David’s Bridal

I purchased my wedding gown here and the woman who originally helped me was extremely nice and helpful. The extremely nice and helpfulness began and ended with her. Every other experience was just not met with friendliness or professionalism.
Now as it turns out, I will not actually be getting married and I called to cancel my alterations appointment. Out of curiosity, i asked what do people usually do in this situation (because OBVIOUSLY i have never been in it before)? I understood they weren’t going to take the dress back, but just from a woman-​to-​woman standpoint, do you have any recommendations? I was asked to hold for the manager who refused to get on the phone with me because, «ALL SALES ARE FINAL!!» She was so worried about throwing that in my face (A fact I was well aware of, and i wasn’t even trying to pose that question) that she missed the entire point and further made me feel like complete garbage at a time in my life where I am already in pieces. Have some compassion and human decency. It could go very far for a business — especially a business that is already not receiving great reviews based on customer service alone.

My first post engagement experience. I entered to check the store out and I was welcomed with a rude «we only work by appointment». Store was empty by the way. Instead of trying to make my first visit a nice one and hook me up with an appointment later. She seemed to try to get rid of me. Won’t come back ever.

I wish I could give it less than a star. I took two of my Black students there to search for prom dresses and my students were met with blatant racism. We were so uncomfortable that we left. I wrote a letter to corporate and I will never step in another David’s Bridal again.

Completely overwhelmed with wedding planning, I couldn’t even begin to think about what I wanted for my dress. After going to an upscale, super expensive and super rude bridal shop, I went to David’s. And it was the difference between night and day. Catherine immediately made me feel at ease. She assured me that we would have fun and we did! I tried on a ton of dresses, happy that so much of what I bookmarked was in stock! Catherine was attentive, patient and genuinely seemed to care about finding «the dress» for me. And we did! We found the most amazing dress and that I am so in love with! Catherine also assured me of the flexibility of sizing and exchange (since we are over a year out and I plan on losing weight) and that put me at ease and made it easy for me to decide. And my dress came in right away! David’s has been such a good experience so far and I would definitely recommend them. Make sure you ask for Catherine!

What a nightmare! I originally went to the Totowa location and was treated very rudely so I decided to try this location instead. It was a mistake to go to David’s Bridal all together. I had made an appointment to try on bridal gowns. When I got there, they handed me a book and told me to pick a couple dresses so I chose 4 that I liked. I waited awhile and was told that even with an appointment you still have to wait quite awhile because they over-​book. The woman helping me went to get the dresses for at least a half hour. Once I got to the dressing room, the lady helping me was paged to the front. She left me for at least 15 minutes. When she came back she apologized and stated that she has to help another bride at the same time as me because everyone else was too busy. She left to go pick the other brides dresses off the rack. I waited another 20 minutes. Finally she came back and put my first dress on and quickly ran to the other bride to help her. I was literally in the store for hours and only got to try on 4 dresses and at the end she asked which one I will buy. I asked if I can look at some in person rather than in a book and she said absolutely not because they don’t want the public touching their dresses. How does that make sense? People try on dresses there everyday but they aren’t allowed to touch them on the rack while they are in plastic. She then stated that I was over my appointment time and I either needed to choose a dress now or make an appointment for a different day to do this process all over again.
Do yourself a favor and stay away from David’s bridal all together. They don’t make you feel special. They make you rush to choose a dress and don’t even help. Why make an appointment if they are going to help multiple people at once and rush you to make a decision just to get you out of the store?

Tomyka helped me purchase the correct bridesmaid dress for the wedding I’m in. She was very helpful and friendly, in fact all the staff but one blonde haired lady with glasses were very friendly. I was approached very gruffly by this woman when I entered and she very rudely interrupted me when I was speaking.
But like I said Tomyka and the rest of the staff were WONDERFUL!

As I came into the store today to pick up a pair of shoes for my mother in law there was three females behind the desk one was working with another customer. I literally thought that I was invisible because no one was offering to help me as a customer. I started to have my phone conversation a little louder so that they could hear me since they possibly could not see me. The staff member who was working with the previous customer in a very rude way asked how could she help me? I told her I was there to pick up a order. She once again very rudely said go to the podium I walked past and someone would help me. As I explain to her there was nobody at the podium when I came in that’s why I came to this desk as she rolled her eyes. so I am putting it on Unilocal that this David bridal with the exception of a few staff members is about the rudest David’s Bridal that I ever went to and this is my last time ever spending a dollar of mine or sending anyone else associated with my wedding to this particular location. Your location can take a lesson from Aaron which is a 18 year old sales associate in the east Brunswick NJ location. She can teach some of your associates how to treat and speak to customers who are spending their money in which it allows David’s bridal to pay it’s staff.

