MyEyeDr.

Very bad customer service they wouldn’t replace one of my contact lenses that I bought with a year-​long because one was ripped

I don’t know why I’ve been sucked into going to this place for several years now. I think it’s the easy accessibilty and the fashionable frames but I know from personal experience that since Dr. Johnston who originally owned this place sold it to the My Eye Dr. franchise, service has gone down several notches. There’s no consistency in the professionalism of the employees, it depends on who is on and whether they’re having a bad day or not and that includes the current optometrist. Last summer when my daughter and I went for our yearly check-​up, Dr. Lee seemed rushed, didn’t even bother to explain anything just told us to go get our new pair of glasses. For both of us, when everything’s done the out of pocket was about $ 1000 even with insurance. I’m guilty, I accepted it year after year because I liked their «frames».
Six month after my last eye exam, called them for an appt. due to having an sudden abnormality with the clarity of my vision. I went in and the receptionist who said her name was «Alex» hurriedly led me the exam room and without even acknowledging me or my problem told me she needs to do an exam. She is rude in her manner, kept telling me «sit, sit» and talking to me like I was a distraction or an annoyance in her otherwise easy desk job. I asked her «why do I need the extra test since I just had it 6 months ago» she then hurriedly walked out and closed the curtain behind her with me inside the small exam room. Her treatment of a client is one of the worst I’ve seen in this place so far. She probably did not expect me to question anything, just do what she is telling me to do that she got rattled. In my opinion she needs more training in customer service or multitasking if she wants to stay in the business where she’s expected to keep clients and sell too.
Dr. Lee examined me and I’m pleased because her attitude is way different than 6 months ago, she seem nicer and took time to explain that my astigmatism and myopia has not changed much. But she did not address my problem, my eyes are still bothering me and I pressed on telling her something is not right, like there’s a film covering them. Then she took a closer look, lifted my upper lids pressed them and stated that my oil glands are clogged. Voila, that was my diagnosis ! I felt relieved, but to think I won’t need a new pair of glasses since I just got 2 pairs 6 months ago, she still led me to the glass area to be tended by the nicer employees; the ones who sells the products. I was so happy I got my problem diagnosed that I agreed to sit there. Luckily I remembered I just got the frames/​glasses recently so I agreed to just get glasses but later decided to cancel the order since I believed my current vision problem was caused by clogged ducts only.
This just tells you how eager they were to sell, had I not advocated for myself; I would have forked more «out of pocket» money for something I don’t need. The quality of service does not even justify it. I sometimes feel like it does not matter whether you have insurance or not because it’s still outrageously priced. The score I gave for the most part reflected the POOR SERVICE I received and would probably just swallow the high prices bitterly since I agree they’re in the business and needs to get profits. This time I felt like I was in a fast food chain and the receptionist acted and treated me like she’s in one and she’s RUDE !

Service was good but selection wasn’t great. Doctor ran on time and they accept insurance.

I met with Dr. Lee who was super friendly, knowledgeable and professional. Her recommendations were great and she patiently explained her reasons for each. She asked lots of questions and made sure the rx for contact lenses was best for me and when I tried them on checked my comfort and we had to changed out one of the lenses because turns out I needed a different rx for contacts then for glasses. Then I went to the sales desks and quickly picked out my glasses since I already knew I wanted something colorful, plastic, and in my price range. My consultant was new I think and it took literally 40 minutes to give me a quote. The quote included hidden fees and insurance I never asked for!!! He didn’t offer me a deal or tell me how we can work it out just that if I come back «we can work it out» I left so annoyed I wasted so much time for nothing. Apparently this is how myeyedr is run, if you’re not an easy transaction it’s a horrible experience.

Good service, but carefull. They will try to sell you all the extras. A 100 dollar pair of glasses can end up costing a lot more.

I went to their office last Saturday and the service and treatment I received was excellent. I did a walk-​in appointment and the staff and doctors took good care of me. I was in and out within an hour. The value of the eye exam, contact lenses and glasses was a good value. I will return.

