Chili’s Grill & Bar

This Chili’s has been up and down for quite a while now. I used to REALLY love coming here, and I still do enjoy it, just not as much as I did a few years ago. I feel like it’s an atmosphere issue– it hasn’t been very clean the past few times (almost slipped and fell due to slick floors), and none of the staff seemed happy to be there, which I think translated into unhappy patrons.
I still enjoyed the food the past few times, for the most part. My go-​to item is the honey chipotle chicken crispers. The sauce is absolutely amazing. Over the years, the portions on the chicken have gotten slimmer, but still decent for the price. This most recent time, my broccoli was covered in salt in pepper, which I strongly dislike, but hey, I lived.
I ordered the two-​for-​one margaritas, also, which was a bad idea. Unless you are Buddy the Elf and like drinking pure sugar.

Just an awful place. Service is God awful. Food is mediocre at best. We had a party of 8 all paying separate because of work and we needed or cards ran separately wss disgusted that we asked her to do it. This is one of the few restaurants where they don’t work for tips. Chips tasted like you were licking the side of a salt block. Salad was not fresh at all maybe a week ago fresh. Just awful don’t eat here there are better places around.

Ordered take out. The chicken tenders were under cooked and the cheese bites should be removed from the menu — nothing but batter. Slow service. Plenty of girls standing around giggling but wouldn’t make eye contact to tell me someone would be with me.

We had to wait several minutes before the hostess even came over to talk to us. They were seriously short staffed. But Our triple appetizer was good and my husband’s taco trio (one of each: fish, shrimp and beef) was good but the top shelf beef enchiladas were NOT! They were nothing but ooey, nasty fat. However the manager was very apologetic and made me a cheese quesadilla (my request, which she did not charge for) and checked on us several more times. So they get a ‘C’ for food quality and a ‘B’ for overall service, but the manager gets an ‘A’. Any facility will have issues and knowing how to handle them definitely counts for something!

Everyone’s food was hot and good except my daughter’s. She had to send her plate back. Everyone else eat without her. She got her food by the time we left. Disappointed. .This is Mother’s day!!!

Never again! We had to wait about 30 to 40 minutes to get our food, when we did some of us had cold food and didn’t eat it… So we had to get our money back! but the appetizer was good, Texas cheese fries

This location is a typical Chili’s — clean and predictable. Staff was friendly and the food was good. The quality did not deviate from what I expected of Chili’s (score for being consistent Chili’s!). Two things I didn’t love about this visit (and why I’m giving it 3 stars instead of 4), is that the garlic pickles that come with burgers have WAY too much garlic. It would be nice if they offered seasoned or unseasoned pickles. I want pickles with my burger but don’t want to commit to a week of garlic breath. The other low point of my visit was my bartender. While SUPER friendly — he was too friendly. Instead of feeling like he was there to tend to me (the customer), I felt as though I was there to entertain him. He continually talked to me, despite my b*tch face and insisted on showing me videos on youtube and pictures of his family. Maybe I’m a terrible person, but I was hungover and on a mission to Christmas shop. I wanted to be left alone to strategize and this bartender was not take my nonverbal cues to leave me alone, which really made the visit very stressful. It would be good if Chili’s just reminded staff that their friendliness and chattiness should, on some level, be reflective of that given by the customer.

Unbelievable, the service here sucked so bad for the first time EVER I didn’t even leave a TIP. It took our waitress 10 minutes to even ask us what we would like to drink. Our food was good but took for ever to get condiments.
The restaurant was a disaster, no one wanted to clean off tables or even the bar. I will never eat at this chili’s again. It truly is a shit hole. I am putting all the blame on the managements lack of knowledge in how to run a restaurant and utilize a team of people. I saw the manager several times not helping her servers and just standing around.

