Magnolia Hotel – St Louis

I am arriving tomorrow and have started out with a terrible experience so far.
I emailed to request a crib (or pack n play) and a mini fridge. I’m breastfeeding and have to pump and bottle feed. I received an email back stating the location only has a couple so to give them a call. The gentleman I spoke with on the phone this afternoon was terribly rude. He said there was no way to reserve a crib and I probably wouldn’t get one. He did explain they can store my milk in a staff fridge, however, a. That makes me really uncomfortable bc I don’t know who is in and out of it and b. That doesn’t help at 2 am when she wakes up and is screaming for milk. I asked if he had a cooler I could use with ice and he said no. I told him I have no clue what to do since I won’t be able to feed my daughter efficiently and it will wake up other guests bc she will be screaming for several minutes while we wait for staff to bring milk and since she won’t have a place to sleep I don’t know what to do. His response was to not travel with children. I asked to speak to the manager and he said Jason would be there shortly (this was at 11:10) and that «I can talk to him all I want, but no one will be willing to help me». Jason never called back. I called back a second time and still never received a call back.
I wasn’t rude to this gentleman, I didn’t say anything short or mean, yet he was so unkind and awful. I’m now dreading what is supposed to be a family Christmas and birthday celebration bc I won’t be able to feed my child and neither one of us will sleep.

DO NOT STAY HERE. TERRIBLE CUSTOMER SERVICE AND RACIALLY PROFILES GUEST…
The hotel is nice in the inside. However the people in the inside are terrible. I came to this hotel a week prior to checking in and informed the staff I was having an engagement party and I wanted to view the room. I bought the gateway corner suite because it seem secluded. They never once said I couldn’t have a party. Never once said I had a particular time that I couldn’t have the party.
I checked in and the room was filthy. The manager didn’t take my word for it had to come to my room to approve if I needed a new room. Was granted a new room said he’d give me a credit but didnt. Then once the gathering started the men were just watching the basketball game and the ladies were just talking. Around 10pm I got a knock on the door the manager was mean and on edge and told us we needed to get out. He never gave us a warning. I spent over $ 300 for this gathering and would have gladly had it somewhere else if I knew I’d be treated so poorly. I wish I’d gotten some type of warning. I wish someone would have told me a party was not recommended there. The manager then called the police on my room! Which was totally unnecessary because we coroporated with him.
We had to leave the hotel to go to a bar which I could have did that without spending close to $ 200 on a room!
I called corporate and apparently this is a small company and they knew the manager… was not sympathetic to the fact that I was treated so poorly. No one warned me a party was not something that I could have after I informed them multiple times… I feel like they just took my money and stuck their middle fingers up to me. They didn’t try to offer me a new room, a refund, or partial refund. They do not value their customers. They don’t try to accommodate anyone that spends their money. They didn’t try to help my situation. They didn’t care that now I have to sit and plan another engagment party because they were thirsty for a sale. This whole situation could have been avoided! Again do not have any gatherings, parties here. Don’t stay here period because there are a ton of hotels that would treat you 10 times better and appreciate you spending your money and time there. I couldn’t go into great detail but I am telling you I wouldn’t be writing this long review if I didn’t get treated the worse I’ve ever have been at an hotel. Save your money go somewhere where they will treat you nicely.

Seems kind of nice, haven’t even gotten to my room before having regret for staying here, the parking situation here is terrible, no in/​out parking anywhere… moving cross country and not fond of leaving al my belongings in my car on the street in STL or in the hands of a valet

Housekeeping stole my laptop! Do not stay here! Customer service is non existent. its a shame… made me hate St. Louis. Lessons learned.smh. Matt the manager is a dick and didnt even care i lost personal property. He rude and should be demoted. He doesnt smile and is not friendly. The rest of the staff is alright. Please do not stay here. This place sucks!