Came here for glasses after getting additional vision insurance (thanks fed gov) because Kaiser vision insurance by itself is AWFUL. This place was supported by my additional vision plan and is five minutes from home so I decided to give it a try (sorry for the long review in advance).
I came in on a Saturday afternoon and it was pretty busy but I was immediately greeted by the front desk and gave them my insurance number and they filled out paperwork for me while I looked around. After about five minutes I was greeted by a male consultant who sat me down and asked me what I was looking for. I told him I wanted the tortoise/​cheetah print (don’t judge) medium sized rectangular style frames, and he went and pulled all the glasses he had available in that style. He came back with about 10 and the first pair he gave me was «the one» (yes I know I’m that girl).
The additional insurance plan (which I highly encourage any fed gov worker to purchase) helped a TON with getting my glasses. I usually go to BJ’s/Costco (because, again, Kaiser is worthless and expensive for no reason) and spent about $ 200 – 300 on glasses. I ended up getting these glasses for $ 114 (including all expenses)! I have awful vision with astigmatisms in both eyes so I need the strongest prescription and lenses– so this was definitely a great deal. I was also talking with the consultant and asking a million questions about pricing (I pay student loans-​meh) and he really worked with me and gave me honest opinions about the different «premium» services. Definitely wasn’t pushy at all with those.- thanks for caring more about the customer’s needs than your commission.
The consultant filled out all of the forms and they texted me when the glasses were ready for pickup. They quoted me about a week but there was a fed holiday and a snowstorm that sent NoVA in a craze– but they called me and let me know this in advance which I appreciated. I got the text that they were ready at 5:30 and was able to go in at 6:00 to pick them up (they’re open late– so for everyone commuting from DC– yay).
I definitely recommend this place. Kaiser is awful and I was skeptical to come here after seeing some reviews but I had a great experience and will be back next year.

I’ve been here twice. I dr is very nice and informative. I note that people say the equipment you do the tests through was. To wiped down when they were there. I didn’t have that problem, everything was cleaned right away. Overall everything was fine. I don’t think the selection of frames is very good. They all look the same, and are the same ones every other discount eye glass store has. Several new shops at nearby, newly reopened Springfield Mall with more interesting selections. I’ve been wearing glasses for a while now, the price here, after insurance isn’t bad. That’s what flex spending dollars are for. My complaint with my most recent visit is that when I came to pick my glasses up the girl who works reception retrieved them for me and she just handed them to me and thanks see you later. She didn’t check to see if they were properly adjusted, if I could see, or the bifocal was right… Just dismissed me. Here, we’re done. Come back next year. I would have been happy to wait until someone who knew what was going on was available. They weren’t busy. So, better selection of frames, a wider variety, would be nicer used frames I bought on eBay. Either teach the receptionist what’s what or tell her to stay behind the desk. I’ve had a headache ever since I i started to wear these glasses. It only goes away when I leave them off for a while.

This is the first time in my life that I had to get an eye exam after years and I have to say they made it so easy at this store. It started from getting an appointment which was so easy and I like that they send you text alerts to remind you of your appointment. I went in and got the exam done and then Dr. Lee was young and very knowledgeable about the whole process. Arian was very helpful and always friendly to all the customers walking so I felt very comfortable at this store. Being in a customer service industry myself I have to say everyone in this location is very helpful. I now have my first pair of glasses in my lifetime and when it comes time to get another exam I will be sure to come back to this store. Great job everyone!

Ok… so I’m trying to figure out how to rate these guys. Setting up an appointment — 5 stars. filling out online paperwork (thanks 21^st century) — 5 stars. Eye exam — 5 stars. Eye Glasses Purchasing Process? negative a gagillion stars.
My god, anyone who said that buying eye glasses was about 4.5 times more stressful than buying a new car NAILED it. It was the ultimate wheeling and dealing process. I kept asking for numbers and they kept speaking in percentages. «How much are these glasses going to cost me?» «Well, you have 40% off with your deductible.» «Um ok… 40% off of what… a million dollars?» … little did I know, my sarcastic guesstimate wasn’t far off.
And here’s how they get you (and hold on, and I’ll tell you how to beat them). Your pupillary distance is NOT measured by you doctor (pupillary distance = the distance between your pupils), it’s measured by your sales person and the store is not required to give it to you. Why wouldn’t they give you that measurement, you ask? Well, it’s because to order your prescription glasses online, you’ll need that number.
Anyways, I find the cheapest pair with the cheapest lenses and it comes out to … drumroll… $ 260 bucks (yes — with insurance. Without insurance it was $ 1000+). Holy. Shit. I may not be able to see great, but I can see when I’m being hoodwinked. The well-​taught sales lady had that credit card run so fast it’d make your head spin. I spent the next hour agonizing about the travesty my wallet had just undergone.
Finally, I said enough with it, and called to cancel my order. Wow. Talk about the world’s most bitchy sales chick. I know they make commissions and I respect that, but when I asked her to cancel my order, she flipped her shit telling me I didn’t know what I was doing. I explained I’d found a place to get the exact same glasses for literally pennies on the dollar comparatively speaking.
And now I’m going to tell you. Only because of how horrid they treat people there when it comes to paying insane prices.
1. Go to any eye doctor and get your eye exam done (My Eye Dr. usually has a coupon running through those mailer coupon envelopes).
2. Make sure you GET YOUR WRITTEN PRESCRIPTION from the doctor. DO NOT let them sell you anything else. Tell them you’re going to come back later to purchase, but whatever you do, don’t sit in that chair with the sales lady.
3. Take that prescription and order at any online website — they’ll tell you how to take your pupillary distance measurement
4. Take all the money you saved and go buy dinner for a small country — because you just saved a butt load.

