Dillard’s

Another very good shopping experience as all Dillards’ go. Needed underwear items and helpful staff fixed me up with real good selections of all clothing needs. I don’t usually shop retail but prefer this chain if it must be done.

Renae from this Dillard’s in the shoe department is exceptional. I wish however the rest of the store was helpful. Kelly in «customer service» is less very far less than stellar. Very rude and not interested in solving issues or problems.
I can say I would not trust Kelly to do anything
I wish I could say better things but I will not shop with Dillard’s again

I was there today to try on a pair of Nike training shoe that was on sale online. This was my first Dillard’s shopping experience, let me tell you, it was worse than awful! I left the store furious and humiliated after an encounter with a demeaning and very unprofessional shoe department manager, Bob Geitemeier (last name may be spelled wrong), who clearly didn’t know customer service and lacked basic retail skill (look up the correct item).
It was Thursday afternoon and hard to find someone to assist me. But I didn’t mind that. I should tell you now, before I went into the store, I checked the prices online —-the white/​fuchsia (the one I want) was on sale for $ 52 on
, while the grey/​pink is full price at $ 100 on
. In the store, I was told that the white/​fuchsia, despite being exact same style and color, was sold full price at $ 100. The sales associate told me how Dillard’s does this all the time, some color will be marked down and others not. Well I’m not new to this.
I asked if they could match the online price. They brought in the manager. While his was checking their computer system, I told him that Nike makes this style in two very similar colors, white/​fuchsia, and grey/​pink— I know this because I had just returned the grey/​pink version to another retailer. I just wanted to make it clear to him that I’m buying and talking about the white/​fuchsia one. He went defensive and said with a straight face, «I KNOW how to look up the correct item, I’ve been doing this for 9 years». Awkward. After what seems like a long time, he told me that price for white/​fuchsia was full price online, not discounted at all, he said he looked it up in his cell phone as well as their system. He, as I had expected, was confused by the two colors. So I pointed out that, although the color on the pictures look similar, the text in the dropped down menu clearly showed that the color I wanted, white/​fuchsia, is on sale. As I was trying the clarify the matter with him, he just kept saying firmly, «you got this wrong, it was at full price.» and trying to leave. I understood he may be busy, but I asked him, «can I show you real quick on my phone that the price for white/​fuchsia is truly listed for sale», he didn’t try to listen to me, and said, «you are just trying to trick me.» UNBELIEVABLE! REALLY?! I’ve never felt so humiliated before! I have computer screenshots that can show the world that
has my «Nike Women´s Free 5.0 TR Fit 5 Breathe Training Shoes» in white/​fuchsia in size 7.5 on sale on 8÷27÷2015 for $ 52!
Even if you sell the exact item (style, color and size) online vs in store at a 100% price difference, even if you refuse to match the online price, you can still say it in a not so demeaning way! I didn’t challenge them for their policy to not price-​match, I was calm and composed the entire time, even after I was accused of «tricking» him! Why on earth did I deserve to be treated with such horrible attitude and utter unprofessionalism? No one deserves to be treated like this!
After all this hassle and embarrassment, I will never shop at Dillard’s again:
1. their employees clearly were not well-​trained
2.they advertised online at 100% price difference than what was priced in store ($ 52 vs $ 100)
3.they make sure to not sell you the product by refusing to match online price
4. they make sure that their employees do it in a way that ensures you will never shop from them again.
Dillard’s, now you have it, I will make sure to tell everyone to not give you business, because of how badly you treat your customers!

I’m not exactly a Dillard’s girl. The one at the Galleria is my least favorite; I generally have terrible luck. It’s hard to find employees sometimes. I only go for the Clinique bonus sales or when I’m shopping for other things in the mall.

Recently, I was in the need to find clothing for my Mother’s funeral. In this world of business casuL, I found my wardrobe lacking. I remembered Dillard’s had a line of clothing geared towards professional woman, so this is where I headed. The sales person was very helpful & patient, as I was on a mission with no time to dawdle. I ended up buying a pant suit, blouse and a dress, a reasonably large purchase of over $ 600.00. All items were full priced.
I have been reluctant to do any major purchases at Dillard’s since I remembered I had a terrible experience and vowed never to again. And with the exception of inexpensive sale earrings, I never have… and now I remember why. The suit I purchased for the funeral very quickly went on sale and I went in to get a price adjustment. I was informed that they do not issue price adjustments. This is the 21^st century– right? Nordstom’s, Macy’s, Target, etc does, but not Dillard’s. So instead of still having a $ 240.00 sale on the suit after refunding me approximately $ 80.00– I returned the suit. I could have then re-​purchased same suit on the spot, but I thought why?
Both times in the store– the sales person was pleasant and professional. Both times in the store– it was virtually empty– even tonight when it is the Christmas season.

Had the most offensive experience today at Dillard’s. I visited the cologne counter to see what I would purchase. I told the lady I would be back after thinking it over. I bought a shirt in the men’s dept then went back to purchase a couple of cologne sets. As I arrived at the counter, the cop that was at first in the men’s dept charged over to the counter so fast that he ran past me as if he was there to catch me stealing. Then he came right next to me and sprayed a sample cologne on looking a bit nervous because he knew that I was on to him. I started to tell the clerk I didn’t want anything because of that, but she kept giving me free stuff. She also noticed his reaction.

