Texans #1 Rodent Removal

BEWARE! Nice guy when you haven’t paid him, hand over the check and it’s over.
First, I’m totally clueless about rodent pest control so I think this guy knew that and ripped me off. We have a small rat issue. This guy, Kenneth, comes over and gives me a story about how he uses a poison that makes the rat want to eat grass so all the rats would die outside. I totally fell for it.
He did his work and comes back 3 times to check to make sure the rats were eating the poison and when he felt the rats were gone, he then said he sealed all the entry points. Charged us $ 1100.00 for this work. Guess what, 3 weeks later, rats are back. We give him a call and he’s happy to come and check on it and he puts more poison out. We schedule another appointment for him to check on the new poison. We get a call that day and he says something came up he has to reschedule. Alright, no problem, we reschedule.
Today is the day he’s supposed to come, at 3:00 PM. He calls me at 1:00 and says can he come now. I say, I’m at home, but my husband cannot leave work until 2:30 pm so if he could just keep his appointment, that would be good. He says no problem. He shows up at my house at 2:20 PM. I said, my husband is not home yet, can you wait? He says sure. I check outside around 2:45 and he’s still there. My husband gets home at 2:58 PM and he’s not there.
This is where it gets UGLY. I call him and ask if he’s coming back. He says no, he’s not, he’s got other appointments to get to. I’m thinking to myself: We are your 3:00 appointment, and it’s 3:00, he should be at my house. He said he’s willing to reschedule. I then reply with the comment, what’s the point of making appointments when you can’t keep them. He then goes COMPLETELY NUTS and goes off on me! I tried to get him to explain to me how I was giving him attitude and he responds with YOU JUST ARE YOU JUST ARE. He goes on and on about there should be leeway, etc. I am a very reasonable person. I understand there is leeway, but he was already in front of our house at the time of set appointment. Why would he leave? He didn’t even tell me he was leaving! I mean, I’m the customer, shouldn’t I be the one upset that he doesn’t keep his appointments? Not to mention, I still have rats! Anyway, he hangs up on me and I’ve decided not to call him back even though I have a 1 year warranty. I don’t like dealing with people who can’t keep their word. I should have never contacted him in the first place. Now I must say that he was WILLING to make another appointment, but I am not willing to let someone like that back into our home.