This is a review for the hotel bar, because I’ll review the hotel itself separately.
This bar is great. Janice is a terrific bartender, she’s absolutely great. Really easy to talk to and pleasant. Mixed up a great drink for me when I wanted a variation of a cosmo-​type drink with grapefruit, and she hit it spot on, it was a great drink! And she is really attentive to when you need another drink.
The bar itself is really cool, it has a nice fluorescent bartop with changing colors. Very pleasant atmosphere to have a drink in this nice hotel bar. They have a TV if you do want a little distraction, but the sound isn’t on if you don’t want to be bombarded by it, I like that.
Plenty of good selection of drinks and wines, great ambiance, and great service. But it doesn’t stop there. The food at the hotel restaurant is very good too, apparently, because we ordered the macaroni and cheese, and it was absolutely fabulous — I mean just outstanding — not in an I’ve been drinking and I’m hungry way, but in a legit foodie way. First of all, the macaroni was actually macaroni, not penne or fusill, good old fashioned elbow macaroni. Secondly, the cheese sauce, which was gouda-​based, was the absolute perfect consistency — smooth, creamy, not chalky, not chunky. And it had delicious pieces of bacon in it, which added flavor, but without overwhelming the dish. I mean, this mac and cheese blows away all the others I’ve ever tasted.
Anyway, this bar is great, lots of fun, great drinks, great food, great service. Come see for yourself!

From the moment we walked in we knew we made a good choice on the hotel.
The valet gentlemen were very welcoming every time we went in and out for our car. The front desk staff as well were very accommodating and always greeted us.
ROOMS: The rooms are large in size and the suites with the extra room really did make a huge difference with a bigger group of people. 4 girls getting ready appreciated the extra room and the fact that the sink was separate from the toilet/​shower. The only thing was that I wished there was in the room was a fridge.
BREAKFAST: Such a great variety of food. I also like the a la cart option so that you can have fresh eggs and other hot items.
DINNER: We also had dinner in the hotel and the ONLY aspect of our entire stay that I can complain about is that the tables are cute for happy hour but WAYYY to small for dinner. We had a party of 7 and it was really tight and a little uncomfortable trying to eat on them. Other than that the food, drink, waiter was fabulous.
I would definitely recommend this hotel the location is a perfect walk to restaurants, the ball field and many tourist attractions.

Amazing hotel! Loved all the chandeliers! Loved everything about the stay except when iI left there was a $ 28 fee for valet parking. Which you really have no choice but to do that. Kind of got upset because when I checked in noone told me that was the fee. Other than that hotel was amazing. I will be back but just not to valet.

Oh, Magnolia… you seemed so nice… We stayed here on Labor Day weekend and overall had a lovely time. The employees were all friendly and helpful. You can tell they’ve been well trained and are striving to be a proper 4*. Where Magnolia suffers is that it even though it looks completely renovated, they only put lipstick on the pig. The walls are so incredibly thin you’ll here everything your neighbor does… and, I mean, EVERYTHING! I spent most of the night laying awake wondering if they’d ever go to sleep.

Wow. Thank you so much for ruining my wedding weekend and putting me in tears the day before.
I booked the best room Magnolia has 5 months in advance so that I could take pictures with my mom/​grandma (who came in from Croatia … No big deal) and bridesmaids while getting ready. Our wedding starts at 5PM on Saturday so I decided to book it for Saturday night with check in at 3. I decided to change my reservation to Friday night with late check out and was told by Brian that it was just a $ 15 dollar fee for late check out. Confirmed my change with
to Friday night. Called Magnolia to be charged that $ 15 and the new person told me I wasn’t allowed to have a late check out. Seriously? Spoke to Jason who is the manager there and he absolutely had no intention of making their mistake work in my favor. He kept calling it «miscommunication» and refused to help me out. Now I’m stuck in another hotel because all of the other suites are sold out. Awesome way to start my wedding weekend

Four stars because I can’t rate the hotel as a paying guest just yet. I went in to try the restaurant (Robie’s) and couldn’t help but take-​in this beautiful hotel’s décor.
This building has undergone a major face-​lift and it looks absolutely amazing; what a well done renovation! The contractors were able to keep a lot of the original features. My observations:
Stained glass windows
Beautiful furniture throughout
Spacious
Gorgeous Chandeliers
Well lit
Lots of private seating areas
Restaurant
Friendly staff
Clean restrooms
Trip Advisor Award
AAA 4 Diamond Award
Starbucks next door
Bissinger’s Chocolate at the front desk!!! What more do you want???
My next staycation will be booked right here.