Went around 7:00 on Saturday Night. We had two server’s, Jason was in training and Amber. For being new Jason did a great job and Amber was fantastic and she has a wonder smile which I saw several times. I had the chicken fried steak with corn on the cob and skin in mashed potatoes. And my wife ordered something that was not on the menu anymore and they still cooked it for her. Tortilla chips and salsa for appetizers. Everything was delicious!!! The corn on the cob was hot and buttery. I also like very much the kiosk with video that is on every table. You can order more adult beverages and desserts on the touch screen. And you can pay and tip right on the kiosk and swipe your card on it. I think that is great, this is the first restaurant I’ve seen with this system. I never did like handing my debit card to a stranger. Great service, food and restaurant. Will return soon, maybe I’ll spot Ambers wonderful smile again.

Love Chili’s but this location sucks. Came in at 7:00pm & the place is nearly empty but they tell me there is a 15 minute wait. I decided to wait because I had my kids. We get to the table & wait another 5 minutes before a waitress/​waiter comes to greet us. After ordering, we wait another 30 minutes for our food. Tables around me were getting their dinner before our table and we were there well before them. The waiter did not bring our food but someone else did. We didn’t see our waiter again until the end of our meal and I had to ask for refills on our drinks. I asked for the check and had to wait for it and then I was overcharged for what we had ordered. Of all the times I have visited this location, this by far was the worst visit ever. Thanks for the horrible service.

Fast food for the business traveler. Wait staff were very friendly and attentive.

Never Again!
I ordered the Santa Fe Chicken Salad.
I returned iceburg lettuce & reheated chicken for iceburg lettuce, reheated chicken, a couple avocado wedges, & some cold black beans. I returned it a 2^nd time for a refund!!!
It was the worst salad I’ve ever seen for $ 10.
I remember when I liked Chili’s.

Great meal for the whole family! Give it a try. Baby back ribs Memphis dry rub was awesome!

This place has the worst customer service I encountered on my trip to Memphis this year. I stayed in MS this year when I went to the 35^th Elvis week back in August. Let me just tell you this was the worst customer service I encountered in the South. Food was sub par too. Our waitress was rude and acted like every time we asked for something it bothered her. There was only about 10 people total in the whole place, this alone should have been a red flag since our visit was on a Friday night. A Friday night should be busy for this kinda place, but after all I witnessed I’m not surprised it was empty. All the servers sat at the bar and talked. You would think they could keep busy, maybe clean the bathroom? When I used the bathroom it was filthy. Several times our party needed drinks filled, but instead of our waitress helping us, she was talking to all the other staff who also had nothing to do at the bar. Seemed like the bar was the servers big hangout. Next time I go to Memphis I wont go here again, and I encourage anyone reading this to run as fast as you can and go somewhere else.

First, I expect the food at a chain to have a consistency. The salsa had a very strange taste. Something I couldn’t figure out. When I received my fajitas, I honestly thought it was a lunch portion. The only reason I was sure it was a dinner portion was the time of night I was eating and the huge mound of onions. Not bell pepper and onions. The meat was seriously a small portion and was disappointing. The server was very nice. She did a good job till she brought me another tables bill by mistake. Those things happen. Anyway, I would recommend this location kick it up a notch or three.

Food is ok. Specials are what makes it worthwhile. 2 for 1 margaritas!

Not pleased went in to have dinner tonight and the host would only sit me at the bar told me she wouldn’t sit me anywhere else. Not happy, i dont like sitting at the bar. So I left.

I guess this is a Chili’s… Food wasn’t as good as normal Chili’s and service both times was horrendous.

Stopped here after a concert, around 11:15pm. We were originally just gonna get dessert, but I wanted something substantial so ordered chicken crispers. Now the thing I love about Chili’s chicken crispers is that the corn on the cob is seasoned really well. Well, usually it is. Unfortunately for me, this night, it wasn’t. Not sure if they were just in a rush to get things done since it was near closing time, but I was a bit disappointed.
Hubby had the chocolate molten cake and was in heaven.

Stopped in for a beer with a friend. Five or six beers on tap and Dos XX Amber was the most interesting. Uggh.
They did have 2-​for-​1 drink specials. So our four beers were cheap.
The menu looks good, but I wouldn’t order much from it unless I were really hungry. Stick with the burgers. Or the Triple Play (now called a Triple Dipper).
Another ghetto addition to my hometown. Yawn.