Total Access Urgent Care

Absolutely wonderful, professional, and knowledgeable staff. They quickly admitted me and provided the right level of care for my injury. No delays, the nurses and assistants were excellent and the doctor came in right away to address my situation. It was determined I needed an radiographs and I received, and they were reviewed, immediately. From the time I arrived with a possible broken foot to the time I left with a boot and was helped to my car was less than an hour… incredible service!
Additionally, I had an unusual experience in that for the first time ever I was in between insurance for a month (changed jobs at the beginning of the year) so of course something had to happen. Total Access was quick to address this in a friendly and professional manner. There was an affordable visit fee and everything else was discounted at 45%; this made a 1 month lapse between insurance palatable. Hats off for creating a system that is patient friendly.
While everyone did a great job and I would highly recommend them, Adrian deserves special recognition for going beyond and above. Not only was he friendly and made me laugh through the pain of a broken bone, he assisted me at every level and even did little extras like trimming the straps on my boot, carrying all my stuff to the car, assisting me into my car, and laughably bringing me my «stick» that I had used as crutch when I initially injured myself.
As part of my checking out, Total Access recommended that I see an Orthopedic Specialist and even went so far as to print out a list of doctors near my home so it would be convenient for me.
I recommend Total Access Urgent Care for appropriate medical needs.

Update — i originally gave them a 2 star review based on a bad experience. But the owner reached out to see if they can improve, so that shows me they are a decent organization. The other reason i am upping their rating is that i went to the SSM urgent care down the street when my other kid got sick with the same thing. The total cost of that visit was about 30% higher — same HD plan.
I wouldn’t normally post a review for an urgent care, but last time i went there with my son (7) he was tested for strep. My son (who can be a bit nervous) asked if strep can kill you. The medical provider (not an MD) in all seriousness said yes, strep can be fatal. Needless to say my son was very upset when he tested positive for strep. Seriously? How many fatal cases of strep are there in otherwise healthy kids? On the bright side i git to explain the concept of risk and probability to my son, but would have preferred to have that talk on my own time. The wait to get a room was fine, but we did see about 4 different providers asking the same questions so the whole visit was anything but quick.
The cost (i have a high deductible plan) — i am not sure what the going rate is:
$ 92 for the visit.
$ 90 for the strep test
$ 10 to administer the children’s Tylenol (oral — the kind you get at the store), but the Tylenol was thrown in for free.
I was a bit annoyed by the $ 10 charge for the Tylenol. They literally just brought it in and did not provide any information on the pricing. They seem very pushy about giving out the meds. The

I scheduled an appointment on their smart phone friendly website! Very nice option.
No insurance? OK $ 99 fee to see the doctor. Everything else is discounted some percentage for self pay clients. I didn’t pay attention as all I needed was a Rx for a sinus infection and knew no further charges would be added to my bill.
They wanted to give me a steroid injection. I said I prefer to get prednisone from the pharmacy as I couldn’t be sure what they would want to charge for the injection. The doctor made some remark about how we wouldn’t mention this lack of revenue to his boss (WHAT!?). Once I had the Rx in hand that should have been it. I prepaid for my visit, waited a fairly long time to be seen and then was asked to wait once again after already having been seen for another Dr. to Discharge me, and «get my paperwork». This is where things went from bad to worse. I’ve already paid, I’ve got the Rx I came to get and now I’m ready to leave. But I kept being told I needed to wait. WAIT for what? Finally a 2^nd Dr. came in to tell me I had been diagnosed with a sinus infection. I was simply dumbfounded by this colossal waste of everyone’s time. The 1^st doctor that came to see me was just outside the door eating a burrito. Why am I waiting? Why is his expertise needing review and explanation?
But the wait gave me time to reflect on some of the errors on the part of this medial staff. For instance, I was asked how much I weighed. They didn’t weight me. The front desk made no qualms about announcing my status as uninsured *embarrassing*.
Once my impatience was made abundantly clear to everyone in the back office I was lead to the front desk yet again and asked to, and you guessed it… WAIT! Why am I waiting again? Sadly I complied and waited. Their front desk staffed checked over something on a computer and was eventually told I was «good to go». Beyond angry at this point btw.
The only thing that happened between the time I was told I needed to wait after getting my Rx’s was nothing. I signed nothing, I gave no further information, nothing of usefulness occurred. Yet this process consumed 20 mins or more of my time.
The people are nice enough. But their process stinks. I won’t be back.
(Update: Someone from Total Access called to talk about my visit and my review. They did note one thing of usefulness during the conversation. I was there for just shy of an hour from the time the front desk interacted with me till the time I waited for the front desk to «discharge me». This is probably a pretty solid number for a lot of places around here. But it doesn’t erase the fact that it could have been 20 mins shorter had their process been better.)

