Neiman Marcus

I love STL Neimans!!! It’s a very small location (for NM anyways) and doesn’t have everything that other stores have but it will do. I’ve been shopping here for so long now… way back when they only accepted american express or cash as a payment. That was long ago! The sales associates here are beyond amazing! Especially the ones in handbags and shoes! I usually purchase some of my handbags and shoes here and SA’s have always been so helpful! If they don’t have what you’re looking for in stock, they will hunt one down for you… after all, they do work on commission! If I never knew they carried Balenciaga and BV at this location. I would of probably never stopped by to shop here! Only downfall is that their selection is very limited especially out on display but if there’s something your looking for, don’t be afraid to ask… sometimes they have stuff stashed away in the back. Also, their shoe selection is so small… I wish their shoe department was bigger like Saks… for this reason I use to shop at Saks but since their SA and managers there were not honest and followed through I stopped shopping at Saks shoe department. that’s another review.
Anyways, highly recommended for shopping! Friendly and nice SA’s!
PS: I’m sad to see that some of the NM SA’s have moved to Saks :(

I love my local Neiman Marcus. It’s small compared to other cities but it’s mine lol.
If they don’t have it in-​store they are always glad to order and have it delivered to the store or your front door in a New York minute.
The Zodiac Restaurant is a hidden jewel on the upper level tucked away in the south west corner of the store (I require everyone I interact with to know directional travels). Anyway, lunch is great, especially the salads.
What I adore most about Neiman is the fact that no sale has ever been final for me. I mean yes I do close out my check but whenever I’ve had an issue regarding repairs (specifically handbags) they send the bags off for repair without a hitch. Keep in mind when doing so, you will likely be without your handbag for several weeks depending on location of the manufacturer. I have had repairs done to Prada bags and it has taken 4 – 8 weeks each time. Repair fees may vary according to labor.

Went into Neimans to look for an outfit for an event that I’m planning on attending. No one greeted me nor asked if I needed any help. I guess that’s why I prefer to shop at Nordstrom.

The best Italian shoes (Gucci, Ferragamo) you can sink your teeth into! Nothing beats the look on my loved ones faces when I walk into the room playing with a new pair!

I can only vouch for NM’s shoe salon as I have no other interest in their other departments (and frankly I don’t have that kind of money). I’ve had nothing but impeccable service here. If you don’t have a sales associate that you usually go to, the others would gladly assist you, Stephanie or John to name a couple. After learning my lesson of buying a pair of used Loubs online (no no no no!) and steering clear of preloved merchandise, I’ve learned to appreciate the shopping experience and not to mention reeling in the benefits of my hard earned money. Who doesn’t want a brand new spankin’ pair of heels?
Anyway, back go the review. Love it here. They don’t always have the most selection but they can order whatever it is you’re seeking for or contact you whenever it’s in stock. I always feel welcomed :)

It’s almost funny what goes on at this Neiman Marcus. Beyond the outdated interior, unorganized and misplaced design of the store, and abandoned feel, there are the employees.
Clueless teenagers in Cusp who apparently haven’t heard of Alexander Wang. Embarrassing SAs in the shoe section who attempt to pass off glitter covered and plastic Prada sneakers as hand-​crafted in Italy, with the ‘Made in Vietnam’ stamp clear for all to see. Who is Helmut Lang? These people don’t know.
Do yourself a favor and buy online.

I have had nothing but excellent and non-​discriminatory service at this Neiman Marcus.
Around summer 2011, I was searching for a wedding dress alternative — I wanted a couture/​high end cocktail dress instead because white is NOT my style. I headed to the clearance rack where dresses ranged from 500 + on a hefty discount. I wanted something Old Hollywood style, preferably in a gem tone.
I tried on a one-​shoulder blue David Meister ball gown in navy — the first dress I tried on! It was stunning and looked great for my petite body type, but I had my heart set on something green (my fave color). A few weeks later after trying on numerous dresses, I went back to Neiman’s to try on the dress one more time. The attentive sweet clerk asked me if I was doing ok and I told her I loved this style, but wish it came in green.
My lucky day! She said — well — it did come in green in Winter 2010 — they only had a size 6 left and I needed a 2 or below. The color worked — but not the size. Bless her heart, she spent 45 minutes calling other Neiman Marcuses looking for the dress. I found it and it was like 80% off and JUST $ 300!
In addition, I have shopped here for my jeans for 10+ years and in the trendier/​hipper designer area all the staff have been kind. Neiman’s is way better than Saks in the St. Louis area.

