AT&T

Go to any att&t store but this one they are either con artists or they have no idea what they are doing. Went in to get upgrades on two phone lines on our bill. Their contracts were up and w were eligible for new phones under the contract price and we were told that we would have to pay an additonal $ 40.00 a month for this which was completely untrue and also were told that we would have to activate the phones now even thou they are gifts which again was untrue. I know many people with stories like this, it seriously makes me wonder if they get kick backs for screwing over customers.

Just tired of At&t.I am a customer. .and have been one for 8 years. .and they don’t care. .it doesn’t matter. .they charge hidden fees monthly. .won’t remove them. .signed me up for things I didn’t agreee too… I spend countless hours arguing with them. .they Jane no interest in keeping me and my family as a customer. they have terrible data plans. .I truly hope no one who tags this EVER does business wroth at&t .you will regret it. .good luck

Under no circumstances should two employees EVER SCREAM at a customer for not realizing something that it was THEIR JOB to tell the customer anyway. I will never enter this store again except for to get the names of the two people who yelled at me while I was buying a phone. They didn’t make a certain fee known to me when I’d asked about something prior when doing my research before I bought my new phone. Instead of taking responsibility — they YELLED at me for a good 5 minutes all over some charge that they should have told me about prior but didn’t.
The shocking part of it was they went so far as to insult me repeatedly and my intelligence in front of everyone in the store. (To which I simply rolled my eyes bc it was quite clear they were the ones with the intelligence problem bc they simply couldn’t grasp that if you don’t tell someone something, they won’t know about it.) The not so shocking thing, though, was that this must be a rather common occurrence because NOT ONE EMPLOYEE turned around or looked up despite almost everyone Shopping in the store looking quite shocked at these unpleasant women yelling at a customer… who didn’t tell back.
I’m NOT Psychic. If you don’t tell me about a fee nor is it listed anywhere I’m the store, nor was it even mentioned when I specifically asked about what I had been planning to do… then I am not expected to know about it. Period. Even if by some chance I was reasonably expected to know about it – yelling at your customers? That’s bad form. Please, ladies, learn some class.
My poor friend who was with me says she’s not shocked bc she’s dealt with this store before was quite upset with the fact they were yelling (not just bc it was rude but bc it was overwhelming) that she almost walked out of the store. I almost did too.
Eventually I ended the argument by telling them to drop it (to which they had a nasty comeback) and I just left it at that. They went right back to pretending nothing happened.
It must be nice to be able to yell at people you don’t like at work… even if they’ve done nothing wrong and they are buying a very expensive product. Sheesh. Do you realize how many people would be envious if they knew?

I never saw so many disgruntled employees in one place before. You can tell they are contemptuous of the customers. Poor customer service reigns supreme. The same thing used to happen at the Time Warner Cable store and look at them now. This place will phase out eventually too. I only wish I could give a rating of zero stars. This place is the worst service center in New York.

This location is overpacked and very busy. I didn’t see enough staff to service me and help me with my issues. I waited a few minutes to get greeted and then was help by a greeter. Who fixed my simply problem. But did confused and their new change in plans. Which I was distressed about and left rudely.

I am extremely surprised there’s a five star review for this place… I came here multiple times… walking out with disappointment on my face… they don’t know what they are doing… I don’t even know why I bother comeing here and ask if they can fix a certain issue for my phone… what they do best here is to call customer service or even google the situation… I can google the situation too… I don’t you help me google stuff… What i need is for AT&T to help me answer certain questions and help fix certain issues with my phone or even my AT&T plan… Not so hard right?!? Expically when it’s your freaken job… Good size for an AT&T store… located inside the Staten Island mall… First floor. there’s about three, four staff members working there… don’t seem like they are really working… pretty much standing outside the store waiting for something to happened I guess…

Went to the store as it was my only option. The store has been changed, most of the people working here from a year ago aren’t here anymore. As soon as I walked in, I was helped by Ronnie. He’s a great guy who actually cares about your problem and will try to help you. I’m only writing this because I usually have a bad experience with AT&T employees but not this time for once. Thanks Ronnie