House of Denmark

LOVE this place! It’s the only place we buy furniture to suit our modern/​contemporary taste. You are dealing with high end, impeccable quality, solidly made, imported furniture – not your corner furniture store. It’s going to be expensive and there may be a wait. It’s worth it! Chad is great, we’ve known him for years, however, all the staff eager to help and pleasant. Can’t say enough about how awesome HOD is!

The furniture is great, and I found a few pieces in my budget. I would have given 5 stars, but the financing process that was supposed to take 15 minutes took over an hour and a half. It’s my understanding it was because of the financing company. I’m extremely frustrated in that respect. Other than that, the customer service was great.

Great value for the design choices. You can get a high-​end look without spending a lot of money. My experience there has been wonderful. I have purchased several items from this location. If you prefer a more modern look, go here. I could easily tell the quality of furniture is much better than the national chains out there. My only complaint is that they allow Internet access to their store’s website, a magazine for customers, and that their prices were posted online.

UPDATE: To their credit, we received a coupon for $ 150 after the company saw this review. We appreciate that the HofD addressed the situation.
We have really soured on HofD. Although we like the furniture, the place is managed like a train wreck. We’ve spent over $ 15,000 in the store but our last purchase was a nightmare. We were mislead, not responded to, left hanging, etc. Most of the problem is that they really don’t know what they have in inventory, even simple things like rugs. We were told they would have our rug in 10 days or so, then 4 months, then we gave up. So we selected another, they thought they had it in stock but the warehouse mngr couldn’t find it, so then we waited a week for the buyer to find it in the warehouse. In the meantime, promises to keep us updated were consistently broken. They set expectations and never met them. Finally when the table and rug became available, they wanted to charge me more for the difference in the rug prices. A difference of about 0.7% of the money we’ve paid them over the years. The sales guy called two people pleading our case to eat the costs. Both managers /​owners rejected a hundred bucks customer allowance and have now lost our business moving forward. And we would have continued to buy thousands of dollars as we redecorate our home. That’s some business acumen. Bottom line: shop elsewhere in stores that know their inventory, correctly communicate expectations, and resolve customer issues fairly when they crop up. In our case House of Denmark in St. Louis failed on all accounts. Too bad, because we like their furniture. A three hour drive to Kansas City or 5 hours to Chicago is worth it to never do business with them again.

Cool stuff, but high prices. I need a few more promotions I think to afford this place. I might check back though, because I’ve heard their sales/​floor models are a lot more reasonable.

I have trouble telling if this place is still called House of Denmark or if it is now going by the name on their rather cheesy street sign, Contemporary Furniture Outlet. Apparently, they are having some kind of identity crisis since the building says one thing while the sign says another…
Regardless of that fact, I LOVE the furniture here. I am a huge fan of Dutch Contemporary and this place has some of the coolest furniture around. Imagine Ikea, but without the cheapness and the bizarre picture directions that make no sense. That’s generally what you are getting here. My entire bedroom set is from this store, and I adore it. It has made it through 5 different moves and two of those were halfway across the country… so that says something about the sturdiness and quality of this stuff. It’s really quite good.
The prices are a little high, but if you are willing to wait for the floor models to go on sale, you can get some pretty cheap furniture… and no assembly required. SCORE!