I have been to this location several times in the past few years for weddings. My previous experiences were always somewhat mediocre. I even thought to myself when my day came to look for a wedding gown I wouldn’t go there. Well my wedding was last week and after scouring through 6 other stores the weekend before my wedding I ended up at David’s Bridal in Springfield. I was a walk in and to be honest was not expecting any sort of special treatment. When I arrived they did tell me if I wanted to try on wedding gowns I would need and appointment to work with a consultant. I agreed and as I scanned the non bridal section for a simple dress they informed me that they had a cancellation and could place me with a consultant earlier than expected. I immediately let the consultant know that I had serious price limitations (200 or less) and needed to find a dress that day (7 months pregnant and wedding was in 1 week). The consultant immediately brought me several options under my budget and treated myself and my mother very nicely. The dress that I ended up with exceeded my expectations and really helped make my quick courthouse wedding feel more like the special event that I wanted.
Thank you to the staff over at David’s Bridal for helping me find the perfect dress!

The worst David’s bridal in the tri-​state area!!!
There was only one person who were nice to us (I was with my sister and aunt)
I actually wanted to purchase more but changed my mind.
Do yourself a favor. Go elsewhere.

The people who work here have horrible people skills. Brought my mom here to look for a formal dress, but if you aren’t there for a bridesmaid gown or wedding dress the staff could care less about you. Oh, but the only time the staff realizes you exist is if you cross over onto the bridal side. By the way that the person at the front desk lets rudely tells you that you’re not allowed on that side, you’d thing that there’s some secret treasure they’re guarding over there. Tell me politely and I wouldn’t have had a problem.

A few Fridays ago I went in to Davids Bridal in Springfield, NJ. I am in a Bridal party and the dress was picked out already. So I was just coming in to order the dress. So about 8pm both myself and the bride walked in. I was greeting with do you have appointment? I’ve shopped here before and never needed on. So I did not think to make one. Since want I need to do seemed very simple. I said no. I just need to order this dress for the wedding. She told me I wouldn’t be able to do that since I didn’t have appointment. Also as a side note. No one was in the store! There wasn’t a line of ladies just one other small group. So I asked if I could maybe just see the dress so I can see the fabric. After going back and forth a little she let me just look at the dress. I was told I wouldn’t be able to try it on. So we left without ordering this dress. So later that night I decided to just go ahead and make this appointment so I would be able to try it on. So I come in at my appointment time 130 pm. Parking lot is packed! So I walk in to do you have appointment. Yes I do. So she told me to sit right here and someone will be with me soon. I wait and wait. I am paired with the same girl from the night before and she also has a bride. So she comes to me. I tell her I just want to try this dress on and order it. She gets me the dress puts me in a dressing room and leaves… I try on the dress in to sizes it fits get let me order this and leave. I go out of the dressing room. She is nowhere to be found. I walk to the front of the store and I finally spot here her. Shes with the bride… so I wait and wait and wait. I am now over my hour appointment spot. So I end up putting my dress back on the rack and go home and order the dress online. So if the day before on Friday when I went in to just order this dress and she would of just taken the order then I wouldn’t be writing his review. I wrote a PM on facebook about my experience and I was asked for my contact info I was never contacted. I called Davids Bridal when I got the dress because it had a run in the fabric. It was taken care of very fast. The women who helped me on the phone told me the district manager will contact me about my store experience within 24 to 48 hours. Guess what she didn’t. I am so over this Davids Bridal I would never recommend this chain store. Instead stick with those locally owned Bridal boutiques! I’ve had much better experience with them. They will go out of there way for you.

This place is utterly ridiculous. Four bridesmaids’ dresses and two of them were not measured correctly, so the dresses couldn’t zip! $ 125 for alterations is more than the dress itself! The ‘professionals’ who work there do not take any responsibility by saying the warehouse is separate from the store and we can’t give you a discount on the alterations because they are separate from us too (even though they are right in the store) unbelievable. The wedding is in a month. I would not advise my worst enemy to shop here. RUN! Run far away from this place.
Unfortunately, calling Pat is not going to get the dress (it’s the bridesmaid’s third dress because of the repeated inability for the staff to measure her correctly) in any quicker than a week before the wedding (wedding is Sept 5… dress is scheduled in August 26), nor will it make the dress fit correctly, or assuage all the stress of dealing with David’s Bridal in the first place.

