AT&T Authorized Retailer

i needed help switching from Blackberry to iPhone. One look at my old Blackberry, the clerk told me that my monthly bill will increase because I am switching to a smart phone. (It looks old but my Blackberry IS a smart phone.) After getting my phone # and looking at my account info, he said «Oh, your bill will not go up.» Waste of time there. I asked if he can help me transferring info between the phones. He declined to do it. I asked «who can help me?» His answer was «nobody.» I left the store frustrated. Next day I went to the AT&T store in Carson City and those guys took time and helped me. It is worth the 30-​minute drive to go to the Carson store.

Ive been coming to this location since it open, not only for phone question or issues but also accessories. I’ve purchased about 3 great case from here. The staff is knowledgeable on everything phones. I’ve really had no issues and really do not know why people would say different, maybe they came in wit a terrible attitude and got a reflection of service they showed to the Staff.
This company has a some bad, some goods, and some in between. The Goods is the Staff these guys Brian, Ulisses, Zion and Blaine an not to mention Curtis are amazing an helpful guys.
The Bad they don’t carry cases for previous version of the phones.

Store was a mess no examples of phones on display. Horrible stock of accessories. Employee tried to force me into a plan I didn’t want and said I was going to be charged double what I paid online. Useless waste of space and my monthly fees.

The two knucklehead, smug, loser CLERKS couldn’t be bothered to fake customer service. When there was a glitch in my account (not their fault), I couldn’t IMAGINE spending one more minute in the presence of these two bone heads to sort it out.
Management needs to get a handle on these idiots.
AND I KNOW THE SITUATION WOULDN’T HAVE BEEN DIFFERENT AT BEST BUY, EINSTEIN… BUT I WOULDN’T HAVE TO BE IN THE SAME ROOM WITH YOU, YOU FAT A**, LAZY NUMBSKULL.

I should have learned from Unilocal.Everything bad you read on here is true and then some. I am a long time previous ATT customer wanting to come back. I was essentially told to take my business elsewhere. BTW I am a shareholder in ATT and I will be notifying shareholder relations about the quality of the people they choose to run this partner location.

Had what I thought to be an arduous warranty replacement. The tech, however, pointed out that it was just my screen protector that had cracked. He pointed me to the warranty process with the screen protector manufacturer and I ordered the replacement in parking lot. Some of the bad reviews for this location must be limited to specific employees. My experience was great!

Switched to Verizon much happier now. 5 top of the line phones & excellent customer service here in South Lake Tahoe.

These guys went above and beyond for me! My phone had been stolen the week prior. I was devastated. Apparently someone turned it in to the store!!! They found a way to get a hold of me and now my phone is back in my hands and in perfect condition. Thank you!!!

Went there last week to get an iPhone charger. 50 bucks, really? I don’t think so. Ended up getting a charger at CVS.
So yesterday, I gave ATT store another chance to redeem themselves. I needed a SIM card. The rude guy barely got out of his chair, opened the drawer, then informed me «we’re out of SIM cards». What cell phone store doesn’t have SIM cards??? This store & their employees are just sucking up space in a busy center that would be better served with a coffee house or ice cream shop. I miss the Yellow Pager store that used to be next to Snowflake.

Came here with a friend to get a new phone. We were on vacation and he went into the hot tub with his phone in his pocket. The last thing we wanted to do was find a AT&T store and spend time with all the paperwork, etc. The gentleman that helped us was great! Very informative and got us out in a little less than 30 minutes. Was very impressed!

Terrible service! Had a way better experience with customer service while in the store.

Horrible, customer service. Disrespectful youthful staff, that acts like everyone gets paid their wages. Have no respect for the patrons who come in. Very very slow and inattentive

Sorry, dude.
(‘Nuff said.)

Customer service is terrible, they need to hire educated people with degrees. These guys are ski hippies and don’t have a clue of what’s going on. Very rude and not happy sales personnel.

Since AT&T’s unwise decision to close down the prior (privately run) Harrison location, it comes as no surprise that this newer store (near Heavenly Village and now corporate-​run/​operated) leaves everything to be desired.
In all my years of business around the globe I have experienced many forms of poor service, but this location ranks in the top 5 for textbook examples of how NOT to run an office.
The overweight, middle-​aged corporate employees here could not care less about any/​all existing AT&T customers, whether personal, family, or business-​related subscribers UNLESS you wish to start NEW service, e.g. are a commission-​opportunity.
The employees here epitomize what it means to «do as little as possible in order to receive a paycheck» and as most locals here in SLT know, AT&T service is quite bad and for many there are no other alternatives– a fact that undoubtedly influenced Corporate to go ahead and open this office. That and the desperate hope that tourists/​visitors to the area might stop in to purchase accessories, or replace lost/​broken/​stolen hardware, which IMHO still would not justify paying the higher rent near Heavenly Village.
As I stated before, this is not surprising. Disappointing for sure, but not surprising in the least.

After 3 years of great service from the locally owned AT&T store I was very disappointed with my experience at the new store. My wife and I went in to ask some questions and we’re told that they couldn’t access our account. And recommended we call customer service.
There were two employees doing nothing, no help at all. Service stinks in South Lake anyway, I switched to Verizon because of the awful service from Att.
Thank you Verizon for your excellent employees, the transition was easy.