Honda of Frontenac

Had the pleasure to deal with their service department for oil change and car repairs. Great professional, fast service. They always offer relevant advice based on service or repair that your car really needs. Moreover, they can prioritize it for you so you can take care of important things right away and others a few months later.
Under-​promise, over deliver is my general statement for Honda Frontenac. Knowledgeable staff and seem to be sensitive toward your money saving needs and their customer reviews. Their process is smooth in every step of the way — from the time they pick up the phone to the time they say have a great day and conveniently park your fixed and sometimes complimentary washed car right near Wi-​Fi equipped waiting room.

Like the car but not the people. First they tell you they will call but they don’t. When you call they are to busy to talk to you. Then they think by giving you a free oil change they are off the hook. I would not recommend this dealership to anyone. I certainly won’t buy anything from this dealership again

My main man Jason in service always goes above and beyond the call of duty to keep my super-​sweet Odyssey running at peak performance. I would never trust my pride & joy anywhere else!

This review is based on my experience with the service department, not the dealership itself. I recently needed some regular maintenance to my new Honda and due to my busy schedule I wasn’t able to wait around, luckily Honda of Frontenac has a Free Shuttle Service which takes customers anywhere within a 10 mile radius of the dealership. Since my office is only a few miles away, it was a no brainer to schedule my service appointment here.
I booked an appointment online, which was super easy. I selected the work I needed done and just a few clicks later my time was reserved! I arrived slightly earlier and met with one of their friendly associates, who took my information and reviewed the work I was having done. Once we were done I stepped into the waiting area for a bit while I waited for the shuttle driver to return. The waiting area is large and comfortable with several large leather seats, large television vending machines and even a cell phone charging station. I wasn’t waiting long before the shuttle driver arrived and we were off to our destination. The shuttle service is a blessing, as it allows you to no longer have to rely on friends or family to pick you or take you to the dealer to pick-​up your car, the driver was very friendly and personable.
Once I returned the process was extremely simple, I paid for the work and was out the door in a matter of minutes. Best of all, the associate I was working with even went ahead and printed and applied current discounts on their website saving me $ 10. Not a big deal, however considering I didn’t even have to visit or print them out myself goes a long way in my book.

I brought in my ’04 Civic today for an airbag replacement due to the Takata airbag recall. I ordered it about a month ago since there are so many that need to be replaced, and once it arrived, I got an automated phone call from the dealer notifying me it had arrived.
I showed up today having misread on the recall packet and thinking the replacement would only take 30 minutes (when in reality the dealer is supposed to get half a day to make the replacement), but Jason in the service dept took responsibility for me not knowing this information. When I let him know I had a job interview in 2 hours and would reschedule, he said he could see what he could do and had it replaced in about an hour. Thanks Jason!
Also, when I bought my Civic (used), the Carfax showed almost all of the maintenance had been completed here, but the report was not comprehensive. I reached out to the service department about this (this time a gentleman name Randy), and he was able to get me over 40 receipts for work done on the car so I understood where the vehicle was maintenance-​wise.
Bottom line: if you explain your situation to the service department, they will make it happen.

Shannon and Jason were awesome! I was passing through on my way to Oregon and my check engine light came on. They were so nice and fit me in to their schedule because of my situation. I had been driving all night and they allowed me to take a nap. A lady even came around offering cookies. They fixed my van up and I was on my way!

Bought the Honda Accord EXL 07 brand new in 2007 and it has been an absolute pleasure at Frontenac Honda (Huey’s Honda in 2007). Every recall (1), regular oil change, and every problem they have fixed has been done in a timely matter. They have a professional and knowledgable service department. Only reason we bought the Lexus RX350 f sport is because we’re having a baby and it got better safety ratings than the CR-​V. We also aren’t a fan of how the CR-​V looks. If you want a sporty RELIABLE car the accord is still and always will be an amazing vehicle! The new accord 2 door is a VERY attractive sporty looking car and this is the place to buy it!