Although my wedding is scheduled over a year in advance, I wanted to try on some gowns to see what fit I would look the least horrible in. I’m not from the area, but considering that I had to be in the neighborhood and had a huge gap of free time in my day, I thought, «What the heck — let’s do this!» (with my saddest game face on).
I was promptly and courteously greeted by a man at the reception desk who found me a same day appointment. I had to stroll around town (coughshopcough) for a few hours but grateful that they were able to schedule me in so quickly. I liked that the client information sheets were not overwhelmingly tedious or intrusive.
Within minutes of arriving for my appointment I was greeted by a sweet rep named Vivian. She gently asked if I brought any pictures and allowed me to browse through the entire selection they had. I liked that she was so open to my style and made me feel good about choosing several different dresses immediately. Once in the changing room, she turned into an angel of fitting and got me in and out of the dresses with so much finesse. She even pulled out a fit I thought I would never wear or look good in — and BAM, it was the most flattering one I tried on! Despite that it was my first time trying on dresses and didn’t find «the one», I had so much fun and felt so comfortable there with Vivian’s help and guidance.
I would highly recommend any bride to stop in here for a stress-​free fitting and to seek out Vivian to assist you.

I didn’t end up buying my dress here but I had a really great experience trying on dresses. My stylist «Omie» (I’m probably spelling her name wrong) was such a great help and she picked dresses that would look good for my figure and was so sweet throughout the entire process. The store just didn’t have the dress that I wanted to try on. They did help with all of my 11 bridesmaids’ dresses though. Their accesorries are kind of overpriced however; I found very similar ones on Amazon for much cheaper. Overall though the customer service is great!

Just came with my BFF to get her dress and our bridesmaids dresses — you just ask for Catherine and she will take the best care of you ever!!! Customer service was exceptional and we had a great experience trying dresses on — way better than expected!

I loved the experience I had here today, I had to come to Unilocal to write a review. The people that helped me pick a veil and headpiece were Monica and Sky. They listened to what style i wanted and helped me without being pushy. I was in and out in less than an hr (i hate wasting time in a store) I’m really picky so I knew if i didn’t like what I saw, I would just try elsewhere, but they listened to what I wanted and took care of me! Good luck to all the brides searching for their bridal wear!

One of the worst phone customer service experiences I have ever had. I called to see if they had a dress in store. I was transferred 3 times (within the same store), and every person I talked to was rude, unhelpful and simply did not have proper phone etiquette. In what should be a positive experience for an excited bride-​to-​be, I was disappointed by their poor and impolite service. I would not recommend this David’s Bridal if you are looking for a pleasant shopping experience.

This is my second visit to David’s bridal. I went to the one on 25^th in manhattan in the first time, which was awful. It made me feel like I am never going to find «the one». But I was in a rush to get a dress so I schedule a meeting again, but definitely changing the location. So I came to this one. I am glad I didn’t read the review before I go, other wise it will probably scare me.
The total experience is very nice. Cheyenne Davis was my consultant, she is very very helpful, especially comparing to the one in my first visit. She is nice and warm, and she helped me find «the one»! I am extremely excited and happy about it. So I ringed the bell. Another consultant, Tanani, she was not my consultant, but she gave me a lot of help too, which made my experience really enjoyable. I wasn’t pushed at anything, and the store wasn’t crowded. So definitely a five star.

The saleswoman was quite rude told me my final dress was too small, instructed me to order a size bigger & didn’t notice the defect on my dress that I was clearly pointing out.
Not the best experience for a bride.

I came to David’s to look at wedding gowns on a Wednesday morning with an early appointment. The store was not crowded at all and my mother & I felt very welcome. Carla worked with us and she was absolutely wonderful. She brought me many dresses to try and helped put me at ease– I am not one of those girls who has always dreamed about getting married/​finding the right dress so it was a bit stressful for me. I was not incredibly impressed with the selection at David’s. However, Carla did find an absolutely beautiful dress that I liked very much and was so accommodating & helpful. She was fine with letting my mother take a million pictures of me from different angles and found a very cute veil that went with the dress.
Since this was the first dress shop I visited I wanted to visit a few more before making my final decision. I ended up finding the dress of my dreams elsewhere but I wanted to leave a review because of the wonderful experience I had with Carla and at David’s Bridal in general. When we cancelled our second appointment with Carla they were so courteous and left very kind messages for both me and my mother. Carla personally called me to congratulate me on finding the perfect dress and I was so pleased with our experience. She was very sweet! Thank you again– great store.