the wash so no biggie. All in all a good first experience.

Not only is Mrs. Lee the sweetest woman alive, but she is also the best tailor I have ever dealt with! Whenever I need anything tailored (jeans, suits, dresses, etc.), I go to her shop and she measures and fits me in minutes. Everything she has tailored has been the perfect length and cut and the job is always flawless. I used to take my clothes to other shops and was concerned about taking my expensive clothes since they always seemed to screw up somehow, but Mrs. Lee has never let me down. She is my go-​to tailor and I would recommend her to anyone.

I really like this place. The lady at the store Mrs. Lee she is very nice. I had some tops to shorten the length. She did a wonderful job. Before I went to this tailoring shop. I searched on Unilocal to know the reviews. It helped me. I recommend this place to everyone.

I had a wedding dress that needed alterations — 1) to get the bustle added in 2) to get it shortened. I originally went to a different tailor that was recommended by a friend. Trying to figure out the bustle, this other guy poked a million holes in my dress, then poked himself and bled all over it… but that’s a whole different review.
I went home, Unilocaled local tailors and came across Old Orchard Tailor. I came in, and Mrs. Lee had me try on my dress and started pinning my dress right away. She immediately knew how to handle the bustle (each wedding dress is handled differently). Fast-​forward 10 days or so, and my dress is perfect!
I am also a bridesmaid for another wedding and she altered my dress, and did some complicated alterations on 2 other bridesmaid’s dresses with ease! I can’t recommend her enough!

Always professional, efficient, and excellent in her work.

I’m ashamed I’ve been going to Mrs. Lee for over 10 years and I haven’t written a review yet. Sorry Mrs. Lee.
This is by far the first place I would go to if Banana Republic didn’t sell what I wanted in a petite. My dress pants, my dresses, my jeans and sleeves are all done by her. I could walk in any time and she’d immediately have me pinned and spinning out of there in minutes.
I get my chef coats tailored by her every time and somehow she makes me look feminine in it. Hot female chef… impossible? Not with Mrs. Lee. Thanks nice lady!
P. S. She’s so tailor worthy she handles the United Airlines account for new flight attendants out of training in Elk Grove. How’s that for some major pressure?