I really had a good experience here. The Dr was thorough. The young lady that checked my insurance and what the coverage is was great. Then the young lady that helped me pick out my frames… great too! No matter where you go getting glasses is expensive, it all comes down to the service you get to take the bite our of the costs. They took the time to figure out for me what was going to save me the most money and that i really appreciated!

I had a great experience at My Eye Dr. Everybody was very helpful especially Yessenia! She was very patient with me being indecisive and was a great help at picking out my new glasses. It was also the first time meeting with Dr. Ly, she was very thorough and extremely knowledgeable. All in all, I had a great experience.

I had a great experience, had a living social discount. I chose I prescription sunglasses which were incredible. Customer service with Bardia was wonderful. He was accommodating and patient while I was searching for the right sunglasses. I would really recommend this place. Also it wasn’t crowded.

Don’t go!
Yesterday, I visited for my eye exam for both eye glasses and contact lenses.
When I ask the front staff about co pay for the both exam, she said it will be $ 40 with insurance.
But, I was totally trapped by these people. It ended up $ 40 eye exam and $ 120 for contact lens fitting fee which I even couldn’t try their lenses because it ran out.
I argued that I paid $ 85 for both eye and contact with different doctor at Costco (without insurance). She parented to call.
She said they will do price match. This was the worst experience.
I ended up paid $ 40 for what doctor did today and left without prescription.
Because I can’t trust even their prescription. Absolutely no trust.
I shouldn’t pay that $ 40.I will report to the bureau of consumer.

I use MyEyeDr because my son-​in-​law worked in several of their stores as a GM and a salesperson but I think I’ll go someplace different next time.
I have to admit when I walked in the store this time I was shocked. There were no customers/​patients waiting and the staff was milling around. Springfield used to be a very busy store.
A tech took me back to a room that a previous poster described as «it didn’t look particularly clean» and I have to agree with her — it looked very dingy and like it had been awhile since it had been cleaned. The tech didn’t bother to wipe down the equipment before or after I used it. Hmmmmm, I find this DISGUSTING. I had a short wait to see the doctor; the exam was quick, the doctor gave me contacts to try on without giving me the opportunity to wash my hands before handling the contacts. In fact, I had to ask her where I could wash my hands first. Really? I dropped one of the contacts on the floor putting it in my eye so the doctor picked it up off the floor and offered it back to me to put in my eye. I THINK NOT!!! She looked dismayed when I wouldn’t take the lens to put in my eye.
I was uneasy when I got out of the exam room that I just wanted to go home to wash up but then I sat down at the counter to deal with the salesperson and the counter was FILTHY. I told the salesperson I would call this week to order contacts. I just wanted to get out of there because I felt dirty.
Morale seemed very low amongst the employees.
When I called to order my contacts today my first conversation was with Sarah who answered the phone and put me on hold; after being left on hold for almost 6 minutes she came back saying she left me on hold so long because her computer is running slow and that she needs to get another «authorization» before I could order contacts and she would have to call me back. Again, really? MyEyeDr refuses to give you your prescription which you just PAID THEM for but then they say you have to WAIT while they get an additional authorization to buy them. Aye! Aye! Aye!
Fifteen minutes later, a gentleman called me back to take my contact lens order over the phone. He didn’t identify himself or that he was employed by MyEyeDr — very unprofessional. I had to ask him his name and where he was calling from. The entire phone call took just over 3 minutes to order contacts.
The staff at MyEyeDr need to realize they are working in a medical facility and start treating the customers/​patients with the same level of cleanliness and professionalism that we all expect when going to a doctor’s office, lab or hospital. AND they need to clean all equipment in the presence of the patient for the patient’s comfort. Bacteria and disease are EVERYWHERE and it’s everyone’s responsibility to attempt to control it.
I’ve experienced better and I’ve experienced better at MYEYEDR. They’ve gone downhill over the years. Get it together people!