Ok can I just say, I love the idea of an urgent care and I’ve been to some nice ones but today was another story. First off the doctor was an ass, he not only asked my age (for no good reason) and then asked if I had a boyfriend. What? While I’m being examined? And then proceeded to say that I’m an «old lady» and need to «get on that». I’m 23 years old. He also insulted my degree which is just plain rude.
Second they try to scam you into getting your prescriptions there which are INSANELY overpriced. Don’t get it here — please get it sent to your pharmacy. They don’t even ask, they just try to slip it by you, which bothers me.
Then they forgot if I paid my co pay. So they tried to have me pay twice. Shouldn’t this be a little more organized? Especially since health and money are involved.
Last but not least they literally forgot to send all of my prescription. So I had to call them again and have them resend it and wait another 45 minutes for the rest to be filled.
I’m usually not one to complain but today was seriously a mess.

Total Access Urgent Care is a top notch care facility. I have utilized their services several times for both myself and my child and I have always had positive experiences. Today was no exception. I took my kiddo in and within 5 minutes of checking in we were in a room and the staff began to obtain background info and take my kiddos vitals. Less than one hour from check in, testing, diagnosis, prescription and check out! The staff are consummate professionals who clearly love medicine and truly care about the community. I highly recommend TAUC for anyone who needs care.

Total Access Urgent Care is excellent. I’m really picky and this place is fast, the personnel are very nice and polite –and you are treated immediately. We have gone there for the flu, hives, fractured wrist, eye infectionss… and the doctors are always have nice personalities and are very thorough. I have referred many friends there. It’s excellent.

I Always receive the Best Care at Urgent Care in Rock Hill, Mo.
I get in a room very fast, they get my symptoms, check vitals and come up with a Diagnosis, Quickly.
Everyone from the Front desk to the Nurses and Paramedics, to the Most Awesome and Accurately Diagnosing, Doctors!!!
I Highly Recommend their Services!!!
Thanks, I will see you when I need you in the future.
Patricia R.

Outstanding and thorough care! The staff was very attentive to my needs and thorough. The convenience of even being able to get the medicine prescribed in the practice itself is a great add-​on.
I highly recommend this service.

Awesome experience! We were seen immediately by friendly and caring medical professionals. I would recommend total access care above all other urgent care facilities,

I was having pain in my back but due to my medical history my Dr suggested I go get a CT Scan to rule out something serious. I called the office to make sure they could do the CT Scan and was told yes. I showed up early for my appointment, was taken back within 5 minutes. I had an exam, blood work, IV, CT Scan (read by Radiologist) and another set of vitals. I was in and out in 2 hrs! I cannot tell you how glad I was to not have to spend 4 – 8 hrs in the ER at Mercy for 1 test as I’ve done in the past. The entire staff was knowledgeable, friendly and listened to me as I explained my health issues and why my situation is not common. THAT is very important to me. This is the BEST Urgent Care experience I have ever had. I drove all the way from IL because the care is SO much better.

After my review was posted, I received a Unilocal message from one of the higher ranking staff at Total Access Urgent Care about my review, asking me to call their office. When I did not call (because I posted what I felt was an honest review and do not care for unnecessary and unwelcome confrontation), I can only assume that they looked up my information because they proceeded to call me FOR DAYS.
First off, I feel that this was probably a HIPPA violation. My last name is not posted on Unilocal,meaning that for them to call me about this, they just had to look up patients with the first name Austin and a last name starting with H. and just hope that they had the right person. I felt very violated by this behavior and think that it was completely unprofessional!
Here is what I would suggest for Total Access Urgent Care: When someone thinks that your medical services are inadequate and posts a review suggesting that, you shouldn’t have someone (particularly one of the leaders in your organization) look up someone that COULD be that patient and proceed to message them on Unilocal and call them on their personal phone number about said review. That includes right now. Please do not contact me about this update to my review. People should probably know what they’re getting themselves into if they post even a mildly negative review about your business. I feel like that was an attempt to bully me into changing my review, but my experiences in your office were negative ones, and my review reflected that.
So yeah, if you enjoy feeling like your rights to privacy may have been violated, getting (perhaps unnecessary) vitamin shots, and getting hurried medical service from people that will not listen to your complaints unless you are insistent about them, then please go to Total Access Urgent Care.
If not, I would honestly suggest you go elsewhere. I can’t believe that this was my experience here, despite the number of positive reviews this place has gotten, but it’s true. If you choose to go here anyway, then I certainly hope your experience is different than mine.

Danni the MA and the nurse practitioners were so wonderful and caring and just took such great care of me I wish the chad a private practice. This is the best urgent care in saint Louis and the region they have hi tech medical equipment and a fun smart staff.

I am disappointed they did not explain medications to me. After looking online and seeing a MAJOR drug interaction between one I have taken forever and one I was prescribed I freaked. I called them the next day and my concerns were not taken seriously. I will not be returning. I feel like their «pharmacy» should have checked this. Mine certainly would have.

