Macy’s

Worst customer service ever. I’ve had better customer service at McDonald’s. I purchased 2 Elizabeth Arden eyebrow pencils/​free gift package in January and it was suppose to be shipped to my house. A month later I still never received anything I called into the store and the woman Lilian, who I purchased them from said «I don’t know.» And then hung up on me. So I go into the store and the manager Megan said she would take care of everything and get me 2 free eyebrow pencils. She called me this morning on my cell phone and told me to come pick them up. When I got to the store she made me pay for them. But seriously, I’m never shopping here again.

Disgusting inventory. Whoever your buyer is needs to open a magazine in 2016 and get a fashion sense. I can find better at TJMAXX and pay less. Gross.

Wow! This Macy’s is a mess! I guess deep sales make this place a messy store to navigate through. Employees seem to have given up on keeping the racks organized when there are so many hands un-​organizing them. Checkout took awhile, but it took me much, much longer just to find what I wanted. I’m definitely not the shopper that likes to spend too much time in a store, that this Macy’s definitely forced me out of my comfort zone. My 3 stars are quite generous for this place.

Ugh. It’s usual Macy’s store not price not big not small just okay. Deserves 4 stars out of five. Interior is pretty old and need some updates. Just one thing that it’s really hard to find available associates when you need them. Almost impossible. That’s why ³⁄₅.

The only reason I am not just giving 1 star is for the furniture department. They are very helpful and pleasant to work with. Great delivery service.
However, I tried returning an item (a gift) bought online by a family member. It was an exact exchange for the same item, as the one I received was slightly defective. An older woman was trying to assist me, but seemed utterly confused and said she had «never done an online return before», which seems almost impossible to me. She was very sweet and was trying her best to get a manager to come help me, while she herself had a very long check out line to attend to. 45 minutes later with no manager (after the woman called multiple times and even tried running around the store to find them), I left. A very frustrating experience, to say the least.

I went on January 2^nd and there were so many people everywhere. Macy’s is usually expensive but if you look hard enough, you can find some good sales. This Macy’s is really messy and I felt like the sale prices were still expensive. I didn’t leave with anything, which is a little bit of a bummer. Usually the weekend after the Christmas has amazing sales.

Horrible service! Only reason why I even came was to return some presents I got for Xmas. I was sent all around the store and they only accept certain things at certain counters. Stood around without being asked if I needed help. Attitudes given at all ends of the store. Marshal fields is truly missed !

This store is a mess. Poorly trained, though nice, employees. Merchandise is crowded and in unfolded heaps. It has both the look and feel of shopping in a bargain basement overstock discount store. It’s a shame.

Probably one of the worst shopping experiences I’ve had. Store is an absolute mess, even if it is the holiday season. The cashier took close to 30 minutes to do a simple exchange.

This store, like most Macy’s, is merchandised poorly. Racks of clothes are tightly bunched together and always look like they are in disarray. While they have some nice merchandise, you have to wade through a fair amount of dreck to find it. All in all, it makes for a subpar shopping experience.

Horrific.
The store is a disorganized mess, the cashiers are milling around and clueless, they can’t order things from the website or do returns for online merchandise. It’s 2015 for christ sake!
I wanted to exchange a sweater that cost $ 159, but no one could figure out how and then the cashier told me cash value on their item was one cent.
This is why i shop at Nordstrom.
Terrible on every level and dirty and disorganized.

In BATMAN BEGINS Ra’s Agul tells Bruce Wayne, «Rub your chest and the arms will take care of themselves.» This got me thinking about a winter vest. Now I just read, «Nolan (writer/​director) said. ‘I pictured boy scouts all over the world freezing to death because I’d just made up this bit. I never went camping. I have no idea. But he says it, and you believe it.’»
Now I don’t know what to believe. Phyuck!
I came to Macy’s by way of North Face. I went to NF to see their selection of winter vests. They didn’t have sh! t. I was like, Wtf? So I ventured over to Macy’s to take a look at what they had. But before I got to the winter vests, I saw some slacks for work that looked like that I liked. Price was right. I tried them on and the fit was right.
Then I saw some boots. Price was right.
Finally I got over to the vests. The first one I saw was down vest for $ 50 bux. It was ok. Then i saw some NF winter vests. One i liked.
Decisions. One NF vest, or $ 50 vest, boots, and two pairs of slacks. No brainer.
I go back to the shoe lady to check out. She’s ringing up the items and the vest rung up for $ 40 and the boots rang up for 10 dollars cheaper than what was on the sticker. Me likey. Then she asks me if i would like to donate 5 dollars to fight breast cancer and that I would save 20% off my entire purchase if I did. Um, yeah!
There were only two or three shoe ladies in the men’s dress shoe department. I had to wait ten whole minutes for my overworked nice shoe lady to grab my boots. I didn’t cry, but i saw a bunch of «adult» babies crying.