This place was amazing. The staff were so helpful and nice. The rooms were up to date modern looks. The pictures are exactly the way it looks. They gave us a fruit and cheese tray in our room when we arrived, it was quite big. We also received two complimentary drinks upon arrival. The front desk staff was very helpful in helping us find some good late night food and giving directions. Our room ended up being close to construction and when we told the front desk, the immediately moved us and gave us an upgraded room for the inconvenience. The next day we forgot to set a wake up call or alarm and we called down and they said it was okay and to take our time leaving. They were very accommodating and helpful. I will defiantly be staying here in the future.

I have had family and friends stay here on multiple occasions as I live next door. The rooms are cute, though the standard rooms are very small and most don’t have good views. However, the beds and linens are comfortable. The Suites are much more spacious and seem to have more light.
The building itself is beautiful and the renovations they have done so far really maintain the charm of the former Mayfair.
The restaurant has a wonderful staff, particularly Rob who I often join at the bar for lunch. There’s another woman who works with him who is also lovely. Additionally, Cyrus and the younger hispanic gentleman that works with him are friendly and attentive. Really, Robie’s has an all around great staff!
The breakfast is a limited cold continental breakfast, but enough to get you through to lunch. Milk and cookies in the evening are a nice touch, especially if you have kids.
Check in is easy, although I’ve run into a few discrepancies about overcharges that took months to clear up. The manager nor the corporate contacts never returned my emails. Finally, I had to go in person months later to get everything cleared up. Luckily, a former employee of theirs, Iman, took care of it like he did with everything. I miss having him around! The new front desk staff is pleasant.
Valet is for the most part friendly and efficient. They put up with my dirty car so I can’t complain!
They have complimentary car service in their company Tesla within a couple miles of the hotel, which is a nice touch.
One thing I’d like to see, as well as all my neighbors at the Tower, is discounts for the residents. It would bring me, as well as many other people in a lot more, which would only increase sales! We have our family and friends stay with the Magnolia, giving priority to them as the go to hotel, and certainly would be more inclined to frequent the bar and restaurant more often if there was a discount. Come on management, you know we’ve been asking for this for a while… please???

Nice boutique hotel. Great price for the location. Within walking distance to Busch stadium. Elevators were tiny and can only fit approximately 4 people, but there are three. Newly painted rooms with modern décor. 1 complaint is that our shower obviously wasn’t cleaned from the last persons stay as there were multiple long black hairs stuck on the inside of the shower wall (gross)! Free wifi… Cocktail hour… Cookies, milk, and coffee hour… Continental breakfast. One recommendation is there was not a mini fridge provided, so if you have beverages or snacks make sure to bring your own cooler.

Easy 4 star experience. Was tempted to rate 3… due to terrible valet service. If you can avoid using valet… you should. It was so bad in fact… it almost overtook the great experience of everything else. Management: please work on this aspect of things.
Bar was fantastic, spacious and well-​appointed. Recommend suite instead of standard… gets you a better master bedroom and bathroom set up is improved.
Great location within walking distance of anything you need: Cardinals, Rams, restaurants, Arch, etc.

It’s a lovely looking place and right in the heart of the city, but looks and location can only go so far. The service was friendly but woefully slow, and the continental breakfast was lacking variety and protein. Not somewhere I’d go again.

