Schnucks Supermarkets

I’ve tried really hard to find something redeeming about this store. I used to work in a grocery store when I was in high school. I’m only 43, so it really wasn’t an eon ago. I moved to this neighborhood four months ago, and this Schnuck’s is the closest grocery market to my house. I’ve been there about once a week — until now.
The produce area is OK (but it’s very dirty and nothing looks fresh). The canned and boxed food aisles are OK (but that brand selection is limited). The frozen foods aisles are again just OK.
However, the selections of fresh meats is SUB PAR for a store and chain of this size. Like pathetic, really. And the quality of what’s there falls way below the high prices. A couple weeks ago, the guy at the meat counter practically ignored me when I walked up to pick out some steaks. He was stocking pre-​packed meat for about 5 minutes before finally coming to the fresh meat counter. He absolutely saw me standing there, he just didn’t care to stop what he was doing to inquire what I wanted to buy.
The front staff do a terrible job at bagging groceries — never asking if I’d prefer paper over plastic, over-​stuffing the super thin plastic bags that rip so easily, squishing bread and chips under heavier objects, putting cold stuff with warm stuff, and then just handing half a dozen bags to you like a zombie without ever asking if I need help carrying them to the car.
Today, in a rush to get something for lunch, I bought the deli’s fried chicken. What a waste of money. It was soggy (fried chicken should never be soggy!!!), saturated in salt and old oil), and the breast meat was GRAY!!! (which indicates it was cooked way past it’s usable date). I couldn’t eat it. It was nasty. Never again. Never.
I’m now willing to drive 25 – 30 minutes to the Brentwood location of Dierbergs. I’ve shopped there twice and was amazed at the difference. Better foods. Better service.

Has a lot of choices, Lots of fresh produce. Good selection of wine and beer.

25 minute wait on one customer to process 5 checks and two orders.
Really on a Sunday. I mean come on people. Not worth repeat business. Plus the Mayor of Saint Louis sent out a memo stating that the Schnucks stores don’t wish to have fire trucks parked in the parking lots while the firemen buy groceries for the 24 hours they work in a row. Me and my son always enjoyed visiting the firemen and learning about the trucks my tax dollars have purchased. I think with all the current security issues compounded with fewer fire trucks and role models for my son to visit. I shall go elsewhere for my food purchasers.

Quality and food selection = 5 stars
Customer service = 0 stars
A quick stop here after a Blues game for a munchie turned into one of the rudest customer services I’ve ever experienced.
I stopped in their bathroom first and was disappointed to see that there was not a hook to hang my purse. Seeing no other flat spots, I sat it on the floor before realizing the floor was soaked with some kind of liquid that didn’t appear to be clear. I quickly snatched it up, finished and went out to grab what I needed.
While checking out, I told the cashier that their restroom wasn’t very clean and it needed immediate attention. He stared straight through me like I was crazy and only talked to my husband. He mumbles he was going to pass along my concerns to the lady running the self-​check out, we see him telling her and she literally just stares me down. I said aloud that if my purse is discolored I would be back the next day to complain and they continued to stare at me.
I have never had more rude customer service than I did tonight. I am not a stranger to retail an usually you are told the customer is always right and everything will be done to make sure they are happy. I did not walk away feeling like this.
Luckily this was just on the way home from a game. I will probably not return to this one unless I absolutely have to.

A little slow on service near the registers, and the self serve scanners are filthy :(, but overall all this is one of the better Schnuck’s in the City, by a long shot. Decent produce, decent international aisle. Decent meat counter. Open layout. If they had an organic section and a fresh sushi bar like some of the county locations, I’d be here all of the time!

don’t understand the negative reviews about Schnucks, it’s a grocery store people, nothing more, nothing less. I personally don’t shop here regularly, but when I do I have no real complaints other than the fact that the store’s layout leaves some debate.
on the few times I have dealt with this store and it’s staff I had no problems whatsoever with either. the employees I talked with were helpful and friendly, and was able to get the things I needed with minimal hassle, and was in and out in a flash.
yes I would patronize this location again, based on the few visits I have had here.

fresh produce. CHECK.
cleanliness. CHECK.
staffing. DEFINITELY could be better, so NOT CHECKED.
speed of cashier lines. a DEFINITIVE UNCHECK.
notes on the issues:
like previous Unilocalers reviewed before, the store’s layout is a stink bomb: it took me forever to find wherever the sections were. i found the produce section easy enough (it’s on the right side of the store once you enter); but after that, i need a detailed ‘road map’ for the place. i was so turned-​around in the place, it took me longer than usual to get the items on my grocery list.
i shouldn’t have chosen my cashier line. there were only 2 people in front of me (granted, with a million things on the belt); but the cashier, near-​retirement-​if-​not-​there-​already lady had no bagger. in her defense, the tough-​looking customer in front of me could have helped her, especially when it was evident that the poor cashier was struggling with the heavy items. the poor lady had to stop ringing-​up items to bag his boxes of canned soda and sugary snacks. it felt like forever and i apparently read every single magazine headline while waiting for her to clear the customer before me. SOMEONE FROM THE STORE PERSONNEL SHOULD’VE HELPED HER!!!
by the time she was done with him and it was my turn, the other bagger from a different line starting bagging my stuff, so there was no issue; but really? if the cashier took a near 20 minutes ringing up/​bagging items for a customer, the manager should’ve been paying attention and sending her help.
redeeming factor: vegetarian frozen products (Morning Star brand) where on sale for $ 2.99…a bargain for all those vegetarian or soy-​loving meat-​eaters out there!
consumer returning probability. MAYBE.

