Alamo Rent A Car

Fabulous, always dependable always kind, always great you with a smile. I have rented from all companies at the airport because I travel a lot for work and Alamo is my fav. Can’t go wrong.

Excellent service and staff, I do not believe we could have had a better experience. The car selection was great and the car was perfect. We rent cars 4 to 6 times a year and this was the best that we have had in years. Check in was prompt and I was not hassled with all the questions at the counter since I had already provided what I wanted when I booked. I will rent Alamo from now on as a first choice.

Car was in great condition and staff was pleasant.
But one staff member taking ~ 10 min per person for check in. After a long day of flights and an upcoming 4 hour drive, waiting 40 minutes for a pre-​paid reservation was enough to ruin the experience.

Rented a mini van for 5 days while in Spokane. The staff was very fast & friendly. I was in line maybe 2 mins and out the door with my keys even faster. When i brought the van back they checked it in and gave me my receipt in less than five mins.

I ended up getting a car at this location through Vacations by Marriott since it was a package deal. The total cost for both the inn and car was $ 180 dollars which is not bad in my opinion. Alamo was located within the terminal and it was easy to find. Once I got to the front of the line, the process was quick and smooth. The person that was helping me seem like he was bored and wanted to leave. He told me that I would also be charged a «young renter fee». So if you are younger then 25 you will also be charged this fee. I wish that they had mention the fee before instead of having a hidden/​surprise fee since it was not mention when I booked the deal.
You then go out into the parking garage and get your vehicle. I rented a Nissan Sentra which was in good condition and very clean. It also cost $ 23 for Collision Damage Waiver (CDW). Since I was from out of state the CDW was something I was interested in. For new people renting cares a CDW is the company waiving its right to collect a high deductible from you if the car is damaged. Just keep in mind that the CDW does not eliminate the deductible instead it can reduce the cost.

rented a Ram 1500 at a great price. Everything was perfect: quick, easy, no problems.

Spokane Airport is easy to navigate and cars are right outside the terminal. Prices are higher than what I pay in LA and Vegas. Made the reservation through the Costco web page which was way cheaper than any other site (but still expensive) and gave unlimited mileage anywhere in USA AND Canada. Also gave free other driver. Had the car for 8 days. Excellent car (Ford Fusion Titanium) Only complaint is the inside of the windows were not at all clean. Had to stop and buy a window cleaner to get the film off the inside. The location manager was friendly. A+ rental.

They need an kiosk for members in their program. Not sure why I spent the time to make my checkout fast, when I still stood in line for 30 minutes.
Seatbelt was broken in my car.

Agent was rude. They provided contradictory information about spouse as additional driver. Car was dirty on the inside — sticky surfaces and filthy windows.
Where is the Zero star option?

Rented a full size Ford Fusion for 2+ weeks. Car had a few minor problems due to 27k miles and radio would not sync with apple iphone for music, Not Alamo’s fault, just a Ford problem. When I checked in with the car and mentioned the few problems, the attendant immediately gave me a 10% credit on the rental fee. Now that’s what I call customer service!

Rented a full sized car for a 10 days. We got the Nissan Altima (brand new 2014 with 4000 miles on it). It was an awesome car and got great gas mileage. Customer service was awesome!

I would agree with the person that said they were understaffed. There was only one person at the desk for check-​in which made the process slow. The car itself was brand new and great. Return was very efficient and quick. The staff is very friendly and helpful. I would recommend a better inspection of the interior of the cars before they go out, ours had something sticky spilled in the back seat that was missed when they cleaned it.

Great experience renting from Alamo. The people were friendly and helpful. Upgraded me to a brand new Ford Edge. 103 miles when I got it. I loved it. No problems.

Very friendly staff. VW Jetta was clean. No outlandish problems encountered

Rented a chevy, cruz, great rental, professional people, great car, brand new, only 400 miles, check in was easy

The price is right and the SUV was great. They could use some more personnel to help out though.
The fellow at the check in counter was very friendly. The SUV we wanted was not ready so I was told to stand by the curb and wait while they brought it to me. I stood waiting and watched as someone drove up in an SUV and parked about 50′ away. He exited the car and walked inside. Being as I was the only one waiting curbside I didn’t think that was our car or he would have stopped when he saw me rather than drive by me.
About 5 minutes passed and no one came so I went back in asking where our car was and the man at the counter said the guy didn’t see anyone at the curb so left the keys for me at the counter. I realized he wasn’t looking for me — he was just delivering a car. Disappointing.
When we returned the car there was no one outside to check in with. The sign said to go inside so we had wait in line the same line as the others who were renting cars. There was only 1 person at the counter so this took quite some time. Again disappointing.