Springfield Mitsubishi

My brakes got recalled after having the car 7 years and knowing there was a problem and therefore scares when I needed to brake suddenly. I wasn’t happy about having to take my car in or the fact I was put into danger for all those years. I called and was told that it would be about an hour and a half. When I got to the dealership the lady up front told me that it would be an hour and a half to two hours. After three hours, I finally got up to find out what was happening to my car and they told me that it was ready. BUT that my car did have the defective brakes and they had to order a part and I had to come back whenever headquartersl sent them. I went back a week later and spent another 1 – 1.5 hours there. On the survey I made it clear I was not happy. I was at the dealership 4.5 hours and with driving time it was 6 – 6.5 hours of my life without apology or compensation. It could have been taken care of in one trip but first they had to test it and then get the part from Mitsubishi. You’d think headquarters would send a bunch of these parts as to not burden the customer more. And you think the dealer would be as quick as possible but I was more unhappy with the headquarters that did not care I was I danger or put out for hours without compensation.
Here is the best part. Due to me survey, Angel from HR called me. I explained what I was not happy with and she argues with me. «Well sometimes another car takes longer than expected and that may be why you had to wait». She was arguing all my points for 5 minutes until I had to say «I did not call to complain. I just filled out the survey honestly and you called me». She finally stopped arguing. I know why it may have taken longer. I’m an educated adult. But I still am not going to give them a 10 for being considerate of my time. They took double what I was originally promised and I was forced to come back. They earned a low score.

To start I would like to say first and foremost I absolutely LOVE my 2014 mirage. I bought is March 8 2014. It was the first brand new car I’ve even owned. And to this day I love it like that day… I love my bank that my loan is through as well… And at the beginning Springfield Mitsubishi was amazing.
Then I had an issue, my clutch was going. My car was only 2 years under 60,000 miles. From the paperwork I signed back in 2014, I had a warranty. Here is where the fun begins.
According to my warranty I would have a tow service to Mitsubishi and a rental if they needed it over 3 days. Clutch was considered wear and tear. Okay. Fine. When my clutch blew, while I was driving it I called Mitsubishi. The service department gave me an 800 number for the ER tow. I asked about the rental I was told I don’t know. after arranging the tow, I asked the er tow service. Again was told I don’t know. After waiting 3 hours for my tow and told by now a service agent a sales agent and a manger I don’t know about a rental I set up my own and told the manager I would submit for reimbursement. I arrived to Mitsubishi and Angel helped me get to the rental place and even with my daughter. She is amazing. Moving on when leaving I was stopped by a sales agent saying over and over she can get me into a new car. I wanted to go home! 2 days later I was called and told my car would be 1700 to repair and take a week… Remember rental over 3 days… At this point I wanted to speak to a sales manager and see what would be my best interest… After playing games for a week of not returning calls I was told they could ONLY tell me if I went in… RIGHT. Upon going in the ran my credit, that had gone up over 100points from 2 years ago. I was then told it wasn’t in my best interest to get a new car because my monthly payment would DOUBLE… wait what? I was advised with my bank «there were some not good things»
More fun!!! This was on Wednesday. I was told my car would be completed by Friday. Latest Saturday… I called on Friday and was advised by Kate there were some issues no later than Tuesday night. Okay. So I am off Wednesdays so I planned to go. To be safe I called Tuesday morning and Kate informed me that not only was my car not done it was moved to another location to be worked on… Without my permission… I explained to Kate how ludicrous this was and I would be there 930a Wednesday to get my car and my registration and insurance was in my front seat for inspection… This was already confirmed I was reminding her… Later that night she called me and said it would be done.
Wednesday morning I called my bank concerned what «issues» the sales manager was referring to. My loan agent was HIGHLY confused. Over my 24 months only 2 payments were ever late and I was considering in GOOD standing. Due to the extravagant price of the Bill my loan agent offered to waive 2 months payments and lower 6 months payments after June. Also he mentioned NO ONE has called on about my loan besides me making a payment. NO ONE from Mitsubishi called to confirm my payments or standing … Doesn’t sound like something they would do for someone with «issues»…
Same day I left my house to head to Mitsubishi to get my car. Kate, once again called me, we tore your car apart can’t find registration and insurance. It was on my seat I told her. She said it’s not there and never was. Mind you the people who confirmed it was… Never Kate… So I arrived showed my proof and she made me wait AN HOUR to get my stickers with a screaming toddler… As my car was pulled up I opened my passenger door and made 2 managers and Angel come to the car. Angel Dave and joe all saw in clear sight… My registration and my insurance… So an hour of my life completely wasted…
As I said I love my car. But as for springfield Mitsubishi. Attitude. Unprofessional. And liars.
I am disheartened because 2 years ago I would recommend to anyone. Now I wouldn’t to my worst enemy. Deplorable service from Kate. She clearly never even opened my car door… Not to mention I STILL have a sensor light on my car. And yes I will be contacting corporate. I don’t want compensation other than what is owed to me. 368 $ for my rental. The incompetence can not be erased and my faith and trust in this company is gone.