Service center is awesome! They do a great job and the customer service is on point. They have a nice waiting room with free coffee and hot chocolate. The other day I was here for maintenance, and while waiting in the waiting room, someone walked up to us and offered fruit and cookies on a tray-​what! Now that’s what I’m talking about ;)

When taking care of your «baby, «you want only the best. I can trust Honda of Frontenac to treat my car as they would treat their own. Honda products & superior service here definitely deserve five stars.
Sure you have to pay a little more than those other instant oil change locations, but i feel it’s worth it for the insurance that you’re receiving superior service.
Customer service is top notch with no pressure for extra repairs. Waiting room is spacious, cozy & offers free wifi.

Almost everyone here at the customer service has twenty years experience in the same location. That’s unheard off. Not only the service is good, but most importantly, that they are honest. And I know about cars. These people here are an endanger species. Buying a good car is easy, but to find a good customer long term service is very very difficult.

If you are looking for a car, go see Marianne in Frontenac. I was looking for one of the used cars they had, and she was extremely helpful throughout the whole process. Very much wanted me to be happy about my purchase, and kept negotiating with the manager on my offers. I ended up with a good price and great warranty for a car that I am extremely happy about. The rest of the staff I spoke to were great as well, the sales manager Billy and the woman at the front desk. Overall great experience here buying my first car.

I’ve always found the service department here consistent, which is exactly what I look for. No hassle. They are responsive, and straight up and tell you what’s wrong and how much it will cost. They call you when it’s done and are generally on time with their time estimates. They honor coupons as much as possible. All in all, consistently satisfied and I trust them with my car.

This is about my experience with the service dep’t.
Went to «express service».
They honored a coupon from another dealership and got me in and out in the time they quoted.
The one thing I would suggest — do NOT take them up on the free car wash. They didn’t dry it and my car came out all spotty; I just didn’t have the time to have them re-​wash it. Hoping the rain today takes care of it!

There are many Honda dealers in the STL area that want to sell you a car. I would suspect most of them want you to be happy with your purchase. You should look for those dealers.
(have been happy with service dept tho)

The business model must be based on upsell. After agreeing to a $ 20 tire rotation but declining various fluid flushes, the service rep came to me in the showroom and tried to talk me into new shock absorbers (car has ~$ 50K miles). What really disappoints me is that I feel like I’m being patronized — ‘you won’t understand anyway so I won’t bother explaining’. Maybe too harsh, but that’s how I felt leaving there today.

I’ve been to this dealer location more than I’d like to over the past few months. My first experience was decent, albeit very expensive, and I had high hopes when I went in a couple weeks ago with a mysterious light on my dashboard.
Unfortunately, the staff was not very friendly. I went in on a Friday afternoon, and was told my car would be looked at on Saturday. I said that was fine, but I would definitely need my car the following Tuesday. The next two days pass by without any word from Honda. I called in on Monday afternoon to check in, and the staff person was very rude on the phone, and couldn’t give me any real information. I finally got a call Tuesday morning that my car would be finished that afternoon. I made plans for a ride to the dealership, and had to call again three times to make sure my car would be ready at 5 (spoiler alert: it wasn’t, I spent half an hour sitting in the parking lot with my lovely roommate who drove me). When I mentioned that the original person I talked to had assured me my car would be finished over the weekend, I was completely brushed off and told «we had to order parts.» I didn’t know you needed to order parts to make a phone call, or let me know the timeline we originally talked about is not accurate.
Fingers crossed I won’t need to see a dealer any time soon, but if I do, I will definitely be making the drive to a different one.

So, alas, my beloved Subaru broke down last week and it was time to trade ‘er in. I had just put a new transmission in the darn thing too (goodbye $ 2900 bucks!)
Honda has good financing deals right now, so my dad and I went over to take a look. I test drove the Fit, along with several other cars like the Toyota Matrix and the Kia Soul.
Overall the Fit had all of my needs covered, and was at a great price. Huey’s gave me an awesome deal for my trade in, then knocked off an additional amount from the price. That coupled with the good financing, and I was off to the races. Off in my new Fit, that is. And I’ve got a three year warranty, so I’ll never have to worry about my new little girl over heating.
Not having ever owned anything new in my life, it’s pretty darn exciting! I’d very much recommend these guys if you are in the shop for a Honda.
Safe driving everybody!