Aloha Swimming Pools Inc.

This company agreed to service my pool and then randomly stopped… No one communicated anything to me, I happened to stay home on the day they’re scheduled to come and noticed that they didn’t and then realized that my pool was looking dirty. I didn’t pay attention before bc it’s November and I wasn’t using it but I actually have no idea when (or why) they stopped coming. When I contacted them about it, I was told «let me find out» and that was the last time I heard from them.
Anyway… I don’t have time or patience for stupid ass behavior like this… So, on to the next one for me! Hopefully, I can find someone a little more professional than these people.

On August 21 I started the arduous process of trying to find a pool service provider to fix or replace my filter pump. I was shocked by the lack of responsiveness that I got from several pool companies, where I would leave a message describe my problem and expect a phone call back. I must of gone through 3 to 4 different companies with no response. Not sure how I found out about Aloha Pools but I’m sure it was on the World Wide Web. I left a email with the company and in about 5 minutes later Brain called me. We discussed the issue, nail down a time and they came out and troubleshot my issue. essentially I needed a brand-​new filter pump. anyhow what I like
about Aloha pools is their responsiveness to potential customers and timeliness to arrive on site, their honesty and they do what they say. If you have a repair service I would certainly reach out to them first and decide for yourself but I give five stars.

Green to clean! Easy to coordinate with, knowledgeable, and is recommended 100%. This little lady can’t wait to get in this polished pool.

Just had my pool resurfaced and tiles power washed and had my old filter replaced with a new D filter. The owner of Aloha, Brian personally balanced my pool. Although the guy looks like a beach bum lol, don’t let the look fool you. He was friendly, professional and very knowledgeable. Although the job was completed over a week ago he continues to follow up. I would recommend Aloha Pools to anyone. Thanks Brian.

My green pool needed help badly! I called Brian yesterday morning and he came by just a few hours later! He was so cordial and cool and fixed my issues extremely fast! When I woke up this morning my pool was blue! I sent him pics and we had a great laugh. Thanks, Brian!

Called Brian from Aloha Pools and he immediately returned my call, even though it was a weekend. I had issues with my auxiliary pump and pool cleaner, as well as a completely green pool. He came out and replaced the pump and sold me a new Polaris vacuum, both of which were immediately installed. He also rebalanced all of the chemicals and shocked the algae away. His brother returned to finish the install and follow up on the chemicals. Both were very friendly, knowledgeable and reliable. I will be using them again!

When I handed my pool over to this company, my pool was crystal clear. I had just moved into my new house and knew I didn’t want to spend time learning about pool maintenance.
Over the course of the month, the pool slowly started turning green. Multiple phone calls and multiple texts later, Brian admits that his pool cleaner hasn’t even been out to our pool, but that he’ll resolve the situation. During this time, Brian went on vacation and was virtually unreachable.
Two months later, the pool had frogs living in it. That is not an exaggeration. It was such a swampy mess that I couldn’t even see past the first step of the pool, and saw frogs leaping in and out of the pool.
I received many excuses from Aloha Pool Company, ranging from his pool cleaner not showing up, to the pump being broken (fixed at my expense), to the pool skimmer sucking air for one day.
Finally, Brian then claimed that the pool needed to be drained, at my expense. Brian stated that my pool water was over five years old and therefore untreatable. Brian normally charges $ 800 for a pool drain, but he «generously» discounted the price to $ 600, and then said he’d need to add $ 200 for additional chemicals
At that point, I stopped responding to the text messages. I should have fired Brian from the first excuse, but I was willing to let this company rectify their mistake since I thought they knew more about pool maintenance than I did.
I called three other pool company for quotes (on-​site), and not only was Brian’s price the highest for a pool drain (even with the «discount»), but all three companies were absolutely shocked at the condition of the pool and how Brian’s company had let it get to that point.
Don’t make the same mistake I did. I was able to rectify my OWN pool problems with a little bit of knowledge, patience, hard work, and time, and after spending less than $ 200 in chemicals.
I will be willing to hire another pool company for maintenance but it definitely will not be this one.

I met Brian. He’s a really nice guy — super knowledgeable, courteous, and really easy to talk to. On his first visit, he came out to give me an estimate for weekly cleaning and chemical balance for my pool. The quote was more competitive than my last pool company.
– NOT ABOUT ALOHA–
When Brian was here, I told him what happened with my last guys. The last company I hired weren’t adding chemicals to get the levels where I preferred (pH specifically), and I constantly had to remind them to come back out; time and time again. This is unacceptable and for the price of pool maintenance services ($ 150−175+/mo, depending on the size of the pool), I really expect to 100% trust my tech that he’s keeping everything tip-​top. I have a 3 year old, so that makes it much more important to me.
–THIS IS ABOUT ALOHA–
I told Brian that I wanted pH between 7.4 — 7.6. I told him I fired my last guys because they wouldn’t add chemical when it got to 7.8 and above. He nodded and completely agreed that that was unacceptable.
All great so far! So I hired them.
1^st week I had already had the chemicals balanced — no real need to do anything except clean. All good.
2^nd week. Heart sinks. pH, 7.8, nothing added. I’m on Thursday, it happened that I was having folks out the next day. I called Brian, nada, emailed, nada. It turns out he was on vacation, no biggie, but here I go again… worrying about the damn chemicals.
So after the 2^nd week, I let Aloha go. I’m probably a headache to deal with anyway (I reluctantly learned way too much about pool chemistry), but I’m just going to have to do it myself. I was already going down the same path with Aloha on week 2, and that just didn’t feel right to me.
Nice guys, though.

Look forward to using this pool company for all of our future pool needs! Brian & Micheal came out to diagnose our spa, which was not working. We all believed it was the actuator. They came prepared with the part, just in case. But that wasn’t the problem; it was just that a switch wasn’t flipped! They didn’t charge me for coming out, which was awesome! They could of easily just replaced the actuator & charged me but they displayed honesty & that’s what I want in a pool company!

The owner of Aloha, Brian answered the phone on a Wednesday and came out that Friday to assess the yellow/​greenish pond like situation. He was friendly, professional AND knowledgeable!!! (Somehow the latter has been an issue with the last couple of home service companies I have worked with this summer, so this was an absolute relief!)
He taught me how to vacuum the pool, turn on the lights, rid the pool of algae, fill the pool without the hose, AND he found the main reason my pool looked like a pond — The DE filters had MULTIPLE holes! He then informed me he didn’t have what he needed so he left and came back the following Tuesday to replace the filters, at a very reasonable price. In no time at all my pool was clean and blue again! HALLELUJAH !!
Brian, thank you for being a person of integrity and not taking advantage of someone who knew nothing about your speciality. You are kind for sharing some of your valuable knowledge with me and a pleasure to work with. We look forward to working with you in the future.

I definitely recommend these guys to anyone looking for a pool service. The owner Brian is extremely knowledgeable, courteous, and even cut into his free time to come to my house and answer all my questions when we first moved here last summer. I’m very happy with the way my pool looks and his prices are great. It seems like there’s hundreds of pool companies where I live, but I choose Aloha.

These guys are great!!! They take care of you and have great prices. AND they were more than willing to work with my hectic schedule. The pool has never been cleaner and the filter repairs were cheap.

I refuse to use anyone but this company. They clean my pool and my parents spa on a regular basis. They are always very nice and willing to answer any questions you have about operating your pool pump to treating your pool. They are all very knowledgeable. Brian, the new owner, personally came to my house on a Friday to shock and clean my pool for me since I was having a party the next day. Couldn’t ask for a better person or better costumer service. This is a must use company. Trust me– call them today.