AT&T

This is my 2^nd phone from AT&T (Galaxy S5 the day it dropped, and now LG V10).
Last week I bought the V10 from this location and Justin was my wife and I’s sales rep. and he did a GREAT GREAT job. He was friendly and attentive to my wife and I’s need/​wants.
AT&T did not have any of the «Bodyguardz» glass screen protectors so we ordered one from AT&T’s catalog. I came in this morning to have an agent install it for me (as my hand-​eye coordination isn’t the best). Well, Ryan greeted me at the door and seemed extremely annoyed that I asked for someone to install this product I bought from AT&T. He just sat there at the table, didn’t make any communication with me as he installed the product and when he completed the installation, he handed my phone back across the table to me and said «here, you’re set» and walked off.
1. This was rude to ignore any communication from me
2. He installed the glass protector incorrectly
2b. I had to uninstall his improper job and do it myself as he moved on to another customer. Which completely belittles the reason I came in in the 1^st place.
I really hope management has a talk with Ryan and corrects whatever his problem is because I have not ever had a problem with this AT&T store until this guy.
When this issue is corrected, I will alter this rating.
So basically, other than the unprofessional Ryan, this store would have 5 stars.

Kayla was fantastic! Helped me pick out my new phone and the best upgrade with my cell phone plan. This store has great customer service. Will defiantly be back the next time my phone has an upgrade.

I received excellent service from Julisa today when I went in to exchange my case that broke. After spending $ 80 on the case I wasn’t happy when I broke it but I’ve never had an easier time exchanging a product than I did here. I didn’t even have the receipt so I expected complications or an annoyed sales associate but she was so nice, helpful, and efficient.

Great service from Shawn, had wonderful patients with me, and set up everything needed. Been to other stores, not as nice.

Personally for me, I have always had great services with AT&T. Through my global travels AT&T does rule.
This location has a great staff and knowledge on all the selection of new phones and trends. If you are looking to upgrade or make a change in your service… stop by and give them a try.