Had an awesome experience yesterday at TAUC1. The doctor was great, the staff was friendly and they genuinely cared about my wellbeing. My family and I are new to the city, but I will be sure to pass this information on to anyone who needs urgent care services! I was in and out in no time!
Thanks again, TAUC1 team!
— James from Los Angeles

I was an need of a doctor and heard about Total access urgent care.
I called and made an appointment and it was relatively easy and I showed up to my appointment on the same day. After being there 15 minutes waiting to see a doctor I realized why it was so empty And easy to get an appointment.
The staff and management wasn’t so helpful, they were rude, and apathetic towards the most basic of request. Dr. Matt Bruckel was person that I saw it and was helping me. He had really bad body odor, and he also seemed to be flirtatious which made me feel uncomfortable throughout my appointment. I would not go back to this doctor or practice.
Save your time and money & go elsewhere.

As a sort-​of newbie to the area, I really don’t have a primary care physician as of yet. From time to time, you might need some urgent care and so this is my go-​to place. The main reason is… well…they accept my insurance, haha.
They have a pretty good system down, though. They have easy check in (even online if you prefer). They are fairly quick to get you to an exam room, though plan to explain everything first to a Physician Assistant and then have to wait anyway for the doctor. Which – I usually just like and trust PAs, but others might feel reassured that a doctor comes by to check in with you.
Each exam room has its own tv and remote, so you can watch whatever you want while you wait.
Another positive is that they follow up with you to make sure everything is better a few days after you visit. This is a very nice and personal touch.
The one thing to be aware of, though, is the cost. One of my visits was due to an eye infection, the nurse had me read off the chart at the end of the hall and cover my eye (you know the drill) and then that was billed to me for like $ 5 – who knew? And… and this is important… they will try to encourage you to just pick up your prescriptions from them. They have a small pharmacy with some frequently prescribed drugs. I asked for the prices and then had them call in with my usual pharmacy (Walgreen’s). Walgreen’s was much cheaper! So, I was glad I did not take them up on the convenience factor.

Often I get the feeling that a lot of people in healthcare just really don’t like sick people… they seem bored with your nausea, roll their eyes at your pain (sissy!) and generally seem disinterested in what ails you. Usually, the most enthusiastic person is the one demanding your insurance card.
Not this place. This is honestly the most friendly, patient, caring and competent bunch of healthcare workers I have ever seen in one place. I’ve been here several times for everything from debilitating migraines to a smashed finger and every time, the doctors, PAs, paramedics, radiology techs and office staff have all been wonderful. I’ve received top notch care from extremely nice and helpful people and the longest I’ve ever waited was about 20 min. Most times, I’ve been able to get my prescription right there and skip a trip to the pharmacy, which is important when you’re feeling lousy and don’t have anyone to go for you.
I live in the city, and no matter how crappy I feel or how many other urgent care centers are closer, I drive to Rock Hill to go here. You should too.

Amazing! Slit my finger open and they had me in and out in 30 minutes. Seriously from the minute I walked in, got checked in, talked to the doctor, got stitches, and talked though home care I was back in the car 30 minutes later. Everyone was nice and seemed as though they enjoyed their job. I’ve been to other urgent cares where I’ve waited for at least an hour. There were people in and out so I don’t think it was a slow day, just good turn around.

This is the way my body thinks:
«Ohhh, Aimee’s on vacation for ten days. TEN DAYS! That sounds luxurious. What should we do? I think the flu sounds like a good idea.»
That’s right, I came down with something fierce and horrible just after New Years Eve, and it wasn’t easy to deal with. Sore throat, cough, body aches, fever… the gang was all there! My doctor’s office wasn’t open on New Years Day, so I used my Unilocal app to find something close to my house. Total Access had tons of great reviews, so I drug myself in expecting a long wait. Boy was I wrong!
I won’t go into details, but I’l put it to you like this: in just 45 minutes, I had a strep test, a flu test, and a chest x-​ray. I left with a z-​pack so I didn’t even have to go to a pharmacy. I was gone and back home WITH medicine within an hour! How does that even happen?!
Aside from the crazy quickness, everyone was so nice and knowledgeable. The doctor I saw was extremely professional and was able to get me diagnosed right away. I truly have nothing but glowing things to say about this place.
Hopefully I won’t have a reason to head over to Total Access anytime soon, but if I do, I know it’ll be a breeze.

There is nothing worse that being injured, sick and desperate and your doctors office being closed. As it happens my kids and I have been particularly accident prone over the past year with a variety of tendonitis, aches, pains and breaks so I have been to Total Access about 4 times in the past 12 months. Each time they have been friendly, fast and thorough and most importantly able to take X-​rays, develop, and read them. As a full time employed mother this place is such a huge time saver for me and my family. With my abundant past experiences with doctors offices I know a well managed business when I see one. Total Access is a well oiled machine and is immaculately clean. They use Emergency Medical Techs as nurses and there isof course the requisite MD on hand.
If you get there early enough (when they first open) or some other auspicious time you can be in and out in under an hour.