Compared to other Neimans Marcus stores, this was the worst store I have ever been in by far!!! I’m not sure where to start, but for starters they double charged me on my purchase and I had to fight them tooth and nail to get the second charge removed from my bank account. The staff at the store mainly, Tony Garica the store fraud manager was nothing but a lying jerk to me and my wife, who offered no help and was so extremely unprofessional over the phone. I WILL NEVER SHOP HERE EVER AGAIN! This store is ran and operated like a pack of wild monkeys. Be careful of your purchase check your accounts, they screwed me over, don’t let it happen to you! BE AWARE!

There was the time the men’s shoe sales associated mispronounced «Bottega Veneta» and told me that they don’t carry «that item.»
There was the time that a reptilian sales associate selling a $ 2500 polyester jumpsuit made in an Eastern European sweatshop refused to help me with a $ 595 Chiara Boni dress (hand made in Italy) because it «wasn’t in [her] section.»
There was the time that the customer service rep ignored me because the sign on her desk clearly stated that I could visit any sales desk for assistance with return. But apparently not the desk specifically designated for, uh, Customer. Service. Go figure.
I could overlook this tragically misdirected ignorant provincial nonsense if poor, sad St. Louis Neiman Marcus had one freaking redeeming quality.
But when I called yesterday to ask if a swimwear associate could check on a particular suit for me and was told that they «don’t carry swimwear,» I officially hit my breaking point.
Thank you Angela with your help with the Bugaboo and you Courtney with your tireless quest for Chanel in size 42. The rest of you? Here’s a tip, sales department: Get. A. Clue.
Stop pretending you’re sophisticated enough to be Chicago (let alone NYC) and stop playing the cold-​and-​aloof sells the garment game. You look and sound dumb. You wouldn’t even know genuine Italian craftsmanship if it smacked you in upside your frozen forehead. You’re impressing no one with this snarkiness. No one.
And Buyers, seriously? Swim wear? You. Don’t. Carry. Swimwear?
And you call yourself a Neiman. For shame, StL. For shame.

Huge sale at the NM in St. Louis this weekend! The $ 500 scarf now only $ 275. Am I the only one who likes to admire things I could never possess?
Fyi, there’s also a NM outlet store around here somewhere. Although, I’m sure I’d find myself in the same situation. (sigh)
4 stars for finding only a few items to admire. I can’t imagine putting on half of what they are selling. The completely disinterested looks of the sales staff brings it down a notch as well.
They might have been more interested had I been there to purchase something. ;)

Compared to other Neiman Marcus stores, the selection is limited. However, more so than the lack of brands/​choices, the staff can be extremely snotty and unhelpful. The shoe department is by far the worst. I recently went in with a pair of shoes that NM sold to me already damaged and was treated extremely poorly (they were Louboutin’s so it was obvious that I had not done the damage or worn them at all, as the soles were completely intact). I felt as if I were getting yelled at for even bringing them back. I finally had to interject and tell the woman I was speaking with that I felt she was speaking very inappropriately to me. From that point on she was very nice, but the damage was done. Then, when I went back to pick up the shoes (they sent them out for repair) the dark haired short man who works in the shoe department was so incredibly rude to me, I couldn’t believe it was happening again. I asked for a copy of the repair slip (in case something else happened, I wanted proof that the original damage had already been looked at) and he ignored me and handed me my bag. When I asked again, he just looked at me and said «Why?» as if I was making some huge request. I repeated my request, and again was met with «Why do you need a copy?»… You want to know why? Because I said so, that’s why. Just put a copy in my bag and stop fighting it.
Other than that, I have no other complaints and in terms of the other department stores in St. Louis it is definitely the best, but just brace yourself before you go.
Oh also, there is an awesome woman — I am blanking on her name but I will update this review when it comes to me — who works in the Akris Punto area who is so nice and helpful. If you ever need a outfit for an event, just stroll through there and ask for assistance.

