Macy’s Furniture Gallery

Had a great experience at Macy’s with three different sales people. Jasmine, in the furniture department, was patient and helpful. Jackie, in the rug department, went beyond to find me the exact right rug. And, Naresh, in the mattress department, found me the right mattress and box spring. I’ve had three different deliveries from Macys’s and each was courteous, fast, tidy and on time. All in all, I can not recommend them highly enough.

My first mistake was ordering furniture (an entire sectional) online from Macy’s website and not from Macy’s furniture on RT 22 in Springfield.
My second mistake was dealing with Macy’s phone customer service! (First 2 attempts put me in a call center in the Phillippines, my last 3 put me in Cincinnati where i was continuosly disconnected)
It was at that point i decided to take a ride to Macy’s furniture on Route 22 in Springfield. Not only were John & Wendy incredibly nice and helpful, they managed to fix the entire cluster f (you know what)
I cannot recommend these 2 enough. Very personable, helpful and knowledgeable. I cannot wait until we get new bedroom furniture because i know where i am going. So impressed with their customer service that i invited them for my Super Bowl party.
And not only were they terrific, the choices of furniture in the store is terrific… and we went everywhere.
Thank you guys!!!

Had an amazing experience from Macy’s — their delivery was quick and flawless — they even cleaned up after themselves, covered their shoes, rolled out a carpet so my floors would stay clean.
My TV stand came damaged and they were able to deliver a new one to me within 4 days!
Great prices as well — got a huge, beautiful sectional for under $ 2k!

My boyfriend and I just purchased a couch here and had a great experience. I forget the sales person’s name but he was so helpful! We came in on a whim on a Friday evening and found a couch we loved, but wanted to look at other stores. He was not pushy at all. We came back a day later and the same gentleman was able to get us set up. He told us it was in stock, and 4 days later we have the couch! Price was better than most other stores we went to for the small sectional that was purchased. Would recommend.

I’ll leave a quick review… recenlty went here and was shopping around for a bed frame, decent selection, decent prices. The only complaint was that the bed frames we wanted were not in stock and would take approximatley two months for delievery (that wasn’t even confirmed)… But our sales rep Hugh, was really nice, very personable, AND NOT PUSHY IN ANYWAY he was looking out four our best interest… I enjoyed working with him and wish the delivery would have been quicker, we would have walked out with a bed…

I loathe sales folks because of stereotypical strong arm sales tactics. Over the years there have been a few pleasant furniture sales experiences, however today at this Macys was not one of them. We went to buy a bed for our guest room. Obviously we weren’t looking for a top of the line bed as it would be used infrequently.
We told the sales guy what we wanted and approximately what we wanted to spend. We found a bed that was more than we wanted, but that was fine, we want our guests to be comfortable. We get to the register and the salesman has tacked on, or failed to mention, additional charges. For example, he asked if we needed a split box spring or one piece. We said split. When we got to the register, that decision had cost us $ 150. There were several other similar upcharges. We decided we didn’t like his sales tactics and we would see what Sleepys ½ a mile a way had to offer. At Sleepys, we saved $ 200 for a similar mattress and didn’t not have a creep as our salesman.

The worst experience buying furniture of my life by far. First, the sales rep talked me into opening a Macy’s card to get $ 100 off. never happened. Second, just received the bill and I also noticed that the rep added their furniture protection policy without my authorization. when I called her to inquire what the $ 276 charge was, her response was” I thought it would be good for you”. Third, the sales rep insisted that the couch would be delivered within 2 weeks. turns out that the couch wasn’t in stock and it will be at least 6 – 8 weeks till it arrives. Their sales reps work on only commission, so you have to be very careful when shopping here. They will apparently lie and deceive just to get a sale and then give you a runaround.

Was on my way to another store to buy a rug for my apartment and stumbled upon a sign that advertised, «Macy’s 75% off Clearance Sale on Rugs». Ummm… I didn’t have to think twice about that.
I pulled right into their parking lot, and walked into their furniture «gallery». They have nice furniture and rugs and the staff is friendly. I walked over to the rug department and was greeted by Debbie. She took her time to show me their vast inventory of rugs. She has rugs at all price points but most of their rugs (which are hand made, good quality rugs) are on the higher end of the price scale. But they are definitely worth it if you can afford it.
I initially was going to buy one rug but ended up buying two. I couldn’t resist. I am very pleased with my purchase and I am also very happy to have gotten them at such great prices. Much better quality than what I would have gotten at the other store.