Holy slow lines.

I haven’t ever reviewed a super market and so I am willing to give this a try. Do I like Schnucks? No. Do I shop there? Yes. Why? Because STL doesn’t have a Publix! I wish they had a Publix!
This Schnucks is the most convenient to where I live and so I go here. It is always busy and it is always loud. I go in to get what I need and I leave. I have never interacted with the employees. They hardly ever say hi and I can’t even remember if I have ever been approached while walking around looking lost. Publix employees always had a smile and said «hello». Maybe Schnucks can learn something by taking a customer service class? Also, when I go to check out, the cashiers are hardly ever attentive and most the time they are talking with the baggers about weekend plans or asking if it is time to go yet! Honestly, all I need a simple «hello» and a smile every once in a while. That’s all I ask for.
As for the set-​up of this location! I hate it. It is the MOST confusing and doesn’t make sense. It irritates me when I can’t find what I am looking for. Instead, I have to waste my time walking up and down every aisle since NO ONE is ever around to help! Get it together Schnucks.
I will ONLY go back because I need groceries and unfortunately for me there isn’t a closer location. You win by default.

I’ll try to make this one simple.
Pros
New (fairly)
Convenient location — next to my favorite Lowe’s & 55 too.
Clean and well kept.
Cons
Unfriendly staff — actually rude
Poor lay-​out
Selection not the same as other Schnucks
Poor produce
Hey Schnucks, how can you get it so right at one location and miss it at another? This location should be a gold mine.

Visit a Schnuck’s in St. Louis County (Ladue, Clarkson & Clayton, Richmond Heights) then come here — the difference is amazing. Amazingly bad.
The Loughborough Schnuck’s is notorious for substandard produce. And if you want healthy menu alternatives, well don’t even bother. The employees are generally slow, self-​absorbed and represent the typical union mentality that has led to the decline of unions in the US.
One of the problems of living in the City of St. Louis is the lack of decent grocers. I usually drive a half hour into the County to purchase food. This store is one of the reasons why I’m forced to go out of my way.
If you’re in a pinch and need eggs, bread and milk, stop on by. If you want decent quality, go elsewhere!

I stop here frequently since it is right off the hwy on my way home from work. This is the best of the Schnucks in the city itself, although I have to admit that the bar is pretty low right there. The staff is pleasant compared to the staff at any other city Schnucks, which again is not really that hard to accomplish.
The selection of merchandise could be much better, for instance good luck finding any of the store brand soda in diet, apparently the locals don’t care if they are 300+ lbs, as the managers tell me there is no demand for it. The deli is borderline awful and they do a spectacular job of having all of the gristle and fat hidden in the pre-​sliced lunchmeat, you figure that out when you get home and you have enough real meat to make a half a sandwich and enough byproduct to feed your cat for several days. Also be sure to check the expiration date on dairy before you buy as I have gotten milk and yogurt home several times to find it days or weeks out of date.
The weirdest part about this place is the cast of derelicts that loiter there daily yet are not escorted off the premises. To the contrary, they seem welcomed, one even wears a Schnucks jacket in the colder months as he panhandles, sifts half smoked cigarette butts out of the butt disposal out front and shuffles about the store looking creepy. Perhaps characters like this are considered quaint by the locals, but they illustrate why I left for south county back in the day.

It’s sad, but true. I drive about 10 minutes out of my way to shop here. I live near the ghetto Schnucks (only place I’ve ever had racial slurs tossed at me) and prefer to shop in peace.
This is just a friendly, comfortable and clean place to grocery shop. The produce is always fresh and looks great. The bakery makes these cheese sticks that are spectacular. Best of all, the floral department has great prices and a huge selection. I love lilies and always splurge $ 5 for three stems. Every bunch I have bought lasts at least 7 – 10 days. Oh, and for some reason they always have discounts on everything I buy, the name brand is almost always marked down to the same price as the Schnucks brand.
I’m more than willing to go a little out of my way for a smile and quality produce.

Now THIS is a Schnucks that I can get down with… It’s not too far from home, it’s clean and the workers are FRIENDLY! Wow!
This Schnucks is just a short distance from the Carondelet Rec Plex, so I can stop by here on my way home from the gym. The setup is a little different that what I’m used to, but everything was relatively easy to find. And the produce wasn’t scary or shriveled up or completely non-​existent.
What really impressed me was the service — everyone here is so nice! When I was in the bakery section, one of the workers asked if I was having a nice day. And he meant it! When I was checking out, the bagger gave me the option of having my bags packed heavy or light. Really? That option exists?
The prices are pretty much the same as any other Schnucks, but the quality here is SO much better! I’ll be back for sure!