Springfield Chrysler Dodge Jeep Ram

Ed Underwood is an awesome sales guy. He was up front about the whole process. No pressure to buy. The management team gave me a great deal. If you are in the market for a car go see what have to offer. I will be worth the trip.

I stopped in for an oil change for my new vehicle. They barely acknowledged me when I first came in. The website said just come in for an express oil change — no appointment necessary but when I got there they asked me if I had one. Considering that there was NO ONE in the waiting room, I found that request odd (mind you it’s 3:00 on a Friday). Anyway, they told me 45 minutes which is about what it turned out to be. Before I signed on the dotted line, I asked how much. They said $ 35 or $ 40. I was shocked at the price, but I assumed that was because I was a walk in. When I got the bill it was close to $ 50 dollars, but I paid more like $ 30 because of the «coupon» they gave me. Evidently the vehicle uses synthetic oil which they said costs more. I would have liked to have the cost on the authorization I signed as I feel that they essentially asked me to sign a blank check. This is what they do at the Honda dealership down the road. Proceed with caution.

Upon review of my paperwork with the bank, I have learned that my paperwork was forged and invalid. Very unethical — stay away!
Horrible experience. Leased a new Chrysler Town and Country 2 weeks ago here only because they are fairly local and had the very specific van I wanted in stock.
While I was able to get to the price i wanted, I found the process to be highly inefficient and disorganized. Additionally every one of the staff I worked with was unknowledgeable and unprofessional. I would never buy another car here.

Deceitful marketing campaign through a lottery ticket where you supposedly won $ 1,500 and you have to go to the dealer and collect the prize. That was such a big lie! We walked out with nothing. Because of this ill conceived marketing stunt, I will never buy or rent a Dodge, Chrysler or Jeep. And I will make sure none of my friends and family do either. Too bad, because the Chrysler 200 looked like a decent car.

Fantastc Buying Experience…
So we were looking for a Jeep Wrangler Unlimited, and I could not be happier with the purchase. The hardest part about getting a vehicle as popular as a Wrangler is finding the right Jeep for you and negotiating a price you can be happy with. The salesmen at Miller, Adrian Blake, and his manager David Solomon walked us through the process and helped us get to the «Win-​Win» result we were looking for.
As I learned through this process, you can go on the Jeep website to build your ideal vehicle; this is more of a guide than anything else. You will not likely find a vehicle with the exact configuration of what you desire, unless you are looking for something completely stripped down. Jeeps are made to be modified; this is one of their greatest strengths. Keep that in mind, because you can either settle for a vehicle that is less than you wanted, (and modify it later) or get something more than you could have ever dreamed of (and still modify it later). We choose to shoot for the moon, as settling in life is something I rarely do, as it does not typically make me happy in the long run. So we ended up buying the Willy’s version of the Unlimited, which is the four door, and which is the most awesome machine I have ever purchased. I could not have made a better selection. I am the envy of the neighborhood, I instantly earned the respect of my friends with Wranglers and the adventures my family will have in this vehicle will be something of legend.
So I went into the dealership knowing my budget, and knowing that I would likely go over budget, slightly, but I already had a loan approval from my bank, so I knew what I could do. It gave me leverage, I was not worried if I would be approved or not, I already knew what I had to work with. So they asked if they could sell me their loan if they could beat the interest rate. I said sure, I doubted that they would be able to, well, they did. Not by a lot, but by enough to get closer to the payment I wanted. «Win-​Win»
So here is another thing to think about when buying a vehicle. You can only get the price down so low. After that, it’s your credit score that keeps your interest rate down, which in turn keeps your payments low. The Credit Manager, when we were there, could not have been more helpful. I forgot her name, but she was a blonde woman, I think about 5 foot 8. I say this just to give credit where credit is due; I apologize for forgetting her name. Anyway, she sold us the extended warranty as well, which is a very smart purchase if you do the math. Sure it raised the monthly payment, but, if I were to wreck the transmission in year 4, the price of the warranty would still be less than the cost to replace this part. We bought an 8 year warranty. In the past we would buy aftermarket warranties. Again, when we did the math we realized that the aftermarket warranties, by independent warranty companies, were actually more money that Jeep’s warranty and had some loop holes. You need protection, especially on a Jeep because you are likely going to beat it harder than a standard vehicle.
The credit manager got us in an out quickly and efficiently and was nothing but professional with us. She thanked us for buying local as well (supporting a dealership in our zip code) and clued us in to the fact that the Willy’s version of the Jeep was not something that is normally discounted as it is rare and it has components on it that the Rubicon boasts. (Like the suspension, literally the most important part of the Rubicon.) At any rate, we knew we got a great deal, the people there were awesome and I am sending anyone looking for a Jeep or Dodge to Adrian Blake and David Solomon at Miller.
Side note, we immediately started modifying and we called Adrian for a part that we needed. He got me the part the next day. My wife went to pick it up, brought a couple of toys for «Toys for Tots», and brought two plates of Christmas Cookies. If you are looking for a Jeep, ask for Adrian, tell them you know Bob and Donna from Unilocal,we bought a Willy’s Jeep off of the floor. People talk about paying it forward, here is our chance, Adrian is a young guy, new to Miller’s, definitely will do whatever he can to get you to the vehicle that best suits you. Best experience ever and I get to cross an item off of the bucket list. I am a Jeep guy now.

