Four Points by Sheraton Hotel & Suites San Francisco Airport

When I stayed at this Sheraton almost 2 years ago, I thought it was a great, if not amazing, hotel. Located a stone’s throw away from the airport, I thought that the room’s were stylish, spacious, and most importantly, clean (nothing like stained bedding or a cruddy bathroom to ruin a hotel experience).
I ended up staying in this hotel again last year, and I thought the recent renovations have definitely helped this hotel step it up a notch. The lobby looked more inviting and modern, and the staff at the front desk were so friendly and welcoming. I would definitely stay here again!

Poor room service (burnt and cold pancakes), loud room (AC unit was broke), Shower drain did not work — all for the great price of $ 500 a night. What a joke!!! So disappointing.

I don’t typically give 5 star reviews, because I like to reserve those for the legitimately above and beyond experiences I receive. This was one of them.
Spent the weekend in the city, but booked this hotel for one night to accommodate our very early flight the next day. Had I read the existing Unilocal reviews before booking, we would have stayed somewhere else. It’s shocking to me that this hotel has received such low ratings; I’d like to provide some clarity on some of the negative things that have been said.
Check in was smooth and seamless. The clerk was friendly and knowledgeable. Despite the fact that we booked through Hotel Tonight, she still offered us multiple room options at no extra cost. We took the standard queen, anyway, but it was nice to have options.
The hotel was clean and crisp with updated furnishings and a quaint but good looking bar and bistro. One reviewer claims that the bar being empty at 1:30pm was a sign that no one liked the place; not the case. The bar is open from 5pm-​10pm nightly and from 6am-​1030am for breakfast. Breakfast is a la carte.
The hallways do not smell, even remotely, bad as one reviewer suggests. The room was roomy and comfortable. The view was not great, but that’s what you get when you book a hotel by the airport and the freeway. Despite being right next to the freeway, we heard zero traffic while we were taking a nap, and into the evening when we went to bed.
After our brief nap, we headed downstairs for a cocktail and appetizer in the bistro. The menu was comprehensive, with an impressive selection of signature cocktails. The service was a bit slow, but very friendly. $ 60 for four top shelf drinks and a plate of the tempura chicken (get it with BBQ AND the buffalo, it’s a great combo).
Took a $ 10 Über to BJs Restaurant, only about a mile away.
We returned to a friendly face at the front desk and a comfortable night’s sleep. One reviewer mentions the «disco strobe lights» on the motion sensors for the light switches. There were indeed night lights to help locate the switch, but nothing nearly as dramatic as what she described. They were easy to see, but out of sight of the bed, so they didn’t interrupt our rest.
We didn’t drive, but I did have an opportunity to look at the parking structure. For $ 12, parking is a bargain. The spots are large and the entryway isn’t a «deathtrap» as some people have described. I would venture to say some of those reviewers would benefit from a trip to driving school.
The best part of our stay happened after we checked out. We missed our alarm and hadn’t asked for a wake-​up call. We left in a rush to get to the airport, checking out quickly at the front counter. Ultimately, we missed our 6am flight and were re-​booked onto a 2:30pm plane. We were exhausted and not ready for 8 hours in an airport chair. When I called the hotel, they reversed our check out and allowed us to stay until the final checkout time of 12pm. We were able to get some much needed sleep and rest comfortably until our flight.
The bottom line:
Top notch customer service
Very affordable rates
Great food and drinks
Comfortable, quiet rooms

It is a very classy hotel, and the assistant manager was very nice and offered me a king size room for no extra charge. Great customer service, the place is very neat and clean. The only thing was that the room didn’t have a microwave but it had a little fridge. Very impressed with the price, the night was not that expensive. Overall I had a great experience

Three stars is only due to the location. The free shuttle from the airport is great but without a car it’s a $ 10-​$ 12 taxi or über to the San Bruno Bart station or a $ 35 taxi into town.
I cannot say enough good things about the staff at this location! Friendly, accommodating, helpful and extremely eager to please!
My room was one of a kind! It was an extra large corner room with a huge bowed window! The bed was huge and super comfy! The linens were soft and comforter made me melt into the bed for a much needed good nights sleep.
You can’t go wrong if you are just looking for a place to crash if you have an early flight out. The shuttle runs 24hrs a day and is quick and easy!
There is a bar I the lobby with tvs as well as a Houlihans across the street.
Great place and good value!