Stopped in today for the sale. I’ve worked retail. I know it’s going to be crazy, I know you’re tired… but goodness, have you ever worked in customer service? I purchased shoes and a vase from the 4^th floor dining section. I requested a gift receipt for the shoes as they are for my sister. The cashier, whom I had been discussing the item being a gift with snarkily told me that I’d have to go to customer service to get the receipt. Okay, then I go to customer service, get told that I should have gotten one when I checked out… yes I know this, can you please do that now since the other person did not? Yes, we’ll have to return the shoes and then you CAN repurchase the shoes then. Oh really? thanks lady, why don’t you be so nice and keep them? I’ve never felt like this here before though, so maybe it was really a rough day for everyone?

If you are looking for men’s suits, go ask for Sean (in on Saturdays). He will take wonderful care of you. I find that the prices, selection, and quality of the men’s tailored clothing is significantly better than what you’ll find at Macy’s or Nordstroms. Often times, they are moving inventory out, and you can get slacks or jackets at 70% off. Yes, you read that right. I replaced a large swath of my work clothing for a fraction of what I expected to drop. Thanks Dillards.

I don’t usually shop here, but occasionally they have good deals on items found in higher end department stores. I enjoy their makeup selection the most. You’ll be able to find all of your cosmetic needs here: Chanel, Lancome, Estee Lauder… and their perfume as well, of course. They usually have some sort of deal when you buy their perfumes/​makeup kits. You might get a free lip gloss or tote bag.
Their shoe selection is satisfactory. I’m entirely too particular about shoes, but Dillard’s offers almost all of the styles of shoes that are popular… Toms, Sperry’s, ridiculously coloured, spike-​studded high heels you probably couldn’t walk down the street in. You know — the usual.

I was at one of the make up counters in Dillard’s and I wanted to purchase soem Dermablend. Now normally I would go to Macy’s or Sephora since theycarry the brand & I know the store very well. Dillard’s has had bad sales compared to the businees they had in the nineties. After leaving that make up counter, I fully understand why. I approached the make up counter and I didn’t expect anyone to greet me right away but seeing that the young lady had made eye contact with me on more than 5 occassions, I thought that she would at least say, «I’ll be with you in a moment.» But of course that was too hard to do for her apparently. So I started to make eye contact with her on purpose and I also tried to interrupt her and let her know that I need to make a purchase when she is done with the present customer. Instead, she ignored me and finally a Sales Manager approachedme and gave me the few moments of service that I needed. Next time I will be taking my dollars to the courteous people at Macy’s or Sephore. There’s a reason why they have better sales than Dillard’s. People come for the products, yet they return due to customer service.

This Dillard’s has a notably good BCBG Maxazria section. Each Dillard’s I’ve been to has something different to highlight for executing well, and this one dominates for one of my favorite designers.
In addition to carrying a good selection of BCBG (and many times discounting different items than the actual BCBG stores), Dillard’s has a good women’s shoe department, lingerie department (many times having sales on bras, as well), and a good makeup selection.
While the store shows its age (there’s a good bit of wear and tear that’s obvious to the average customer) and isn’t always the cleanest or most organized, I still enjoy going every once in a while to see what’s new, different, and on sale. You never know what gem you might discover amidst all the normal stuff.

Dillard’s is always my last resort when it comes to department stores in the Galleria. I find the service to be subpar at best. Although the store is well stocked (and often times the reason I need to stop in), I find it overwhelmingly cluttered. Case in point: the woman’s shoe department. In my opinion, you can never have too many shoes but boy could they use some work on staging their product.

Was shopping with the wife, and can’t say that the dress selection wowed her. There were a few scattered items that caught her eye, but the high price per moderate quality item kept the «wow» factor low. It was sort of like fishing the shallow waters on a hot summer day. All the deals had gone to deep water, and the fisher-​buyer-​women were in other places.

I wanted to buy an anniversary present for the wife, who loves Judith Jack jewelry. Dillard’s carries it. So I go in and pick out a bracelet that is marked $ 175. It rings up $ 195. The clerk changes it without prompting from me, but remarks, «well it was marked $ 175 but it’s really $ 195, but since it was marked wrong we HAD to change it for you.» What do you want, a cookie or something? You have to honor your marked prices. But I didn’t think too much about it, just took it and left. I gave it to my wife later that evening, she liked it… I thought the story would be over.
The very next day one of the stones falls off of it. So we take it back to the same location and get a different clerk. I still have the receipt mind you. The clerk immediately calls a manager and is on the phone for awhile with them. Finally she gets off of the phone and says, «well the reason it was marked down 10% is because it was damaged.» First off you moron, 10% off of $ 195 isn’t $ 175. Second if I had purchased it knowing it was damaged why the hell would I be in the next day? Luckily there was another bracelet in the case that was still marked $ 175 that the other clerk had been too lazy to change.
Ultimately we just swapped out the bracelets, but I really did not like the accusatory tone of where either clerk was going. People wonder why malls are empty, well stupid crap like that isn’t helping.