I was prepared to give 4 stars… until after the sale. They got me approved… albeit higher payment than I wanted… and screwed me on trade. But, week later I inquired about the possibility of getting another vehicle. I had emailed the sales man and the finance mgr. It took them 10 days to respond with one saying he didn’t get email… and other saying I owed him 400! Lol, yea ok… only go here if desperate… they can probably get you approved… but you’ll get no service after the sale.

Immature and inexperience sales rep, different stories from multiple people. I spent FIVE LONG HOURS here extremely frustrated and exhausted with the lack of knowledge the employees have. They couldn’t even get right the year of the car they were selling me! I would NEVER EVER recommend this dealership to anyone!

Springfield Mitsubishi have a Good cars prices and a good costumer.service. I will recomended springfield Mitsubishi to my friends.

Waste of my time.
I found a car on line in their used car inventory. E mailed them of my interest, I received an immediate e mail back and a phone call as well. Once i spoke with the salesman, I set up an appointment the same day to look at the 2 cars i was interested in. The one car the sales man recommended over the other one, we both agreed over the phone that was the car i was more interested in seeing. Appointment set… I get their on time and… THE CAR I WANTED… NOT THERE! Of course the one he talked me out of was there (higher miles, older model, same price) What a waste, the sales man said if he knew i was coming he would of made sure the care was there from their other lot, about 20 minutes away… I said we made an appointment, it was confirmed in their computer, all i got was an «I’m sorry»
Great way to run a business, I had cash in my pocket, was willing to buy on the spot… These guys are a joke. No wonder its such a run down little dealership, they can, t even sell a car someone wants and says there coming to look at.

I find it very disheartening with the level of service I received from Springfield Mitsubishi. One year ago I had them fix my vehicle, I told them what was wrong with it and they went ahead and charged me additionally for a diagnostic that turned out to be exactly what I said the issue was. They needed to replace a part so I approved them with the order and they worked on my vehicle. I got it back but another issue arose. They told me they would take care of it. I have consistently asked about my problem and they give me the run around and claimed they would get back to me. Now I have a new issue with my vehicle and I am reluctant on going back to Springfield Mitsubishi to their level of professionalism due to the fact that they still have yet to solve the issue from a year ago. Sadly I am still waiting for them to correct this issue.

I’m so pissed at the deal I got from Mitsubishi Springfield PA that bad credit no credit will put you in a car crap is a bunch of junk… I want out of this deal so bad… And I’m working on that… I’ve had my car for two wks and I hate it…

We just bought our second car. Great sales team, great finance manager, great deals! This place was not pushy and offered me a great deal. They are also very honest people here. We are very satisfied!!! :-)

Matthew L of Springfield Mitsubishi, what exactly have you addressed on Google? Perhaps you can tell me why you have countered negative reviews by actual customers with fake reviews from your own employees? The Google review of Vickilovely90 is the same email as your sales consultant Vicky on your own website when you look at the dealers «Meet Our Staff». Please explain the truth, if you have that capability. I pasted her Google review below in case it disappears on Google’s site.
vickilovely90 reviewed in the last week
Quality Excellent Appeal Excellent Service Excellent
I bought a 2012 Nissan Altima 3.5 SR from here. It is absolutely beautiful. They have really great service; they asked me what i was looking for and found the perfect vehicle for me. They showed me 3 different cars and made sure i was comfortable and liked the car. They didn’t pressure me to purchase one car over the other since its a salary based dealership. I chose the car i felt the most comfortable in and the payment fit my budget. They made sure the car was fully detailed and had gas in it so i was ready to drive after i signed for it. I would recommend Springfield Mitsubishi to anyone that is buying a car. No credit, bad credit, or re-​establishing credit, they will work to get you on the road.