Valvoline Instant Oil Change

I have been going to various Valvoline locations for years. I’m used to turning down the extra services they try to sell you, and tell them I can change my own air filter, thank you. The last couple visits to the Watson location left a bad taste though.
I brought my truck in for an oil change and asked them to be sure to grease the many fittings on my driveshaft. In the past I’ve gotten down in the bay to show the guys where all the Zerk fittings were, because they can be hard to locate. This time guy apologized and said their grease gun was out of order and I could come back at some later date for the grease. So I went back this weekend.
After a long wait, a guy waves me forward, so I start to pull in. Then he starts snapping at me, that I wasn’t supposed to pull in, but to just pull up to the line, like I was supposed to read his mind. The other guys there seemed relieved that it was only a grease job. Guy underneath seemed to be having issues, so I climbed out of the truck and squatted next to it, looking down into the bay to see what he was up to. Guy wasn’t greasing anywhere near the driveshaft. In fact he had the grease gun stuck on a fitting by a front wheel. I asked whether he might be trying to grease the brake bleeder. His response: «I dunno.»
Finally somebody else came down that seemed to know a little more. Guy that was originally rude to me came by and ordered me back in the truck «for my safety». Long story short, they only lubricated 4 of the 11 fittings on my driveshaft. They had some lame excuse about needing some special tip on to get to the fittings, but it seems bogus since I’ve greased them all myself before, with an ordinary grease gun, not even a fancy motorized one like they use. Guy didn’t have any good excuse for why other Valvolines have had no problem reaching all these grease fittings, once they were all pointed out.
Now I *still* have to climb underneath the truck and grease all these fittings myself again. So it was a complete waste of time and aggravation to even go back there. So much for full service. I cringe to think of these guys doing «engine flushes» or whatever, when they cannot even handle simple grease fittings.

Very friendly staff! Fast service too. I will be coming back for all my oil changes!

Amazing customer service! They explain everything clearly to me being that I have no idea how my car works and they don’t push things I don’t absolutely need. I get my oil changed in 15 min and the staff is so friendly. Money well spent and my car runs like a dream when I leave.

Super quick service! This was the first time my boyfriend or I remained in the car during an oil change and it was pretty interesting. It also makes sense because the entire process took only 22 minutes. The employees were nice, friendly and professional. We also got a $ 5 off coupon for checking it. Saving money is cool.
The only downside is that we asked the guys to check on one of my tires because it was recently replaced and he did that no problem, but forgot to put my hubcap back on. Since we drove out of town that day, we couldn’t get it back, but still a positive experience overall.

fast, friendly service and they get the job done without any appointment: you roll in with your car and roll out. i get my premium oil change, air filter changed and lights checked. what else should be expected from a decent oil change… tea?

I’ve come here for about a year now, and I am going to continue to do so, because the staff here is outstanding and professional beyond imagination. They are courteous, informative, and know how to treat a customer right. They were so nice to me, that they even offered me 15% off for life as a token of their appreciation. My car is in stellar shape, and it’s all thanks to this staff. Such hard working and honest people, and it’s truly a pleasure to come here.