Wells Fargo Bank

Yo! This is by far the dopest bank I’ve ever seen. If you need some quarters, a small loan, a free donkey stuffed animal, this is the place you need to be. Get real. Stop pretending you know what you’re doing, and get in this place. You won’t regret it.

Staff goes out of their way to help you with everything. I guess this is what happens when your branch is super slow.
This place can get busy at the beginning of the school year and at the first of each quarter.
Great bank and staff!
Con:
Student checking accounts need to have a minimum of $ 300? Hello people we are students after all, that means we may not have $ 300 let alone keep that much in the bank all the time!

Possibly the worst experience I’ve had at a WF branch.
One of my online accounts got hacked and basically wiped out my account and after a whole day of making multiple calls to wells fargo customer service and PayPal, I was instructed to go into a branch ASAP to show them a letter from PayPal that said I was robbed and need my money reimbursed. The manager told me he wouldn’t do it because their branch has a quota and he didn’t want the money coming out of «his pockets». He also proceeded to give me advice on what I should have done to prevent from getting hacked (I have to say I am a responsible Internet user and I certainly wasn’t asking to get hacked for gods sake). He actually gave me this speech twice — the first time he told me to go to another branch, so I called customer service for the 4^th time that day and they instructed me to go back into that branch and explain to the manager what to do.
All in all, extremely condescending service from at least 3 people, I was ignored by all the tellers for about 20 minutes when I was in there the second time. Will never come back here. I’ll probably switch to a credit union.

Helpful staff, always friendly and welcoming. They always give you great, honest advice to help you manage your money well. Lines are always short. Speedy service.

Best banking experience of my life. I never thought I’d say that, in all seriousness.
Irina S, was unbelievably helpful today. She got everything I needed done, noticed there was a better checking account for me & changed it over, & she even made me copies & gave me a envelope to mail something. I am not kidding.
I am moving overseas and she gave me a lot of good information, as well as let me know I could email her if I ever lost my debit card overseas or just needed help. Since a lot of her customers at Stanford live or travel internationally, she knows the ins & outs.
This is some of the best customer service that I’ve had in years & definitely my best experience banking. I thankfully got rid of my crappy credit union account. If someone tells you banking with a little local credit union is better, tell them to go for it & take your own money to Wells Fargo.
If you ever need to go into Wells Fargo & you are on the Stanford Campus, go see Irina. You’ll thank me.

My first real banking experience as a regular customer all started here. And I’m happy to say I am still with Wells Fargo and haven’t thought of leaving them once (unless of course I move away from the west coast)

The people here are just superb and really really nice! They are very helpful, playful, yet will help you with any transaction professionally. Come here if you want to actually enjoy your banking experience.