Clove Lake Cars

They get two stars because they do at least show up but every single one of their cars are disgusting and every driver I have used has almost killed me. I mean can’t they hire people who know how to drive? And I love the fact that I’m practically having an asthma attack in the car because the driver smokes in the car when passengers aren’t in there (today’s driver had a lit cigarette in his hand when he got to my house)! Now I have to get on a plane and go to business meetings reeking of cigarettes. We need more available ubers in Staten Island!!! I will also add that the last time I used them they charged my card twice (ps there is a $ 4 convenience charge for using your credit card!!!) and it took weeks for me to get my money back. Just terrible!

DO NOT CALL THIS CAB IF YOU ARE A FEMALE TRAVELING ALONE. Multiple times driver get uncomfortably close by gawking excessively and asking too many personal questions (and no, I don’t dress provocatively).
In my experience, most drivers and cars are disgustingly dirty and uncared for. Driver ALWAYS fakes not having change so he can get more tip.

This review is based on the companies driver… I asked one of their drivers to move his car up a little bit cause he was blocking a handicap parking spot… first he ignored the horn tap I got out of the car to ask if he could move… he was too busy on his cell phone to even realize I was speaking to him I asked again and he was mad about it… he didn’t even care he was in a no standing zone blocking the stores entrance he said what the F am I going to do about it and continued to call me names… it’s a real shame that you hire drivers that don’t know how to have a decent attitude when it comes to customer service

This car service is great, I use it everyday and never have a problem, phone guy is really friendly and most of the cabbies are nice and professional. I would definitely recommend this car service

Do not use this car service — find someone else! I was quoted different prices and they tried to get away with charging me over 100 dollars to go from si to metropark. The driver got lost because he had never been to metropark, made illegal turns, dropped me off in the middle of the road where a cop yelled at him, and then had the audacity to charge my credit card right way when I called to complain and ask what they could do. I missed my train even though allowed plenty of time to get there and have never had a problem before. There was no traffic — the issue was entirely because the driver had no idea where to go. The manager is horrific and has no customer service skills — do yourself a favor and avoid this headache!

Extremely rude driver, not only he cut me off where he almost hit my car but as I honked so he doesn’t hit me, he rolls down the window and gives me a middle finger, shame on you.

Took clove lake cars to jfk they are very professional clean drivers and cars I was very happy to travel with them and will do it again!!!

Okay

my first, last and only experience with this car service as I do not visit Staten Island ever.
I had to be here early for work yesterday morning and then needed a car service to take my colleague and I to the ferry so that we could make it to another meeting in Red Hook. I called around 9 a.m. to secure a taxi for our 12 noon departure in order to catch the 12:30 ferry.
I was skeptical after reading many negative reviews, but also being on Staten Island, it seems we had seriously limited options for a taxi service, so it was between Clove Lake Cars and another service, whose line kept ringing with nobody answering on the receiver. Winner by default?
Default champion, or not, the dispatcher was very friendly and addressed all of my concerns. Because of the negative reviews, I was still extremely cautious about their reliability and called back at 11:30 a.m. to confirm – the dispatcher reassured me that my car would be out front and on time, ready to take me to the ferry OFF THE ISLAND, HALLELUJAH!
I received a phone call at 11:52 a.m. informing me that our car was outside, and my colleague and I paid a very friendly driver $ 11 to get us safely, swiftly to our destination with 21 minutes of cigarette-​smoking time to spare!
Thank you so much, Clove Lake Cars for proving that you do have what it takes. I’ve literally been to Staten Island twice in my whole life, so I don’t think I’ll need to use them again, but if I find myself on the Island again, and in need of a ride, I’ll be calling them.

I am sitting in the car as I am typing this. I called from Newark airport when my plane landed at 4.30. Was told they would dispatch the car straightaway and to call them a 2^nd time when I get to the waiting point. Called them at 4.49 for the 2^nd time, n was told it will be 15 mins max. Called after waiting for half an hour n finally got into car at 5.25pm. I live 15 mins away. I just want to get home after a long flight!!! Then the driver proceeds to tell me he has to stop for gas. Ended up on a detour. It is now 5.45. I am still in Newark somewhere in this very filthy car with newspaper all over the floor. Seriously, I just want to get home. Always used them, not anymore.,

I just had a horrible experience. My friend was sick, and the cab driver drove away. First, I was told we were a no show. Then I was transferred to another dispatcher which told me she wasn’t accountable for sick passengers. I told her that it want right and I was told two different stories. She proceeded to yell at me and call me a cunt. Not cool-​since I call them every weekend going to work.