This Macy’s was fine. We stopped in to add to our wedding registry. There were empty and disorganized shelves in many corners. We only ended up registering for 3 things before getting frustrated. Next I tried shopping for work clothes and the plus size clothing selection was lacking – lots of «old lady» clothes. I prefer Macy’s State Street despite the crowds and the loop craziness because it is clean, organized, and lots of selection.

Someone in Men’s dept is the Slowest. Cashier. E v e r
Each dept needs more than one cashier even in non-​peak hours to deal with more than 3 people in line!

If I could give ZERO stars I would. Why send me coupons in the mail that won’t be honored unless I open a Macy’s credit card. The staff… who said she was there for 15 years may in fact be her very last year with the company. I left too quickly not to get her name. I asked for customer service and she simply stated «Macy’s has no customer service». Well I definitely agree with that. I’m done with this place and so should everyone else. They will go belly up in the next 5 years… no doubt about that. Another quarter of company losses.

I’ve always been a Marshall Field’s fan, and seeing the limited selection and low quality wear/​brands has usually kept us away from Macy’s. It was sad to hear that they had eliminated the Eileen Fisher section on the second floor, as sometimes they had great deals during sales. We stopped by for a last-​minute emergency men’s shirt purchasing, and it was a pretty smooth process. There were some clearance/​sales racks, and a shirt was found. Ms. Violet, who was one of the SAs, was extremely sweet and lovely, and made sure that everything was okay, and the check-​out was a breeze. If you’re looking for last-​minute men’s shirts, ask for Violet!
+ask for Violet: D

01) Very poor customer service, 02) Macy’s private brands have cheap quality at high prices, 03) the clientele are «trashy-​uneducated-​demanding-​stupid-​cheap people», 04) short staff, 05) most of the departments are messy (due to the «trashy-​uneducated-​demanding-​stupid-​cheap people»), 06) general manager/​managers/​LP just walk around the store doing nothing, and 07) every sales associate have no knowledge on their products/​fashion sense/​lie just so he/​she can make their sale.
Don’t get me wrong, I still shop at Macys because of good sales on designers clothes: Vince Camuto, Calvin Klein, Kensie, Ralph Lauren, T Tahari, etc.
In other words, if I see what I like, I buy it, if I got the money, I buy it, if I don’t got the money, then I don’t touch it but look at it. ^_^

Had to come to this Macy’s the other day for an in store pick up. You see my daughter is living outside of the US in a country where is no central heat. Her favorite pair of jeans got wet so she put them on the portable heater to dry. She burned a hole in them! She went online and found Macy’s had the jeans but obviously they wouldn’t ship to her location, but I could pick them up (saving any shipping charges at all). Pretty cool that she could take care of that from such a great distance. It took me a bit to find the pick up location in the store but I did and they had them ready to go for me. The online/​in store pick up service worked exceptionally well. They even knew that the purchaser wouldn’t be picking up the item but someone else. They even sent me an email with pick up instructions.
So after picking up her jeans I decided to do a bit of shopping myself. The dressing rooms were atrocious. People left boat loads of discarded items and the sales people weren’t keeping up with cleaning them out, I ended up cleaning out two dressing rooms myself. You’re welcome Macy’s.
If the lines at Macy’s are any indication the economy is just fine. I must have waited an half hour in one line! Teach me to shop on a Saturday!

I was pleased with my experience here the other day. Five stars for the sale on good quality pants, with enough inventory to satisfy twins, but 3.5 stars for having to wade through the somewhat chaotic disorganized racks to get to the Adidas track pants. Oh, but I finally found them… oh yes I did!
This store feels old, in a very nostalgic way. The lower level, where the kids clothes are, smells a bit damp and basement-​ish, but it reminds me of a more magical time when Marshall Fields was alive.
Even though I’m not a fan of department store shopping, my gut told me to stop in here after my trip to the Children’s Place and give it a whirl. I made it through the women’s section — whew (that was chaotic) — and made it downstairs. Sure enough there in the back along the wall was a section of pants for my kiddos. I grabbed them as quickly as I could and headed to the register. At the register everyone was extremely pleasant and told us about a special fundraiser for breast cancer. We donated to the cause and received a discount on our next purchase.
So pleased with my visit, I ended up going back to Macy’s in Northbrook. And, there you have it!

The smell in here is god awful. It’s either from the apparent water damage in the ceiling or something died in here. I would not recommend this store to anyone.
The shocking thing is that the rest of the malls stores are well kept. They even have an Apple store in the shopping center.