Reno Heating & Air

We have an old gas fireplace that was constantly in need of repair. Had to be serviced and have parts replaced often. Joe with Reno Heating and Air came out right away, diagnosed the problem, was able to make the fireplace usable and ordered the correct part. They did an awesome job! I would highly recommend Reno H and AC.

Extremely impressed with these contractors.
We have an older house, with a very complex and antiquated HVAC system — and John from Reno Heating came out and tackled the problem with aplomb. You can tell that he enjoys what he does!
They were timely and efficient with bids, and were flexible in terms of coming up with solutions and prices that were acceptable to us.
The workmen were fast, efficient and friendly. We had a minor snafu, and immediately Juan was out and fixed it for us within an hour, on a Sunday evening!
At the end of the project, they went to great lengths to go through everything that was done, and show us how our new system works, set up wifi for the thermostats, etc.
Nothing but good things to say, and highly recommended!!!

Friendly, prompt, and professional help when our heater went out. Within an hour of calling for assistance (Kristie), our service person (Juan) came to our rescue… And within 45 minutes had our heater up and running at reasonable costs after using the Unilocal coupon! Juan also made it a point to show and explain what was wrong… Excellent experience!

Customer service on the phone was awful. My payment was declined from bank. Not my fault a bank error. I had confirmation number for payment. First time this happened. The lady on phone was awful. I understand a lot of people don’t pay but I have 20 years of service and one missed payment and she talks to me like I’m dirt. She said we are no longer accepting anything but cash from you. You can’t pay over the Internet anymore. This is just plain rude. I had info showing error and she still was rude. You have to pay cash for a year and if no payment today your electric is turned off. This was my first notice lady. How can i pay if you won’t accept a card. It’s 430 pm and yo lose at 5.

Had them do an A/​C inspection using an on-​line coupon after checking their Better Business Bureau rating (it is A+ with no complaints). Their tech, Joe, was very professional and personable. He showed up promptly, explained everything he was doing, and the inspection was completed with no extra charges. I was very impressed and would not hesitate to call them back in case of a problem.

Good heating service. Not the best customer service. Likely due to online deal.
In short we purchased an online deal for a full tuneup and inspection. The tech told us he needed to charge more after the first hour. We were not looking to rack up a bill so we asked to just have service done for the deal. We were only really interested in the inspection. They didn’t seem to take kindly to that. The tech detected very low levels of CO coming from the heating unit and told us he is required to cap our furnace and we would likely need to have it replaced. Both my wife and I felt like we were being taken for a ride. I called to reason with the tech over the phone. He talked with his company for a bit. We ended up signing a waver, and he agreed to do the service he could for the deal we purchased. After, the tech performed the full tuneup service (well over 1 hour) without additional charges. The furnace looks and seems to be working great and we are unable to detect any CO anywhere with a detector we purchased.
So it seems, like a lot of companies, they do not properly disclaim or care for the deals they offer online. Otherwise, I am sure they offer great service to full paying customers.

Everything was so great with this company. Friendly installers, great accounts gal, estimate was accurate. Installers dealt with my old-​ish home (1978) and its idiosyncrasies with ease. Installed whole-​house evaporative cooler, which is great here in Nevada (have dry eyes? crusty skin? hate the power bill in the summer? do it!!). We even had it installed quickly, which was a first for us with local contractors. I will definitely use them again. Hooray!

Reno Heating and Air replaced our old broken air conditioner last year and the new one works perfectly. I have always received great customer service, prompt and polite.

I had these guys put in a new hot water heater, furnace and air conditioning. They did the work in January but did not hook up the a/​c until recently. The first problem I had was they left the drain plug on the bottom of the tankless hot water heater loose and it vibrated off causing water to spray all over my garage luckily I discovered it after only a few minutes. Then I had to bother them to come and get my a/​c hooked up. It worked for 10 minutes and quit so I called them on ⁴⁄₂₇ at 9:45am. Four hours later I had to call again as I had not heard back from them. Kris said she could not get a hold of anyone. They came and determined it kicked out because it was over pressurized. Today is Friday ⁵⁄₁₀ and it is not working again. I called them at 6:45PM and was told no one could come until tomorrow morning and the owner thinks this is fair. I spent $ 15,000 with guys and I have a supposedly new air conditioner which has quit twice and I cannot get anyone right out to fix it. I do not believe these guys know what they are doing and their customer service is awful. I would not recommend using them for anything!

12/​05/​2012: The Law Offices of Roderic Carucci have contacted me on behalf of Reno Heating & Air, DEMANDING THAT I REMOVE MY Unilocal REVIEW or face a lawsuit. Read my review below (click «Show all»):

Very unhappy with service. Should have read other reviews first.