Loooooove this hotel!!! Im here once to twice a month. You can not beat the price for what you get. Rooms are amazing!!! Dog friendly!!! Its very gorgeous! Staff is amazing besides one brat of a manager. She was only rude one. Rest of staff is great! Food is amazing! They serve free warm cookies and milk every night. I cant help but have one, or five. Ha
The gym here is one of the best. Very new and clean, with enough to get all my workouts done. I tell everyone about this hotel. Great location!
Their shuttle is a Tesla car… I mean awesome!!! This hotel is very unique and different than any I’ve ever stayed in and I have stayed in several hotels. This one is a must!!!

Beautiful. And … Above and beyond service here. I left my cell phone at a restaurant down the street (yes I’m embarrassed) but they went to get it and bring to me. THAT’S Service!!!

OMG! I LOVED this HOTEL!!!
I recently relocated to Scottsdale AZ from IL and decided to ‘Roadtrip It’. St. Louis was my first stop along the way and I booked my room on
. Got a super deal, under $ 100, and it was worth EVERY penny!
GREAT location, close to the Arch, and from the moment you walk in it SCREAMS ‘Elegance’!! Very friendly desk staff told me that I had ‘3 minutes’ until Happy Hour ended which was a ‘free’ glass of wine, so I high-​tailed it to the spectacular bar where I met some fabulous and friendly people (shout out to Dayna and Bartender Stephanie!:-)). Stayed for more than 1 glass and, by then, it was time for Cookies & Milk! Yum!
When I went to my room, I was astonished! It was a SUITE including a full living room and walk-​thru bathroom with a separate Vanity counter and private shower/​toilet. The bed was a King and SO comfortable I slept like a BABY!
The next morning I went to the Fitness Room for my daily workout and found it well-​maintained and functional with enough equipment to get in a good workout before I hit the road to Oklahoma City (I’m a Personal Trainer and a good workout is how I start EVERY day:-))
Breakfast was included and FABULOUS! A wonderful variety to choose from and Modi, the waitress, was a HOOT!
If I had 1 ‘negative’ thing to say, it would be that the Valet service was outrageously priced ($ 28/​night) for guests. My recommendation, park at the Renaissance garage on 9^th St. It’s covered and costs only $ 16 and is a quick 1-​block walk to the Magnolia:-)
If I ever find myself in St. Louis, there is only 1 place I will stay. The Magnolia!

Found the Magnolia hotel on the Expedia app! They were 25% off for the night and they were close to the wedding reception we had to go to, so let do it! 101 bucks after taxes and extras! Not bad! Downtown! Let’s do it!
Now this is not a review of the Expedia app but if it was I would say 1 star because they had not sent the info for our room yet! They sent me a confirmation but not the hotel! Lucky for us, the front desk man got it figured out and we were in!
I appreciated it!
The rooms are cool, very sleek and modern, nice couches, comfy beds, great tv, nice bathrooms! These rooms have been re-​designed and awesome! There is a free hot breakfast! Free drink happy hour, and free cookies and milk from 8 to 10!
The lobby is pretty small, but the restaurant bar was great! And the staff was top notch!
No parking lot here, but they do have valet parking for 25 bucks, not bad for downtown St. Lou in a safe spot and you can just send them a text and they have your car ready in 10 minutes!
Good stuff here! I would stay here again for this price!

Best boutique hotel ever. Check in was fantastic– valet? Yes — free happy hour? Oh yes — cookies and milk before bed? Heavenly! Free car service? Did they say TESLA??? Bad azz. The room is huge. The décor and renovation is stunning. The bed feels like I died and went to the A-​list part of heaven.
The service is incredible. The ladies at check in are awesome, bartender Amy is fantastic and driver Kevin is the iron man of drivers.
This is just day 1. I can’t imagine the epic day two. This place is not haunted at all. I just woke and haven’t even tried their free breakfast or fancy coffee. I woke up in afterglow.
Day 2: the breakfast is great and the staff is nice. I ordered a scrambled eggs breakfast and it was perfect. The hotel was even better on day 2. We never had to use a taxi because the super incredible staff reserved the tesla for us and we could plan our day. The driver, Kevin, was on time and very nice.
I don’t want to leave. I’m so happy here I wish I could stay forever. Laying in bed while I write this review, it’s so comfortable.