Johnny’s Shell

One of the worst shell gas station I ever met… I need to vacuum my car today, and drop by here after have my breakfast at ihop 2 blocks away. The vacuum was terrible, it’s not really working, I can hear the engine working sounds, but somehow even the hair can’t be sucked in ! Just don’t waste your money and your time to get any service here. They offer a lot, the gas price is pretty high too, but none of them really works!

Review is solely based on the customer service received on 10÷21÷15 around 4:30pm. The Latin girl (picture posted) working inside their little booth was the rudest person I have ever dealt with in my life.
Please note this is not my first time using this car wash. So, I entered my code for the car wash and proceeded to go inside, your suppose to watch the little sign they have to tell you when to stop. I have done this numerous times but today the light kept blinking back up, which I did and tried it again and again. It just kept blinking back up and at this point there was a line forming behind me. I thought the most considerate thing for me to do was to pull out of the car wash and speak to the person in charge.
When I told the girl working inside the booth what happened she did not apologize for the malfunction and instead rudely asked me why did I get out of the car wash and where my car was. Keep in mind there is 3 cars in line at this point and she tells me to go back into the car wash. I tried to point out again that there is a line that formed behind me due to the malfunction but she insisted for me to pull my car up and she was going to ask the other cars to move. She proceeded with her plan and let’s just say she was unsuccessful at getting the cars to move and ended up getting yelled at. She cussed one of the drivers waiting in line because he didn’t want to do what she asked and rudely told him to move up.
She then got really upset herself and started yelling at me saying «Look what you did. You make all this trouble for me.» I was just stunned and the only response I could give was «Seriously?!?» The trouble I caused for you. Not only are you not helping me out, your trying to blame me for your car wash malfunctioning? She answered by saying «Yes, your making everyone yell at me just for you!» And then walked into her little booth.
I wasn’t sure what to do at this point and knew that I was getting no where with this girl so I asked for the manager or for her to contact the manager for me. She said «No, I’m not going to do that come back tomorrow if you want to talk to the manager.» I can not believe people like this have a job that deals with people or have a job period. I really hope who ever is the owner/​manager at this establishing is able to see this and know what type of employee they have working for them.

Extremely overpriced gas and rude employees. The credit card reader at the pump was not working so I went to pay at the window went back to pump my gas and It wasn’t working went back to the employee asked her to turn it on went back to pump the gas still wasn’t working. Then the rude employee was yelling at me over A loudspeaker very rudely to come back to the window. She said she had to run my card again that it wasn’t declined but the transaction was canceled. I asked her to give me a credit card slip with the refund for the first transaction and all she could do was hand me back my signed slip. she ran my card again and said I would not be charged twice. Check my bank account the next day and I was definitely charged twice. The charge eventually fell off my statement but the whole experience was a hassle. What if the money I paid for the gas was the last money in my bank account I would’ve been shit out of luck. It wasn’t my last but still I would never go back to this gas station even if I was on empty. Zero stars.

I’ve been coming here for 20 yrs. Mostly for car washes but occasionally gas. Tonite I got $ 40 worth of gas & a $ 5 car wash. The wash stopped after only 20 or 30 seconds. So I pulled around & got out & explained what happened & Aide (the cashier) asked what I did wrong. I explained that I put it in neutral, like I always do. She said that was wrong & I should have turned my car off (this is new to me). So I asked to try again, to rinse my car off, or complete the wash, or for a refund. All that she said as she barely looked up from counting her till was «it’s your fault». She said this repeatedly. I tried & tried to reason w/​her until finally I had to drive hm & hose my car down in the dark (after flying across the country). ABSOLUTELY UNACCEPTABLE!

I went to pump my gas and before I could put the hose in, gasoline squirted all over the side of my car. When I asked the gas attendant what he could do, he said it’s not his fault. I paid $ 5 for a carwash. I’ll never come back here again. Worst gas prices in the bay.

Gas is around 40 cents higher than anywhere else. The car wash… gosh. leaves residue on my car like grease or something that sticks hard and took me an hour to remove only some of it and I finally gave up. It could be from the dirty rags on the machine or could it be hitting the wheels and then hit that on the body and it sticks there… also after the wash, the car still looks pretty… dirty… will think twice to use it again.

I rarely if ever write about customer service issues but my experience last week at a Shell Station in South San Francisco (248 So Airport Blvd, South San Francisco 94 080) was so bad, I can help but write this note.
The issue is that I filled up with gas and then decided to get a car wash. I waited in line and entered my code when ready and then entered the car wash. It was a bit confusing as to how far to enter the car wash and I accidentally went a bit far and the car wash stopped. The attendant at the service station then came over and, instead of helping me, he started yelling at me, made a throat slash gesture, and refused to give me a refund or give me another run through the car wash. He just printed out the car wash receipt, which showed it was used up, and told me not to come back. So not only did I pay $ 7.00 for a car wash I didn’t receive, but I was pretty shaken up and it pretty much ruined my day that anyone could be that rude and obnoxious in a customer service role.
I don’t know his name but he was the only one working at the station today which is Sunday, 1÷26÷14. It’s not about the $ 7.00. It’s about the unacceptable behavior of this man. I hope someone counsels him on how to deal with the public.

Gas prices that will make you scream. Easily 40 cents more a gallon than the costco down the street.
Why then the 3 stars?! They have a car wash that is CHEAP and does a great job!

Too much $$ for gas! Sorry shell you dont get my hard earned cash!

Short story: Hands down the most friendly and convenient gas station for rental car returns to SFO.
Long story: I went to fill up my rental car with gas on a stressful Monday. Got out of the car and shut the door to hear the car lock behind m
Enter panic attack here.
Everything but my wallet was in there. I quickly jogged over to the attendant who was more than willing to help! He even had someone drive me over to Hertz so they could help me since I rented from there. After being informed by Hertz that the Yukon had Onstar I jogged back to the gas station where the attendant quickly obliged my second request for the phone. After all was said and done I lost about 35 mins of my morning. Not bad at all. Thank you! Thank you! Thank you! Boy do I owe the universe a huge favor!

Johnny’s Shell is conveniently located on the road connecting a bunch of the Airport Hotels to SFO.
Stopped in here to gas up the rental car last Thursday evening before returning the car to Hertz. Swiped at the pump, gassed up — BUT the pump failed to dispense my receipt. Instead it displayed a message that I needed to obtain the receipt from the station attendant. Which I did.