Doubletree Somerset Hotel

Staff was cheerful and attentive. Room was clean and very quiet. The food we had was great. They had a breakfast special that we had delivered. It was on time and perfect

Not at all what I expected from a Hilton. Website pics and descriptions are very misleading. While clean, this hotel feels way more like a motel. The card swipes on the room doors look like they were added to the doors when card swipes were first invented! The rooms are clean but look and feel like someone desperately tried to update them in the cheapest manner possible. The wooden dresser in our room had a fake marble top that looked like it was glued on to «update» the room. The AC was old and loud as was the exhaust fan in the bathroom. While the staff was friendly and nice, the accommodations were depressing and not what I expected. If I go to another conference there I will look for accommodations elsewhere.

The lobby and facilities are great. But how long do you actually stay there? The rooms are definitely a notch below what you see in the lobby.
I wish the staff were a bit more understanding. I was told by two of the staff (maybe they didn’t understand English) that the breakfast was complimentary. So I sat down and they slapped me with a $ 14 bill. I explained and you figure they would own up to their mistake, but they didn’t and they insisted that I pay, which of course I did. But the experience and the staff left a bad impression.
When you are traveling, you deserve to be treated well. So I’d pass on this place.

Not at all impressed. Have stayed in many Hilton locations, and this was both the largest and most underwhelming one.
Bathroom was tight, towels kept on a shelf in the shower, and would have gotten wet if I had left them there. Water temp was Luke warm at best. You also need to be under 5ft tall to wash your hair.
I will say room was clean, so there’s that.
The colleagues I was with had the same complaints, so it was not just my room.

Pretty average hotel, disappointing for a Hilton. Had to ask for my bath to be cleaned… twice…the restaurants available in the hotel are not up to date online. Again not horrible but average.

I stayed here while attending training for work. The room was very clean which was of course wonderful however there were definite concerns with the room itself. The entire headboard and wall it was against would actually vibrate for several hours every evening, the toilet flapper didn’t work properly which caused the water to fill constantly in the toilet, the pull out mirror on the bathroom wall was loose and pulling out of the wall, the doorstop on the bathroom door was hanging off, the refrigerator was unbalanced and wobbly, and there were two outlets for the microwave/​coffee maker/​refrigerator which meant that I had to unplug the coffee maker to use the microwave.
There was free and fast wifi which was wonderful, plenty of outlets to plug electronics in, a comfortable bed, and friendly staff.
The room itself was quiet in regards to not being able to hear sounds from other rooms but you were able to hear the hum of traffic and the only way to drown it out is to run the fan on the hvac unit.
It seemed that with the price of the room there should not have been this many issues but overall the stay was okay.

Hotel is okay. You know, clean and bed bug free. Classy really. Paid $ 10 for WiFi and it’s so slow it will take me 45 mins just to finish this review. Seriously some nice things I could say about this place if I had a… better… loading… connection.

If I could give 0 stars I would. We booked with the Homewood Hilton they over booked send us to Doubletree.
First we needed 2 Queens they only had a King and said tough we can get you a roll out. Roll out was a mess. Asked for a lower rate and was told sorry nothing they could do.
Called front desk and they were very rude.
Stay elsewhere!

Stayed here for a conference. For our purposes it works out perfectly. The hotel is right next to the conventional center. They are even linked by a covered walkway so you are all set regardless of snow or rain or shine. In addition, there are smaller meeting/​entertainment rooms right in the hotel itself for smaller events or dinners. I like the layout. They also have one entire floor dedicated to Hilton Honor members!
I had a double room which was plenty for 2 people. On a nice day you get clear views of the nearby hills around the area. Their infamous cookies served during check-​in are amazing as usual. Warm, soft and chewy with just the right amount of chocolate to make them the perfect cookies for the afternoon. Every morning there is also coffee and small bites in the hotel lobby ready for you to start your day.
The downside is that this hotel is in the middle of nowhere. There are some bars/​restaurants nearby if you want a quick getaway from the conference venue, but other than that there really isn’t that much to do. Like I said for conferences this was perfect, so just keep this in consideration when you make your bookings.

A dump and I sent and email to frequent traveller hq. Should be closed until they fix the joint or stop. the construction. Restaurant closed, spa broken, parking lot a joke and buses all over the lace blocking roadways and up and under my. window at 6:30 am with. engines running throwing luggage underneath. One
top 10 worse hotel stays since 1984 when I starting traveling on business. Awoken to a guy hammering the tile in the bathroom above mine at 7 am. The
.closed for renovations the
.closed. never going back. At the embassy suites right now typing this. Much better. I am a lifetime platinum elite with. marriott as well.

My recent stay was average. Hotel check in was easy due to me using the E-​Checkin feature. The room that I got was spacious and very clean. I had a small fridge which was nice for keeping drinks cold. The property was very nice.
The parking lot was huge. However, while I was there, the hotel was hosting a large convention. When I showed up, there were individuals directing traffic and finding a spot was difficult. Most of those parked in the lot were there for the day and left around 9pm. It was very annoying that they were not parked in an overflow lot to allow space in the main lot for those with luggage.
Provided that there is not a convention, I would stay here again.

