L.L. Bean

L.L. Bean is one of my favorite catalogs and/​or clothing brands. I have worn it for a long time and own three pairs of L.L. Bean boots. I knew there was one in Skokie and insisted on stopping there since I had never been to one of their stores. They store was great! They had a large selection of their product line on display. I got to look at many things I’ve only ever seen online. They have free Wi-​Fi. They had the entire line of L.L. Bean boots. I took a pile of things into the dressing room and was able to pick up a few things. My boyfriend found a shirt he liked but the sleeves were too short and one of the salespeople was able to find the same shirt for him in a different cut but in the tall so it was long enough. Great store, great products, and great customer service. I love L.L. Bean!

I went to the doctor yesterday and he said I have Plantar Fasciitis. He said get a second pair for the house. Not good to be bare feet.
So I went to llbean today skokie il old orchard. The lady was very helpful. These are the best. The heel does slip a little but its really comfortable. And my 9 medium is good. 8.5 is too tight. So the review that said order down is incorrect.
Anyhow these are not good for plantar faciitis as the other review said. I had to remove the insole it came with and buy the llbean generic insole that is grey on top and green on the bottom.
And coupled with a thick sock and my other over the counter sofsole orthotics. The orange ones made for plantar fasciitis.
But anyhow it is really comfortable. And the black generic llbean soles the shoes came with worked for my other shoes that I accidently threw out the orthotics.
The orange super feet I got before was no good. But the generic ones work. So not a waste.
Over good purchase and on sale for 54 dollars.

Super irritated at this stores screw up… Called ahead, asked about a shoe, gave color, size & sku number. She says they have it, last pair & put it on hold. I drive to Skokie in RUSH HOUR on the freakin Edens and arrive to find the shoe in brown not blue. Got an ‘oh well, sorry’ from the clerk and had to pull out my ts card I guess… Thanks for nothing…

I’m not the most outdoorsy person. Actual truthfully my idea of «camping» is at a Lake House in the woods. (Yay for plumbing and beds!) I think that may change because LL Bean has such cool things that make me actually want to try out actual camping.
I definitely love how the company stands by their product and I can attest to the quality of their clothes. I’ve purchased a few flannel shirts and the flannel is ACTUALLY FLANNEL– none of that cheapy, thin cotton stuff.
The service at the Old Orchard LL Bean has always been wonderful. I’ve never had to wait in line and the associates not only know what they are doing– they are happy and always super helpful.
Minus one star because I wish they carried more stock in the stores (instead of online).

This place has the most exceptional staff. They are incredibly friendly and polite. They will go above and beyond to help you find what you need. Made me feel great walking out of there. The goods they sell are also of exceptional quality and value. Some of their clothes have what I would consider an older, relaxed fit– but now they offer slimmer cuts and their Signature line is on point. Classic Americana.

I would give it 10 Stars if we had the option. Exceptionally friendly staff, who go above and beyond to help. We set out to buy boots for our kids, checked availability online and we got what wanted and realized although our son was fitting in a size 5 boot, he really needed size 6. Martha in customer care checked inventory and found they didnt have his size, found a pair in Minnesota. Its subzero temps this week and i really wanted the kids to be dressed appropriately. I asked her can we buy the current pair and return it once we get our order in the mail from Minnesota, she checked with the manager and we were good to go. How often does that happen? The whole family ended up buying shoes, we have always loved the brand but more now!!!

Service is okay. There needs to be additional staff presence, as it is hard to find people on the floor — I am looking around a little bit before I can find anyone available to assist me in finding some merchandise. Anyways, when I do find someone, they are usually very pleasant and helpful.

Friendly, patient, and knowledgeable staff — the trifecta of customer service. I received a beautiful long jacket from there as a gift a few years ago. I always had problems with the zipper. I brought it back to the store, today (three years later) and was fortunate to be assisted by Rich. Rich took the jacket and put it on the counter and said, «let me show you how to zip the coat.» At first I was offended but then I realized he was being very helpful.
The zipper worked. He tried it three times and handed it off to me and said I could definitely return it but the zipper was fine. I tried and the double zipper worked. I was thrilled.
So thrilled that I bought a much –needed spring jacket that was on sale, too. Very pleased.

Friendly staff. Good for clothes, shoes. for hardcore needs U may be better off at REI.

My go-​to merchant: quality clothes that they stand behind, and the service and staff are usually top-​notch.

A great place to get all your winter apparel to keep you warm. They also have a lot of outdoorsy and casual wear. The people here are really nice and helpful. In addition, LL Bean has a great guaranteed warranty.