«Its a 20 dollar minimum to use a credit card BUT we can charge you two extra dollars to stop at an atm, as long as it’s on the way to your destination. Btw I’ll puffity puff puff down victory blvd with my cig while
Tailgating the driver in front of me. Cool?»
Haha No Bye.

The best cab service on the north shore by far. I use this cab service nearly every weekend and the car is always prompt, drivers are friendly, and dispatchers are attentive. Steve’s the best dispatcher! I’m never disappointed

This was my favorite cab company always was reliable. But, the moment there is one snow flake that’s it more then a 3 hr wait they lost a very very very good costumer.

Clove Lake Cars are the best! I was stranded at the eltingville transit center alone at 2:30 in the morning and the dispatcher was so kind and empathetic and sent me a car as soon as possible! The driver was courteous, had safe driving and was very nice! Thank you clove lake cars, I will be a customer for life!

I usually use this company often and I know The usual dispatchers and drivers that pick me up. Usually a comfortable experience. I don’t have cash and asked to stop At an ATM and I was charged an extra $ 2 to stop at an ATM that costs me more fees. Disgusting!!! I’ve never had a «oh you need to stop to pay us cash it will cost you fee» I’ve never had that add on! My bank with no fee was on route but that was the stop that was assigned. Pig dispatchers

Extremely disappointed with their service. They recently purchased Village Car Service, with whom I originally created a contract for a wedding shuttle bus (for our wedding on 2÷14÷15), and boy was I disappointed! First of all, we paid for a 14 passenger shuttle bus to run back and forth for an hour and a half, but their bus got into an accident and decided to give us two vans instead. Fine, no problem, except each van only made ONE run — the distance between the hotel and the wedding venue was 5 miles, more than enough time to take at least two trips. They did the same thing on the return trip, leaving people straggling behind at our wedding venue! Next, we paid $ 40 for a LUXURY car to pick my new husband and I up, and they send a van, saying their luxury car got into an accident… what kind of car service has all of these accidents? When trying to contact them for a resolution, no one would respond to us! So disappointed; I would rather use UBER or pay someone off the street than use them again. Would give 0 stars.

I called a half hour in advance to pick me up at the courthouse by the ferry. They picked me up in the same place several times under the same conditions. They even knew where they were taking me.
As I am getting off the ferry, a half hour after I called, a very rude and abrupt person calls me and tells me that they can’t pick me up. He says they aren’t allowed to go there. I explained that I will be at the courthouse, not the actual ferry terminal. He said they are not permitted to go there. What a liar! There are always people being picked up there (including me). Mind you it was 10 degrees outside. I asked the guy to please pick me up because it is freezing outside, 10:30 pm and I have no other way of getting home. His EXACT response was «sounds like a personal problem» and then hung up on me.
I’ll leave it to you to decide if this is the right car service to use.
By the way, a competing service came 15 minutes later with zero hassle.

Used them on Thanksgiving Eve and the service was subpar. I called them at 7:45 requesting cabs for 12 people (3 cars or 2 vans) for 10:15. That’s 2 and a half hours ahead of time. The woman who answered took down the info where we were, where we were going, etc. with no problem and everything was good. I got a call at 9:30 saying we need to just call them when we are ready for them because they don’t know if they can still get us. So then why did I call 2 and a half hours ahead of time?
Anyway, we needed to be at this place at 11, so I figured calling the cab for 10:15 was good enough since the place is only 10 minutes away and I know they are never on time. They sent one car at 10:15, and then the other 2 never showed up. We kept calling and they kept telling us they were on their way, but 15 minutes would pass, no cars, and we kept repeating this process until finally it was 10:45 and we weren’t waiting for them anymore. Luckily we had friends that were nice enough to hold off their own plans to drive us to the place for 11pm.
I understand TGE is a very busy night, but it’s Staten Island, and we gave you 2 and a half hours notice. And after I called them for an update once, they would keep «transferring me» to someone else, but really they hung up on me. Service is not good, wouldn’t recommend.

My one and only cab service! They know me too well already that when I call I don’t even have to talk. They are also already very high tech now that while you wait for your cab, you can track their exact location and the estimated time of their arrival. The dispatchers and drivers are so friendly esp. Jose, Jim and Ritch. :))