If you have your own car and are visiting the SF Bay Area, this is a great hotel with lower rates and easy access to both San Francisco and the South Bay. I’ve stayed here four times and have had generally a great experience here. The main thing I can say about this hotel is that the staff and hospitality makes up for any inadequacies they have. This is a pretty old building it seems and the sound insulation is very poor. If your neighbors are loud, you will hear them! We heard that there was going to be a wedding party on our floor and the staff immediately moved us to another room on another floor for a good night’s sleep.
ACCOMODATIONS:
+ GYM: 24 hours, clean, towel service, and water. They even give you free earbuds to use for their machines.
+ BAR: We came on Christmas Day, and they had free snacks and the happy hour beer prices were awesome ($ 3 for a pint)
+ ROOMS: Generally clean. I’m very low maintenance so I let some things slide. Having been on two rooms on two different floors this past weekend, I can definitely tell you that there’s a difference between the housekeeper abilities of the 2^nd and 4^th floors

Check in was simple, front desk at check in and at midnight were very friendly. Rooms are nice and clean but I wish they didn’t charge for parking.

I want to like this place. It’s convenient, it’s the least expensive SPG property near where it is. The freebies are great like wifi etc however the restaurant is terrible and all the little things that add to a stay are not there. The shampoo is mounted on the side wall of the shower so you hit it constantly. You can sit to get breakfast for 15 min without talking to a server. The keys are the cheap magnetic ones so the get easily erased in your bag and there is one old slow elevator for a 4 story hotel. It drives me crazy.

Awful stay.
We booked on an app called Hotel Tonight. That went just fine.
Surprised to find out that they charge extra for parking when they are surrounded by their own parking lot. It’s not like they’re in San Francisco where parking is scarce. Although the driveway to get into their lot is a complete death trap. We almost got hit 3 different times. $ 13 extra, okay fine we’ll pay it.
The room was freezing and I went to the wall unit to turn on the heat. A little sign haphazardly pasted onto the unit told me to seek a thermostat «above for our convenience». ALL the way across the room was where I found it. The controls were pretty straight forward, so I turned the heat up from 55 up to 75. (a little high, I know, but I was cold.)
We went to leave the hotel to find some late night eats, only to find that the door to our room, hadn’t actually closed or latched. And in fact, we needed to push very hard to get it to close. So that was fun! Thankfully, we didn’t fall asleep without discovering that anyone could have just come on in!
After coming back (and almost getting run over in the tiny hidden driveway again) I found the room even colder than when we had left. For some reason, although I had the thermostat set on heat, and the temperature way up, the wall unit was blowing out COLD air. I messed with it for about 5 minutes, gave up, turned it off, and decided to get under the covers on the bed. From the noise the bed made, you would have thought I had broken it when I sat down. Nope. Just a shoddy, old, worn, gross mattress.
I went to grab a tissue out of the restroom and had my behind whipped by the bathroom door. It’s spring loaded. Why?
Finally, we got snuggled up and ready for sleep. As I drifted off, two very sudden and bright flashes of green light went off in the room. I sat up, confused, and the lights started strobing. I jumped up and turned on the lamp to see the light switches for the hallway lights, flashing repeatedly. A neat idea to have motion sensors that work in the dark to tell your guests where the light switches are. NOT so great if they set each other off and decide to host their own soundless dance party in the middle of the night.
No way to turn them off, so we eventually covered them with towels and got to sleep.
Didn’t ask for a wake up call, but for some reason, around 8:15am, housekeeping came and knocked on the door. We opened the door to find they had moved onto the next room already. So I guess they just wanted to let us know, they were going to clean the room next to us. Thanks ladies! Really appreciate it. Check out isn’t until noon.
For about $ 140 we got 5 hours of sleep in an icebox. Fun fun! Would rather have stayed at the motel next door.
TLDR;
Room was freezing, random lights going off, bad driveway, wasn’t able to get sleep.
Stay at the motel next door, instead.