How in the world did I ever forget to review here! They are a bit anal about how you pay them (Amex is only accepted credit card) and some of the staff can be a tad snooty… I don’t care! I’ve made friends with some of the staff there — even keeping up with one who transferred to Texas.
The items here are pricey indeed, but wait for that sale and you may walk away with something very lovely that won’t leave you impoverished. I’ve had them do my makeup for an event and have enjoyed the occasional special event with appetizers and wine.
My fave part of this store? DA SHOES!!! I try to buy only when on sale, but once in awhile I do lose my mind and go full price (gasp!!) Although they may carry some of the same brands as Saks — on the opposite end of the mall — they often have different styles of said brands.
I do miss them, but maybe being away from them now will keep a few more coins in my pocket.

Dress the part if you plan on actually wanting some help. I went in looking for a pair of Christian Louboutin shoes six months ago and the shoe staff was so snotty to me. Probably because I was wearing yoga pants, workout clothes and tennis shoes. I ended up buying the shoes online because I didn’t want the snotty salesman to get the credit. I went back in there this past week to purchase a new pair of Jimmy Choo’s and I was dressed up wearing the Louboutin’s I bought online 6 months ago. The service was absolutely outstanding. Although they didn’t carry the Jimmy Choo line, which really surprised me. So I *settled* for a pair of Prada’s. :) Although I think everything in their store is outrageously priced, I love looking at all of the labels and I’m obviously a fan of them.

Neiman’s customer service is as good as it gets! I may not be a wealthy Ladue resident but every time I come in to the store I feel like royalty — especially in the handbag department. I was in the other day and was helped by Tony who was so friendly and personable, made me feel like we were old friends. He helped me find things that I liked and made some great suggestions. And while I didn’t buy anything that day, I know that once I decide to buy that I’ll come back specifically to Tony. He’s a gem!

I am a fan. This comes with the caveat that I can only speak for the men’s casual attire section, but my experiences there have been excellent. The store is modest in size, but I have been pleased with the overall selection.
I recently purchased a pair of jeans at Neiman’s and was assisted by Mary Jo, who was helpful, attentive and friendly. When I needed a pair of shoes for hemming purposes, she helped me find some that worked for me, when I asked about a local tailor closer to my home for alterations unrelated to my purchase (because I’m still new to STL), she offered a good suggestion, etc. When I went back to pick up my jeans a week later, she remembered me on sight despite a drastic haircut (which she complimented). And even though it’s probably a required gesture, she sent me a thank you card in the mail. Like I said, probably required, but I LOVE that. It shows she cares about my business and wants me to come back… which I will.
Additionally, the other staff was friendly and helpful (without being overeager). This was especially noticeable the day I bought my jeans because I had just walked out of Saks at the other end of the mall empty-​handed after standing at one of their registers for an uncomfortably long time with a pair of jeans which nobody apparently wanted to let me try on… Moral: go try Neiman’s first.
Note: As I understand it, they only take their own Neiman’s credit card or American Express (this appears to be a national policy — not just the STL store). This is kind of annoying, but as someone who prefers to use Amex, it also kind of makes up for all the times I hear: «Sorry, we only take Visa.»
Another tidbit: They do «original hem» on jeans the right way. I’m not sure exactly how they do it – I think maybe they reattach the hem over the bottom of the jeans instead of trying to connect the two pieces just above the hem. But in any event, it looks better and lasts longer than some of the «original hems» I’ve had done in other locations, so it’s worth the fee.