Jiffy Lube

This place is AWESOME! I have a 2008 Toyota sequoia and went in for a simple oil change. immediately they told me they couldn’t get the oil filter off. Apparently the last oil change (not from Jiffy Lube) a cheaper brand oil filter was used and was over-​tightened and stripped and they weren’t able to remove it, to replace it. They had all staff trying to work on this filter tirelessly. Tiffany (who was amazing, with unbelievable customer service) finally came to tell me, they couldn’t do it. However, one last ditch effort she said «I can call my guy from the north store, if anyone is going to get this to work, he can, but it will be about 30 minutes before he can even get here» I said «I could leave my car and you could just call me when its done» they called me about 2 hours later to say my car was ready. When I go to the store they gave me the full story about how they got if off. Not only did they complete all the work they promised, they gave me a discount because of MY frustration… how truly amazing Tiffany and her staff were. I thought customer service in America was dead but certainly not Jiffy Lube on the southhill. I will be a dedicated customer to them and tell everyone I know that they are AWESOME!

I have had my oil changed here twice and they were quick and efficient and I didn’t feel they were trying to OVER sell me.
But my real reason for writing is due to my 90 year old father going into them in the middle of last winter to get help removing his battary, something he could (use to) be able to do himself. As any of you with older parents know they don’t like paying for anything they used to do, not that he’s cheap it’s just hard to accept you can’t still take care of yourself. Anyway these guys spent a lot of time and finally got the battery out for him. He offered to pay and they turned him down flat, it about brings tears to my eyes, if I hadn’t moved to Seattle I would always take my car there and in fact waited until I was visiting them to a week ago to have them change my oil this time.
Thanks guys for caring for our older generation with dignity!

Fast friendly service, and knowledgeable staff! I had my car serviced, signed my signature, and was escorted to my car. All I have to say is Wow! I Can’t get this kind of treatment any ware else! I’ll deffinatly be coming back every time I need an oil change, or my car vaccumed out.

Preston is wonderful! He was able to answer my questions and was so courteous. His team is fast and polite. Came to get an oil change on a Sunday around noon – they team got me in and out in a half hour or less. Surprising for a last minute weekend oil change! A little pricier when all is said and done, but worth it for convenience.

Fast, friendly and courteous employees.
I paid far more than I thought I would however. But part of that is the type of car I drive.
Still always beats the dealership or other places.
I was very happy with this location.