If you are looking for a hotel with value, then I would recommend the Four Points by Sheraton in South San Francisco. The rates are very reasonable with great customer service, thanks to Damien, Sue, and Keiona.
The hotel was recently remodeled with a contemporary look which is very nice, in my opinion. The rooms were also nicely decorated and clean too. The bar/​restaurant in the lobby was not bad either.
My wife and I enjoyed watching a GS Warrior basketball game while having their delicious burgers and drinks, thanks to the cook and bartender, Darrell.
A big plus also to this hotel is that it is close to HWY 101, SFO, Tanforan Shopping Center, and other restaurants on El Camino Real.
It is not a 5 star hotel, like the St. Regis, Four Seasons, or the Sheraton Palace. But you get a lot of bang for your buck staying at this property.
Thumbs up!

Honestly, you’re better off staying at the holiday inn express across the street. The experience overall was mediocre. However, room service here was faster.

We loved our stay at the Sheraton! The windows blocked all noise of the freeway outside, the staff was extremely accommodating, and the location was wonderful! The beds were so comfortable too – lots of pillows, as well as an extremely soft mattress! The décor was extraordinary and luxurious too! This place is a must-​stay when you’re in town to fly off into the sunset! We brought our kids with us, and the access to candy downstairs made our kids forever grateful as well (Not to mention the cartons of Haagendas ice cream too)!! Thank you to the staff for making our trip so perfect!

Stayed here for an early Sunday morning flight. The hotel is located conveniently one exit from the hotel. As a Starwood member, they upgraded me to the top floor which has two-​floor rooms with a bedroom on the 2^nd floor with a living room on the 1^st floor. The rooms are quiet and clean with typical hotel décor. The wifi didn’t work during my stay. I also went to return my rental car the day of check-​in so that I wouldn’t have had to pay the $ 12 parking fee. However after returning the car, I went to the shuttle pickup location and then waited 30 min for the shuttle which never came. Granted, it was after the last hour that the shuttle ran but after talking to the front desk, they said that the driver would wait for me there. After calling the hotel, they then recommended to take a cab and that they reimburse me. The cab driver was a «lovely» gentlemen who grumbled about waiting 3hrs to take someone to a hotel 3 miles away. The front desk promptly reimbursed me and apologized for the inconvenience so I appreciate that part of the hotels service. Other than the hiccups, the stay was fine

Our car was broken into. But very lucratively. It seemed like an inside job and they stole certain items only. And this happened very late at night, I don’t believe a random person entered the parking garage to steal from only my car. This hotel has no cameras so at around 12am or 1 am or 2 am while everyone is sleeping it is very easy for an employee to do as they please without anyone knowing. They have a small camera by the parking garage door in case your key doesn’t work so you press a button and the front desk can you see you to buz you in. But yet they have nothing around the building. It was a very sketchy situation. It doesn’t feel like someone randomly broke into the car. It seems planned. They knew the items I had and they stole only those items. Never staying outside the city again. Should have stayed in a classy hotel that cares for its guests.

I have had several pleasant stays here over the past year as one of the least expensive Starwood options near SFO airport. Something always seems to be improved with each of my visits and on this last one they were in the process of replacing all the mattresses. The property is off the next exit of the 101 up from the rental car facility making it convenient to drop off a car and catch the train to the airport.
If you don’t have a car then they offer a shuttle run by a 3^rd party that makes stops at several other nearby hotels making it slightly less convenient than say the dedicated Westin/​aLoft shuttle bus. It also stops running at midnight so plan accordingly.
One small benefit to the Four Points location is that it is an easy walk to a nearby iHop for breakfast. The other Starwoods I recall are slightly more isolated if you don’t have a car.

