Midwest Center For Women’s Healthcare

This review is for Dr. Claudia Del Busto. She was so amazing if I could give 10 starts I would. I am very pick about doctors and she more then excited my expectations. We talked about my husband and I starting a family and she had so much information. She made me feel so comfortable. She had such a great beside manner but made me laugh so much and that’s nice to have a doctor that’s down to earth. I really can’t wait to go back. Honestly who says that about going to the doctor? The nurses are supper nice and so helpful and the staff in the reception were kind and I even got a little lost going to the office and called and they were so so kind. I am so excited that I found a place like this to start a family. If You want to have people that care and This is it.

It is a shame that I have to give this center one star only. If I could, I wish there is a zero.
I was so disappointed that the doctor that I visited was not a professional one. At first, she was friendly and nice. However, later she suggested me doing a lab test that in the end the insurance company didn’t cover as the insurance company said that the doctor said the test was not necessary! I was so furious and frustrated as the test cost me close to $ 600 and I had to pay this sum without coverage. I was shocked! If that doctor thought it was not a necessary test, why would she even bring that up to a patient? It was a scam! It was a set up! I just honestly think this is an unprofessional and dishonest act for a doctor to rip off a patient in this way.
I called the center to ask for clarification and the center’s staff argued back rudely that it was my responsibility to check what was covered or not. They asked me to ask the insurance company and then the insurance company said they could not help as it was the doctor who wrote that test was not necessary so the insurance could not do anything. The doctor and the insurance company were throwing the ball at each other and refused to do anything about it. It was frustrating.
As a patient, I trusted the doctor’s «professional» judgement so I agreed on taking the lab test. As a patient, I was not sure what test should be taken and what was necessary or not. If it wasn’t necessary, why would a doctor suggest the patient to do so? I was so disappointed by the doctor’s deed.
To warn the others, avoid Dr. Claudia in Skokie.

Our little monkey is due in two and a half weeks but unfortunately due to a mistake on my insurance company’s behalf, I can no longer receive my prenatal care from MWCWH. But up until 33 weeks, I received all my prenatal care here.
I’ll start off by saying that wait times were minimal, usually a little longer if you are having an ultrasound. I quickly found out that the reason ultrasound wait times are longer is because the u/​s tech Mary is very thorough with making sure baby is okay and healthy. She also is very communicative as far as what you are looking at, how baby looks, etc.
My doctor was Dr. del Busto and she is the bomb. Really the saddest, saddest part of me not being able to continue my prenatal care is that I don’t get to possibly have her deliver my son. I completely trusted her ability to care for our baby and she is honestly just a great doctor. The very first appointment I had, she spent one hour answering my questions, examining me, putting my mind at ease, etc. for first time moms, pregnancy is scary and she seems to really understand that. I will undoubtedly see her for my yearly exams moving forward. Really, billy and I are so sad you can’t deliver our son!
To Mary, the medical assistant, you are amazing and always made us smile! Billy and I really enjoyed our time spent with you in the office.
Overall, the rest of the office staff and doctors were great. I can’t wait to bring the baby in to meet everyone at my first annual exam with your office!

I’ve gone to the location at W. Lake Street in Glenview for several years. Dr Hoprasart is always gentle, caring, and genuinely interested in my welfare and health. She takes the time to answer questions thoroughly and she is also very perceptive. The office is always very professional and they are always finding ways to streamline the process and make it more convenient for patients, like electronic check in, online support, and optional mammogram scheduling right in the office before you leave. I’ve never had a long wait for an appointment. It’s always a positive experience.