I wish I could give this place zero stars. Sharif was my sales person and all he cared about was making the sale so he could make his end of month numbers. I stopped on the side of the road to look at a car and he came out and swept me in. Okay I went with it because if I found a good deal I would have been able to purchase. He provided me with zero information on the vehicle and was trying to sell me a vehicle that I didn’t want. The other one was «in the other lot and it might not have everything this one has I’m not sure what it has». How do you expect me to sign a contract and purchase a vehicle I haven’t even seen? He kept mentioning how he was spending so much time with us on this deal and I kept telling him from the beginning that I wasn’t ready to purchase and had to ask my family if it was the right decision. He flat out told me «well I’m grown, when I purchased my vehicle I didn’t need to ask for anyone’s approval». I find that extremely disrespectful. After that comment I knew for a fact I never wanted to do business with this place and I left. They have no respect for peoples culture and values.
If you’re looking for a jeep or dodge go to Videon on West Chester pike in Newtown Square. They are extremely helpful and will get you in the right vehicle. I now happily drive a brand new fully loaded jeep thanks to Bob and Tim at Videon.
Stay away from Miller.

BEWARE MILLER DODGE CHRYSLER JEEP! READ THIS!
This is my experience and opinion of a recent visit with Miller. I used to own a Jeep Wrangler 4-​door so I still get coupons for little routine things at Miller. I have a newer Toyota 4-​Runner and got a few coupons for a cheap inspection, oil change, and tire rotation so I called and brought it in after they gave me the OK.
Scope of work:
–Inspection/​emissions
–engine oil change
–tire rotation
–possible differential fluid change if needed
Service rep calls me with the following quotes:
–inspection/​emissions $ 85−100ish
–rear brakes $ 250 (Toyota parts) because my inspection would fail without them
–engine oil change $ 85?! Toyota charges me between $ 40 – 50 for synthetic.
–tire rotation $ 19 with coupon
–differential fluid change $ 500 WHAAAT?! Toyota does it for $ 200 AFTER TAX!
I told them no way. I’ll do the inspection with them since they did some work on that, and I’d come pick it up same day. They asked me to wait until morning. I arrived at 9−915AM and waited 1.5 hrs for them to put on my inspection & emissions stickers. Yes, I said inspection stickers. All of a sudden the inspection passed… even though I didn’t get the rear brakes done by them. Hmm, now why is that?
I get the bill and Hector, service rep, made an insulting remark to me questioning why I brought a non-​Chrysler car to that dealership. It was an oil change and an inspection, man, not major engine work. The Jiffy Lube across the street can do it. They wouldn’t ask why I took any car there because any mechanic can do those few things. Unprofessional remark.
I brought the car to a Toyota dealership same day where Toyota proved the rear brakes would not fail inspection, so LIES FROM MILLER to get brake work done. To further that, although small, the oil change sticker Miller put on my windshield read under 3,000 miles until my next supposed visit… why pick under 3,000 miles? To get you in sooner than you need to, I imagine. Crooks. This had to be done on purpose because the number they chose wasn’t even remotely close to 3,000 miles… it was like 2,251 miles or something odd like that. Jerks.
So by knowing what things cost and when to call bs, I SAVED MYSELF $ 600 TODAY by going to my Toyota dealership where I got everything I needed! After talking to others about this place today, Miller is apparently known to charge through the roof and it was hinted that they’re unethical. Clearly, they haven’t changed. NEVER AGAIN!

I regret not checking out Unilocal before stopping into this crappy dealership for a test drive! Stay away from this place!!! Staff is unprofessional. If your of color be prepared to confirm your occupation, credit score, and salary just for a test drive. Apparently the ease of getting a test drive at this place depends on how you look! Long story short, I never test drove the Jeep Wrangler, and will never be purchasing a vehicle from this place. Cant wait until their out of business!

I bought my new Chrysler 200 at Miller Dodge recently and I have to say the service was excellent. The salesman was friendly and knowledgeable and made the buying process a breeze. I saved about $ 3k compared to other local dealerships… Some of whom couldn’t even get my financing approved. Do yourself a favor and check them out!

I don’t expect much from car salesmen and Miller’s most certainly delivered! Nice but clearly untrained sales guy who could offer nothing but the ability to unlock a car door. Seriously, I knew more from reading Edmunds. I especially enjoyed the obligatory sleaze bag manager chat when I tried to leave. I enjoy being asked about my credit AFTER I said I didn’t care for the car. Unreal…
I left amazed and smelling like cigarette smoke. apparently every employee lights up the second they walk outside. How this place stays in business is a true mystery.

This place is the worst. Jim in ‘service’ dept needs to get lessons on how to serve his customers. I will NEVER do business with Miller Dodge again. NOthing but a problem. Do NOT purchase a car from MILLER DODGE. DO NOT bring your car in for service. Very rude & ignorant people in their service department.

Steer clear! These folks promised me the moon, stars, and sky, and delivered a burnt-​out strand of twinkle lights.
They agreed to many things, both financial and physical, and it was a chore to get them to act on many of them. They promised me a specific interest rate and monthly payment, then the paperwork had other information. They sold me one trim level of my car, then handed me the keys to a base model. They promised to pay the taxes and tags, but rolled them into my loan.
Even getting the car cleaned was a major hassle.
While I like my car, I would never, ever do business with this dealership again.

The service end of this business is need of a major tune-​up, perhaps an over-​haul. The owner of this dealership is out to lunch on a full-​time basis.
Won’t bore anyone with the nasty details but suffice it to say that they did not isolate and correct the problem with my vehicle without me (1) having to take my ’02 Jeep Grand Cherokee into them twice, and (2) presenting me with a SOW & quote when they decided that they had finally found a problem on my 2^nd visit — and they weren’t even sure that their fix would resolve the problem. They have a type of «give-​a-​sh%&» attitude and their pompous demeanor is remarkable — not too difficult to see why the American auto industry is so dysfunctional — these guys are the poster children for that.