I just wanted to take the time to say how great this place was! I have been to a different myeyedr before and had a bad experience. I went to this one on a whim because I was on my last pair of contacts and my faith was again restored in the chain.
I saw Dr. Khanh, who was just so friendly and personable. She actually took the time to explain everything she was doing to me and talk about some of my concerns without making me feel rushed!
Sarah was the tech who helped me pick my glasses and I just really can’t say enough good things about her. She was so helpful in explaining my insurance benefits (first time I’d used my vision insurance) and getting me a great deal on both contacts and glasses. She was so great in helping me pick out the perfect pair of glasses and offered a really good opinion on the choices I had til I picked the right ones! She really knew her stuff and was just so sweet and accommodating. She even remembered me when I came back to pick everything up the following week.
When I went to pick up my things, there were two men who helped me who we’re great as well. I should’ve gotten their names but completely forgot. :{ so I’ll just say whoever was on staff around 5pm on ¹²⁄₂₃ was on point. I will certainly return next year!

I just visited My Eye Dr. last night for the first time and I may re-​consider and rate them higher, but at this point I am underwhelmed.
The initial screening room (puff test, etc) was small and didn’t look particularly clean. The associate did not wipe down the machine where you put your chin/​forehead and it all seemed kind of grimy.
The exam with the doctor seemed better and she did wipe everything down in front of me (thank goodness!).
Then it was time to select eyeglasses, and I guess I am very naïve! I didn’t realize that buying glasses was a similar transaction to buying a used car! I was wheeled & dealed and I felt sick at the end of it! I was chided for not deciding and instead asking for my prescription. When I started to look at online purchasing possibilities I realized that I needed additional information that I was not provided with my prescription.
Part of the bad taste in my mouth is about this business, part is about realizing that buying glasses is not a noble transaction.

I have often felt that i paid too much for eyewear, so I thought I would branch out and visit one of these chain eye places hoping that by being a mass producer of eye wear, I could get better pricing. I’ve always selected designer frames and was very shocked at the pricing at MyEyeDoctor. In the 15 years of going to a private doctor I have NEVER paid that kind of money for a single pair of glasses and this was WITH insurance!
Overall, the staff was informative and the physician was helpful with my questions during the examination.
If offered, the «retina-​x-​ray» it is a waste of money. The results can be beneficial to have on file and to forward to your medical doctor if you have concerns about diabetes or high blood pressure. Its basically a more intricate view of the eye for validation or proof of these health issues. But meaningless to the regular eye patient. Outside of that, its another way for the office to collect additional fees during your examination.
After the examination, they hurry you over to the frame selection process. The sales person I was provided was named Babari, who was either new or wanted to make commission but having very little understanding of customer relations. He could benefit from more training. It reminded me of the old ways you use to buy a car, I’d say «Oh, that’s too much», he’d go over to some strange guy sitting in the corner to haggle and then come back, indicating a new but still unimpressive price. So after several attempts of trying to sell me frames, I realized this is not the type of established I’d trust to do it. It was all kind of sleazy.
I have the prescription, but to very honest, I don’t have much faith in it being right. After I told them that wasn’t purchasing my frames from them, I suspect they put anything down on that prescription. Which means, I’m left with having to make another eye appointment with my trusted Dr. Davidson AND still taking even more time away from work. Save time, go somewhere else, because you will not save money.

I had the best experience with My Eye Dr. in Springfield, VA! My son and I saw Dr. Ly for the first time. She was extremely knowledgable and thorough. Unlike other experiences I’ve had, I didn’t feel rushed and was able to ask and have all my questions answered.
The office staff was also top notch. Yessenia was nice enough to shave down my son’s new frames so that they fit better. I’ve visited other My Eye Doctor locations and this is by far the friendliest, most punctual and most helpful location. I am fan and will continue to return!!!

I saw a coupon for MyEyeDr on LivingSocial, and decided to get my next pair of glasses there. After calling a few stores to find a specific brand of glasses, we drove an hour to this store in Springfield. None of the stores had a good selection for this specific brand, and the overall price seems a bit expensive without any discounts, hence the non-​perfect score. BUT… read on!
In Springfield, we were assisted by Shannon O., the general manager, who was absolutely great. She gave us a nice discount for our inconvenience, adjusted my old pair of glasses very well, and was generally very knowledgeable. We had the glasses shipped to another closer location, which wasn’t very adept at adjusting and gave me headaches. When I went back to this particular Springfield location, however, Shannon adjusted my new glasses perfectly and reassured me that if they still gave me headaches, then she would exchange them for a new pair. On customer service alone, she gets 10 stars.
So… if you visit this MyEyeDr location, which is generally clean and friendly, ask for Shannon, who’s awesome. :)