The New Mammogram Division in Old Orchard, a division of Midwest Center for Women’s Healthcare, Skokie IL.
Very, very poor, I will not be a return customer. The mammogram technician was very rough despite my repeated statements that I was disabled and had chest and neck surgery with limited mobility. For all the women with a mastectomy, take heart.
The technician did not know nor understand how to approach disabled or post-​surgical patients. I was not provided an area to disrobe in privacy. I was told to «go behind that divider in a corner of the room and take everything off from the waist up. If you want to put something on there is a ½ paper gown for you».
1. It takes me some time to disrobe.
2. I could not reach the paper ½ gown without difficulty as it was on top of the divider.
3. The technician displayed a complete lack of understanding for a disabled or post-​surgical patients. I explained, again, where I had surgery, yet she grabbed me under my left arm on my 4″ scar and pulled my arm into position. Unprofessional.
4. I felt as if I was a cow being herded through the processing plant.
5. At the conclusion of my less than 10 minute exam and 4 views (far less than taken at U of C). I was asked for my consent to obtain my last several years of records. I advised her I signed the consent for record on September 26, 2014 in my MCWHC doctor’s Office. She said, she didn’t have it. To solve her problem, I should just sign it again.
Medical documents need to be secured and maintained for confidentiality including a release for medical records, as it is protected under HIPPA.
The excuse provided is they have been open a short time, which lost even more of my confidence. If you cannot maintain a medical record and release to obtain medical records then it makes me wonder about the security of the facility.
Healthcare requires a patient centered foundation that takes all medical records and follow-​up seriously.
I did get a supervisor that came in to speak to me, or rather convince me to sign a second release rather finding where the release for medical records was located. No telephone call placed to my doctors’ office just sign it again. The supervisor said she would personally go get my records today so that my exam could be read.
While I appreciate the effort, it misses the point and demands a no-​notice retrieval of medical records from the University of Chicago, only one of the facilities listed; thus partial medical records. The supervisor did call me about an hour later advising me she was enroute to get my record from U of C.
Topping off the day was the telephone call from the mammogram technician telling me it was really «no big deal» and tell me yet again, «even if your release was sent to the wrong place or your records sent to the wrong place there was no breach».
To me it is a breach… and for MCWHC I am a customer lost and healthcare dollars walking.
A couple weeks after my mammogram, a director from risk management contacted me and asked me «if they should implement screening questions by „non-​medical personnel“ prior to scheduling the exam to allow for the time I needed to change»? That was the take away for my letter?
I asked risk management, do your technician ever do mammograms on post-​mastectomy patients? If so, your staff does not understand the needs of post-​surgical patients? Telling, very telling.
Again, I stated, «I felt as if I was a cow being herded through the processing plant». Risk management treated me the same. From beginning to end, I would avoid MCWHC for any other services other than the physician visit.
Risk management also clarified, the woman that spoke with me was NO SUPERVISOR! She was a secretary who stated she was a supervisor. Although, «she missed it»! Really? I said, «that is fraud». This further proves in practice and care MCWHC is out for $$$ and nothing else. If I could give them a zero and get a refund I would. Too bad we can’t get refunds for poor healthcare delivery.

I’ve been seeing MCWHC for 15yrs. I used to see Dr. Nelson at 1000 Central but transferred to Dr. Krause at Old Orchard a couple years ago — only because my husband was uncomfortable with me seeing a male obgyn ;)
The OO office staff was never very delightful, to say the least. The girls at the front were never very friendly or welcoming. Dr. Krause was great for my annual visits (no babies yet!) — she was very straightforward and told you how it was. I always felt comfortable talking to her.
The reason for the 2-​star review is because of the process for transferring medical records. I recently relocated to Los Angeles and needed to have all my old records (even from Dr. Nelson) transferred to my new obgyn in LA. The girl I spoke to on the phone «couldn’t fax or email me» the release form and I learned the forms page on the website was having major issues that lasted a week. Finally got the form, filled it out, faxed it back.
Fast-​forward to today, 1 week after I sent it in — called to confirm they sent the records to my new doctor. They have the info «but are waiting for the fee.» «What fee??» «The fee to send your medical records to your new doctor.» Never was I informed of a fee while talking to the office initially, no where on the release form does it state a fee is involved and no where on the form does it even ask for an address, phone or fax for the new doctor. SOOOO… HOW WOULD I KNOW THERE WAS A FEE??? Spoke to Katie, the Office Manager, and what a charmer she was.
After all the money I, as well as all of my family and friends, have given and continue to give MCWHC, you’re telling me you can’t send my records to my new obgyn 2,000 miles away?
I ended the call by saying that I wasn’t going to pay a FEE to have someone fax my records to my new doctor.