I have been a fan of LL Bean for over 5 years now. I love their jackets, and sweaters. My first Parka Winter jacket was given to me in December 08 I believe. I used the jacket till about December 2011. I went to the Skokie location, and said how it had lost it’s water proof layer, and wasn’t retaining heat as well as when I first bought it. I had washed it according to the instructions. They took the jacket, and put a certain amount as store credit. I was happy to buy myself a new one :)
Just this Dec I had bought a blue fleece lined sweater from them. This weekend I noticed that some of the lining in the zipper had come loose near the neck area. Since they still carried the sweater they ordered me a new one, and I can expect it my Monday at the latest :) Your prices are a bit high, but well worth it. I love you LL Bean

I want to give this location and staff a 5, but I really just kept to the shoe department so I am giving it the opportunity to really blow me away when I visit the other departments. I came in here to try on snow boots that I called ahead and have hold for me as they were the last in my size. The staff on the phone was very friendly and helpful. He also ended up being the person who gave me the shoes from hold. I tried them on and they didn’t work out, but I decided to shop around as I was also in need of rain boots and they had some good sales going on. A sales associate (I don’t recall her name) was very helpful explaining the sales, showing me around, helping to find sizes on the floor and back room. Overall, love LL Bean as a company (their products and policies) and the employees at this location were superb!

When I read the reviews for this store, I thought that they must be exaggerated, and I headed there to purchase a few tote bags.
I found the tote bags when I walked in, but the selection was paltry. I waited for about 10 minutes, wondering around the info desk near the bags and no staff members approached. I walked further through the store and I finally found someone to ask for help ordering/​monogramming bags. I got about 4 words out before he cut me off, grunted and pointed towards the racks of tote bags in the front and walked away.
Another staff member was nearby but said that he didn’t know much about the bags and would find someone to help. I waited about 5 more minutes and no one came to help.
I ended up leaving and ordering what I needed online.
I love L.L. Bean products, and that’s the only reason I bumped this review to 2 stars. The customer service wasn’t even worth 1 star.

This is purely a rating of the store itself. LL Bean in general (i.e. the website) gets a 5 star rating.
I came here to look for a bag and for «bean boots» near the beginning of the season (late October-​ish). They had no women’s boots that I could see, and the employees never even acknowledged me and I only saw one person the entire time so it was hard to ask for help. The store itself seems a bit small, and thus I’m sure stock is limited.
That said, I’ll give them another shot. I still haven’t ordered the boots because I’m not sure on sizing (although I believe they do free returns so it doesn’t matter if I guess incorrectly).
I do love their lifetime guarantee, and they make a quality product. I have a tote bag from here I bought in 2006 or 2007 and aside from some gunk on the side that I spilled on it, there’s no signs of wear (and I use that beast every day). Unfortunately they no longer sell this particular bag on the website, which makes me sad because I’d love another one in a different color. Oh well.

L.L. Bean rocks! Although i’ve been to the store before, I just made me first purchases (online) over Christmas. They’ve got great products, their staff seem very knowledgeable, they stand behind their product like no other.
A++
The only reason I give this store a 4-​star is because this location seems a bit small.
Other than that — everything is top notch, and I definitely recommend.

I have mixed feelings about this location. The product is plentiful and good quality, but the staff could be a little more inviting. On several occasions I’ve walked through the door with a greeter present and didn’t get so much as a head nod. When browsing I’ll encounter many staff members scattered through the store and I still don’t receive any acknowledgement. On the other hand I have had great interactions with the cashiers. Maybe they’re happy I’m spending money? At least they’re doing their job and keeping the store looking beautiful and spotless.

I love this store even more after kayaking with them last weekend. For $ 20, they put 14 people in a nice air conditioned bus and drove us to the North Shore Channel. Our 2 guides, Kevin and Matthew, outfitted everyone, gave us some basic instruction and stretches and launched us into the water. We did a 2−½ mile kayak for about an hour and a half before the bus driver took us back to the store. It was amazing and they all work like a well-​oiled machine.
After the adventure we did a little shopping since they gave us a 10% off coupon, and everyone was really friendly and very helpful.
I will definitely be back to shop with them and kayak with them again.

I liked the store because it was clean and very orderly but the service suck*d. I literaly walked around for 10 minutes looking for a sweater and not one sales person bother to ask if I needed any help. The thing that killed me was that they (the sales people) were asking everyone else around me, it was like I had a disease or something.
I finally had to ask someone to look in the back for my sweater and that’s when I got the look, like I was taking her away from something important. I just turned around and told my husband to order my stuff online.
The funny thing was I didn’t have this problem at the store out in South Barrington, which was just fine for me. The Barrington store had a better layout anyway.

I happened to be at Old Orchard today and noticed that they just opened their doors. The store is even going to be open 24 hours through the weekend with live music and giveaways after 11 p.m. on Friday and Saturday.
I’m not crazy about their stuff. Everything seems comfortable but I tend to like comfortable AND stylish. Don’t get me wrong though because it’s not that comfort alone is a bad thing…