Jimmy John’s

The complete lack of anything approaching a customer focused attitude or willingness to give customers a good dining experience is what ensures I will never visit another JJ again. Thy have the worst customer service I’ve ever experienced. In response to a complaint I actually did get a call from a Customer Relations rep. The result of that call was that she explained to me why the small change to one of their menu items I asked for was wrong and that the way they make sandwiches is how their market research indicates I should want it. I asked for a sandwich to be cut differently than their market research says it should be. Rather than cutting the bread a half inch differently, they made me a lifelong JJ hater.

Worst customer service I’ve ever had! The manager was rude and not understanding at all seeing how it was their mistake! things happen but this guy should not have the title manger at all
So at 1209 I called and placed an order to be delivered to my job. At 1237 I called them back because it still hadn’t been delivered. They had explained to me that I’ve already gotten it. I let them know that no one had brought anything by. Then they stated that it got delivered to the wrong place. At this time my lunch hour is over so I request for my money to be returned to my debt card and them still Deliver the sandwich Mike the manger then comes on the phone explaining that if I want my sandwich I have to pay. Ok whatever. So I ask him to send it back out he says ok then states that it’s only been 15 mins & HANGS UP ON ME! so I call back and ask for the district managers number and he said I would have to go to the website to place a complaint and hangs up again. I got to the website and go to place my complaint and then it gives me an error and will not let me place my complaint. Needless to say worst experience ever at jimmy johns!
Hello you are new to the area suppose to be BUILDING clientele not killing it with your extremely rude and unprofessional so called «managers»

This might sound odd, but I’ve only at at Jimmy John’s once in my life. That was back on New Year’s Eve 2012 in Louisville. It was the only place that was open so we got that at 2am. I enjoyed it but it never made me try another one. This location recently opened & I was in the area and decided to give them a try.
You can order online, which I like a lot. It’s very customizable for your ordering, picking between «extra, regular, easy or none». I got the #9 Italian night club, which consists of ‘Genoa salami, capicola, ham, provolone, lettuce, tomato, onions, mayo & vinaigrette’. I removed the onions as in not a fan, but added red peppers which I throughly enjoyed. The total for the sandwich was $ 6.89 with tax included. You can pick for them to make the sandwich ASAP or you can pick between different 15 minute time frames.
The shop is located in a strip mall that has a high turnover rate. Hopefully this place will be around longer than a year. I arrived a the end of the 2:45 — 3:00pm time window I picked & the order was ready at the counter. The store looked new (duh) & clean. I didn’t interact with the staff other than to tell my name & that I’d placed a online order.
I foolishly forgot to switch the bread selection from the multigrain bread to the French sub. Oh well. The sandwich was still good. I’m glad I got the peppers, they’re not too hot but they add a nice flavor with the meats. The sandwich comes with a lot of meat, since it’s apart of the ‘giant club sandwiches’. I didn’t get a drink because I’m not a fan of Coke. I was happy with my sandwich & will give Jimmy John’s more of a place in my head when I’m thinking of something fast to eat.

Food is great however management seems to be lacking at this location no one seems to have much clue what is going on. Also sign on the door says they take credit cards but always seem to have some problem or another with «internet connection» when you go to pay.