T-Mobile

Bought an upgrade phone a little over two weeks ago, the battery didn’t hold charge for more than twenty hours and not for 45 minutes while talking. The salesman there, Micheal, decided to question my phone usage and charging methods putting me off till, as he said, I was past the fifteen day return window so he couldn’t do anything to help. This phone has a 12 month
warranty and he should have offered to replace it. Said to call the 611 number to have them
analyze the battery/​phone. Then said goodbye, have a nice afternoon. This was the South e
Elgin, il. store.
I decided to go to the next store up the road in Elgin, three miles away. They took five minutes to rectify and said my phone replacement will arrive Friday, less than three days later.
No criticizing me for not treating the phone correctly. Just help with the problem.
Seeing it was still under warranty all it took was someone who wasn’t on a power trip.
P. S., that fifteen day return policy is for returning for no other reason than a dislike for the phone. Not for the reason of being defective. Don’t go there if you want actual help with any problem that arises.