I tired to like it, I really did! I should’ve taken heed to the reviews… shame on me. I choose this location for the namesake, location, and a particular room type. I reserved a little over two weeks ago, easy breezy. However, the day of arrival my pre-​paid, selected room ((king with a en suite tub) is not available upon check-​in. Wait, what?! However, I was given an «upgraded» room with a couch. Why?! I left my couch at home, intentionally.
No use in crying over spilled milk, right? I’ll make the best of the situation. Arriving to the room, I’m totally underwhelmed. And, almost instantly… I’m ready to fight. It was truly something to give away my room type. Closing, the shades I spy with my little eye… stained curtains. Interesting. Now, I’m looking at a duvet cover with numerous black hairs upon it. Ummm? I do a check of the mattress and bed sheets. Only to find more hair, stained sheets, mattress pad with mutiply types of hair upon it, and stained pillow cases. As I further strip down the bed, something catches my eye under the headboard. Whoopie! I found a half used cigarette, a bottle cap, and an elastic hair band. Yaaaaay! Just what I wanted. Kudos Housekeeping!
As, I’m making my way to the front desk. Well lookey here, located right next to the elevator is a «self-​serve» clean linen room. I reckon. So being the helpful person that I am, I gathered what I needed. Returned to the room, and made my bed properly. I reckon receiving this dirty room saved me from whatever dirt may have been hidden in the tub I orginally booked, silver lining perhaps.
I promise not to return to this location!
–Signed Super Disappointed
*Update: Upon check-​out this AM. I was informed that housekeeping was «a group of older woman that do not wear hair nets». Hmmmm?

Very dated facility. I got upgraded to a «King Executive Suite» but it looked like a normal king bedroom with couches in the room. Bathroom had a used q-​tip on the floor which was pretty disgusting.
Only reason I gave it the extra 2^nd star is its convenient location to SFO, the complimentary shuttle, and the super nice staff at the front desk.

Others have hit the nail on the head. There are pros and cons to staying here. VERY close to the highway which is convenient but loud. Short free shuttle ride to the airport. My room was comfortable. I’m SPG, and they upgraded me to the «King Executive Suite» which seemed like a normal king room to me but with a couch. The AC worked great. Took me a minute to find the controls for it, though. TV was nice, good selection of channels. Bathroom was clean and operational, had everything I needed. Free water bottles was a nice touch!
Staff were friendly and on the ball. The Bistro had really good broccoli soup and chicken fritters.

Ok here is the problem. Downtown San Francisco (dont ever call it frisco) can be like $ 600 a night if there is a conference so for 8 nights thats like insane. A Unilocaler can buy a used Subaru for that… soooo the only othere option for a Starwood memeber is to stay at a Four Points at the airport for $ 120 a night and commute.
Ok so no swimming pool or free breakfast and you will get skinned for a $ 20 one. The computer is a sad, slow arrangement with no printer.
The staff is super happy and accommodating which makes up for it and they do a decent dinner of traditional american food. They even cranked up the beer selection with a better selection of beers on tap and they actually advertise this a lot.
So Free Shuttle to the airport which takes about 10 minutes and departs every half hour. Then take a $ 8 BART from the airport to Powell street station and your are done.
So the airport suburbs can be an ideal choice for the traveller looking to save some cash with extra time on their hands and one who wants to travel like a local.
Nice thing about the Sheraton is that you will enjoy a nice clean room, wonderful mattress and the easy bookings from their website (which is guaranteed)
My stay was in october so not sure about the bad reviews and it also appeals to european travellers as the ongoing revelry in the lobby bar was a nightly event as the guests had a stopover in between their trips.
For some reason the amsterdam to nyc to sfo back to their home country was popular
just remember the wi-​fi will be horribly slow

I came here cuz I was too sick to fly out the previous day. I expected more because it’s the Sheraton but it was ok.
So I called the shuttle line and was kinda yelled at that it comes every 35 min… I waited almost an hour.
I got picked up by the shuttle from the airport. The guy was not helpful at all. He ignored me really. I got to the hotel and he wouldn’t help me with my bags and I tipped him hoping he’d help cuz it’s pretty heavy.
Then I come to the front desk and she issues me a room and I asked about the shuttle nicely and she just said to come down at 930.
So I got to my room and it wasn’t bad. I got a free water and everything worked. The down comforter was nice and the room overall was nice.
The pillows were kinds hard to sleep on. They felt like the bear stuffing I use to make dolls which aren’t the best to sleep on.
The bathroom was clean except for the towels that were stained. They weren’t dirty so that’s not bad. But you know… Bleach works well on white towels.
Overall, it’s not bad for just sleeping and going. If you want a vacation in a hotel, this shouldn’t be it.