Edible Arrangements

Need to work on customer service. I called to ask if I could order a custom fruit salad and was told no. When I mentioned that I was going to call corporate because every other EA I’ve been to customizes fruit salads, they went and asked their manager who confirmed that they do in fact customize the salads. Great. I get the salads (2) which were $ 5 a piece for about 10 pieces of fruit. Absolutely ridiculous and I will not return.

I stop by today to pick up a last minute gift, they advertise on their site that they have some ready to go. They advertise on their door that they have fruit ready to go. Nothing… When I ask all they can say is «sorry» what is that? No solution, totally unacceptable. Lost a customer you never had

A couple of days ago My husband ordered chocolate covered strawberries in a heart shape box for me for our wedding anniversary online. Only to find out there weren’t any heart shape boxes available when he came to pick up the order! Why wasn’t my husband notified about that prior to ordering or picking
up the order? To make matters worst the strawberries looked awful. The strawberries didn’t even look close to what you advertise on your website either! They were in all kinds of sizes from Regular to mini sizes! The strawberries leaves were starting to turn brown the chocolate coating was uneven and not even a lot of it. This was our second time ordering and I was dissepointed with the chocolate covered berries.

The customer service reviews couldn’t be more accurate. I just spoke with Tiffany and she might be the rudest store representative I’ve ever encountered. Wouldn’t let me finishes my sentences, was huffing and puffing the entire conversation and the proceeded to hang up on me. Really, Edible Arrangements? Is this the type of behavior you allow?

Delivery sucks. I placed this order a week ago and let them know it’s a business. I go to check status of my delivery at 3:30 pm and they are just making the order!!! Most people leave around 3 – 3:30 so guess what? They won’t receive my order.
I will NEVER again order from edible arrangements. This is ²⁄₂ that they didn’t deliver at a decent hour. As a matter of fact the first order I placed was delivered 2 days after the original delivery date. What did I get? A“I’m sorry we’ll throw in a free item”. Forget the fact that you ruined a birthday because you don’t care about your customers needs.

Agree with the bad customer service reviews! I received an arrangement as a gift and they first delivered when I was out of town… I called to reschedule when I was going to be back and they came before I was back even though I gave them the exact time. Then, the third go around for this same delivery was supposed to be a window between 11 – 1 (the time I normally go to church, so I arranged to go earlier)… two hours after the window, there was no delivery. I will NEVER order anything from this location. It’s so inconvenient and they don’t care.

This place deserves zero stars but unfortunately not that’s not an option. customer service is non existent and the two girls that worked at the front were by far the rudest people I’ve ever encountered. After leaving the store I checked to see if I got my card back and realized I hadn’t so I called the store back and asked if it was there. She quickly responded NO I then asked are you positive as I was sure I didn’t have it with me. The girl flips out and says are you asking me if I’m positive? Yes I’m positive I handed it to you in your hand! Meanwhile I’m on the other line shocked that I was being spoken to that way by a «professional» business. I even called customer service and was told some manager would give me a call back which never happened.

My sister got a graduation present for me from here and it was awesome, she ordered the graduation celebration dipped strawberries. The vase contained the fruits that were displayed in a delicious, artsy manner I hadn’t seen before. We enjoyed the yummy fruits and I got to keep the little pretty vase with a decorative ribbon.

DO NOT ORDER ANYTHING FROM THIS EDIBLE ARRANGEMENTS! They have the worst service and they can’t even put in your order correctly. I was dealing with Tony and he messed up my order 3 times whilst I was there I had to talk to him as if I was talking to my 2 year old nephew! Idk if he didn’t understand me or if he was just ready for me to get out if his face but whatever it was it was terrible. I called the next day to make sure everything was all good and ready and of course when I called it wasn’t what it was supposed to be! Then my friend that I had it delivered to sent me a picture of her arrangement and it was THE WRONG THING! I was so pissed that I payed so much for some bs! I called the office furious and ask for a refund! Long story short I will highly suggest another Edible Arrangements location or maybe just Tony!

I ordered and picked up an arrangement for a co-​worker from this location. I called before I placed the order just to get an idea how much time do they need to put together an arrangement. I was told that they need about an hour and a half to put an arrangement together. The person that I spoke with directed me to place an order online selecting this store as the pick-​up location. I wanted to pay for the arrangement using cash instead of credit card, but the website was asking for my personal information that I did no feel comfortable sharing. I called the store back and placed an order through the phone instead.
I arranged to pick up at 1:30pm, but I was finishing up my errands faster than I expected. I showed up at the store around 1:00 and I was expecting to wait, but my arrangement was ready. The arrangement was beautifully arranged and it was bigger than it looks on the Internet. The staff that was assisting me was very nice.