Front desk is usually nice… We’re Hilton honors members so usually there customer service is excellent and very accommodating. They help us in all departments and Hilton hotels are usually up to date and clean. Outdoor pool is nice. Sometimes you get local gypsies sneaking in with there whole family like they own the joint… Sceevots… Wish they’d tell them to go fix some bumpers or go read a palm… And the pub downstairs has pretty good food with a little bar, pool table and dance floor

This place is so outdated and management has not made any updates in long time. They are actually in the process of remodeling the bar in the lobby. I arrived Monday evening (7÷13÷15) after a long day of traveling to discover that both computers were down in the office area on the second floor and I was unable to print any documents for my meeting tomorrow. Betsy was nice enough to let me use the computer behind the lobby desk to print off a few of my pages, but I was unable to get all of the work done that was needed because it was 5:55pm and she told me that I needed to hurry because she was leaving at 6pm. Hopefully they will have the computers fixed tomorrow, otherwise I will not be a happy camper… Not sure why management has neglected to upgrade anything in this glorified Hilton motel. Where are all the profits going?! I come here twice a year for business trips and it always seems busy. I would not stay here if I had the choice, but since my company puts us up here, I don’t really have a choice in the matter! Later tonight, I tried accessing Internet content on my laptop and discovered the internet download speed is 2.01 Mbps which makes it basically useless. So no computers, no printers, and practically no internet connection means that they must not want their customers to be productive when they stay here or they just do not care (I’m leaning towards the latter). Woke up Tuesday morning to no coffee in the lobby and a colleague was informed that the credit machine was not working. Day 3 of my stay here and the computers are still down in the ‘executive business office.’ I am a Hilton Diamond member and can tell when a property is poorly managed. This place is very poorly managed. I feel bad for the previous reviewer who had their wedding here!

Clean. Friendly. Nice location. Nothing overly exceptional. The free wifi seemed to be fast & steady. No continental breakfast.

No fridge !!!
No microwave !!!
Here for 11 days.
Can’t explain how much that sucks.
Seriously pissed about that.
Ice machine is broke for last 3 days.
Don’t have a fridge so drinking room temp water. Can’t save leftovers or get grocery’s.
No microwave to heat anything.
No fridge or microwave on 11 night stay.
You suck Double tree.
Room service is great tho.
Club sandwich DO NOT GET SWISS.
Order with cheddar than its super awesome.
Fries are great as is the ranch and blue cheese.
Buffalo wings are awesome.
Ordered club sandwich and buffalo wings 2 nights in a row.
But I don’t have a fridge for leftovers or a microwave to heat anything on a 11 night stay.
Horrible.

Decent hotel in the middle of nowhere New Jersey. I did see what others have complained about. The location is a bit dated and the air conditioner gets pretty loud when it runs. There is no free breakfast, instead the buffet is 12.95 per person. They do offer complimentary coffee that’s much better than the stuff from their competitor across the street.

The nicest thing I can say about this Doubletree is that the cookie was tasty.
This hotel is in desperate need of renovation, still stuck in 1992. It’s starting to border seedy now.
Pros:
Nice, helpful staff.
E-​checking via smartphone application (HHonors app)
Clean rooms.
Morning breakfast buffet is very good.
Hotel bar, while also dated is decent.
The warm cookie.
Solid wifi coverage.
Decent gym.
Cons:
Rugs are worn and ancient.
Beds are exceedingly soft — too soft.
Rooms, while spacious have whole open spaces where it’s obvious there once was furniture there.
Wall coverings peeling.
The furniture that is there is at least 20 years old or more — chipped with veneers peeling.
All the room doors, while secure, seem to have been reinforced at the door knob which leads me to believe they once had a rash (speculation, not fact) of people breaking in to them.
Indoor pool — floors are peeled, with the older blue paint showing.
The stairwells feel a bit dangerous.
Bottom line, not the worst place but definitely not worthy of the name Hilton (unless you mean Paris).

The saving grace with this property is the bar/​restaurant downstairs. Plus the free parking. Otherwise this place would get .5 star.
As someone else pointed out in their review, when you walk in it looks like a really nice hotel. The lobby is clean, small convenience store and as I stated earlier, it’s a really good bar and restaurant. Once you get upstairs, you find out that this place needs a serious renovation. Even the doors on the rooms look old.
My room looked old and worn down. Paint chipping, furniture nicked and my TV remote didn’t even work properly. Everything needs renovating. Luckily I wasn’t in my room long enough to really hate this place.
And to top it off, they charged me an extra 100 dollars for reservation. That only took me a month to clear up. So under no circumstance will I ever stay here again. This place was bad enough to make me not even consider staying at Hiltons anymore.

My brother and sister in law got married here this past weekend and it was everything our families could have asked for. The wedding was very large and we had a ton of people staying at the hotel as well. The hotel and event experience was wonderful. The staff was calm, collected, professional and delivered excellent service in every aspect of the weekend’s many events. Sam, michelle, Linda, Miguel, marguerita, and all the others are exactly the sort of people you want working with you as partners in running your event. They delivered an amazing finished product for us. My brother and sister in law and both our parents as well as all of our guests raved about the event. It
Could not have been nearly as wonderful as it was without the doubletree. The convenience can’t be beat and the quality is second to none. Thank you !!

I have stayed at A Lot of Hilton brand properties and this one is seriously in need of a refresh in the guest rooms. The lobby gives an appearance of refreshed and clean but the rooms are anything but.
My room was rather dumpy, the laminate was peeling off the tv stand, the carpet was decades old (or at least looked like it) the finishes were in rough shape and there was gunk everywhere. I liked the shower, it was some serious water pressure but that’s about the only good I can say about the room.
Breakfast was ok but I was disappointed that there was not omelet bar or anything. The coffee was rather gross.
My last complaint is the parking lot, Most of the closest spots are reserved for enterprise rental car spots, what is the deal with that? Shouldn’t hotel guests have priority parking in your hotel lot?