Holiday Inn Staunton Conference Center

Roxie (bartender) is awesome! Their whiskey sirloin and pesto potatoes are delicious! Accommodations are good! Rooms are clean and staff is nice!

The updates are great and the restaurant staff is excellent! However, the gym equipment is already falling apart and broken. They need to fix that!
But what really brings this place down is the Manager, Lisa. My coworker and I stayed here for a few days on business and a new employee, took our personal cards for incidentals. Well, the next morning we woke up to charges for our entire stay which was supposed to be paid for by our company. This was obviously a stressful mixup but the way it was handled was worse. Lisa blamed the issue on my company, who is a regular customer. She also never called either of us personally about the charges. And when we called, we could never reach her NOR did she return our calls. I guess she forgot we were staying there because when I went to the front desk she took another 10 minutes to come out. (Turns out she was actually calling my credit card company to finally authorize the removal of my hold. That was suppose to be done 4 hours prior). Anyway… she said she called me but my vm was full. What’s interesting is that she never called my room or left a note under my door. How are wrongful charges not a priority that you dilligently follow up on until your customer is satisfied? My coworkers funds were compromised and Lisa offered nothing for the inconvinced. NOTHING but a half-​ass apology and conveniently turned the blame on my company.
The good news is that I still slept like a baby because the beds were so comfy. You need beds like that to deal with people like Lisa.

In short: Terrible experience!
My girlfriend recently made a reservation for us to stay here overnight following a wedding in the area. We made arrangements to stay in a dog-​friendly room for us and our beagle. After returning from the wedding with the rest of the bridal party, all of whom were also staying at the hotel, we were invited up to the bride’s suite, simply wanting to congratulate the newlyweds once more before turning in. Not wanting to leave my dog in the room to cry and wake our neighbors, we brought her with us to the suite for no more than 5 – 10 minutes.
We awoke the next morning to a phone call from the bride telling us she had a $ 250 fee attached to her room bill. Upon bringing this to the attention of the front desk staff (a woman who’s name I’ll refrain from bringing to public attention) we were told that this was standard for such reports, that there were multiple occasions where a dog had entered the room (false), and that there was nothing she could do as the appropriate manager would not return until 11pm that night.
After leaving VERY frustrated with such an exorbitant fine, we called back some time later in an attempt to calmly level with the clerk once more… but to no avail. Instead, this time around, she informed us that she WAS the manager on duty and could have waived the fee but wouldn’t. After interrupting us multiple times, she dismissed the call as a waste of her time and abruptly ended the conversation.
This was without a doubt our worst hotel experience to date and the most detestable excuse for customer service I’ve ever witnessed! I’m a frequent user of Unilocal as a booking reference but this is my first review on a new account as a direct result of this experience.

Clean, friendly, comfortable, they always make us feel welcome. Comfortable eating/​relaxing area in the lobby restaurant. Love to relax near the little fireplaces while planning the day.

The accommodations are very nice and clean. The great customer service that people rave about fell short at the front desk with blonde Megan (not to be confused with brunette Megan at the bar).
We approached the front desk to check in, and Megan was very rude as she said check in is at 3. Upon checking out, Megan was still rude. Honestly, why have a job at the front desk if you don’t like people and prefer to gossip with your coworker when paying customers approach?
Brunette Megan, at the bar, was very friendly and helpful with local information.
We would stay here again and hopefully deal with one of the other front desk attendants next time.

Hotel room was very clean and comfortable. Front desk staff was extremely friendly and welcoming. The only negative I would have is that the property is right next to I81 and the traffic noise is very noticeable. Luckily, I prefer the steady sounds of trucks moving down the highway so no biggie for me and my family. If you are a light sleeper, you may want to ask for a room on the opposite side of the hotel.

It’s not actually your standard «Holiday Inn.» It’s just a bed and breakfast at someones house, and it’s really creepy. Its up this rundown gravel road and it looks just run down. It is literally in the middle of nowhere. I’m going blatantly honest here, I would not recommend this to a friend.

Worth the stay. Good prices, good amenities (fridge, good size tv, microwave), and they allow pets. Docking a star for the connecting door between rooms though. Hate those things.

Last minute decision to stop off I 81– room was clean. Had two lightbulbs out, but told the front desk on the way to the lounge and they were immediately replaced. Bathroom was tiny! Staff was great, Joel &Merv kept us entertained in the evening. Breakfast was delish, Roxie was sweet, we’d definitely stay again!

Overall this hotel was nice… super-​friendly front desk, staff, etc., and very clean & updated rooms. Our room had a good size mini-​fridge, which was nice, too. It was really quiet overall and the location is perfect, just a 15 minute drive or so to many wineries & downtown Staunton. The breakfast buffet is totally decent for $ 8.99, everything was hot & really good for a hotel breakfast buffet. Free wi-​fi, it was spotty sometimes but most of the time it worked ok.
My only minor complaints are that our room was facing the dumpsters, so that was fun at 6:30 a.m. on a Saturday morning. The toilet in our room was ridiculous to flush, I kept thinking it was going to overflow because the water took forever to go down. Also, it kind of sucks that the bar area closes at 11, and there is no communal space for people to get together. We were with a large group for a wedding, and it was basically a college reunion so of course everyone wanted to hang out after the reception. We had to all cram into one person’s room & worry about pissing off the neighbors. It would just be nice if the bar could stay open later on Saturday nights to take care of this small issue. Another small complaint is how early housekeeping comes around… they were knocking on our door every morning between 9 & 9:30 a.m., even though we had the «do not disturb» door knocker on the door. I wanted so bad to sleep in, so that was a little annoying.
All that being said, I’d still consider staying here again if we were in town & on a tight budget.

Stayed on my way up from visiting family. I stayed the night, and was looking for a cheap place to stay. I called a few places and this was one of the cheaper ones where I didn’t feel like I would be murdered. The front desk attendant was really nice and helpful. The room was clean and had a lot of room, and with a couch in it still had a lot of room to walk around. The bar was nice with two people working that were really friendly and attentive. Which is unheard of considering I was their from 930 until close and in most situations like that the wait staff and bartenders usually focus more on their cleaning.

I’m torn because overall it a good stay, but after staying in a LOT of hotels some things were disappointing…
Good:
— The room sizes were spacious. We had a King «leisure» room — not sure where the leisure part came in but it was leisurely to be a able to walk around and not trip over yourself. We even had room for the playpen.
— The Internet worked well.
— The room itself was clean.
OK:
— The breakfast buffet was only $ 8.99 and you get what you pay for quality wise. They did have a good selection — eggs, bacon, sausage, biscuits/​gravy, french toast, pastries. So it is a lot of food for the price but I imagine most of it was frozen before being cooked.
— The lobby looked very modern and clean.
BAD:
— Slowest elevators in the world! And some of the stairwells do not let you exit so the elevator is your only option.
— The BUGS… I don’t know what they were but they were dropping like flies in front of the hotel in the

Wow — really surprised at older, poor-​ranking reviews (& please note just how old the former reviews are!) in comparison to what I discovered upon check-​in. Had to double check the address to make certain I was at the right place!
Décor is updated throughout entire building & grounds are impeccable. Room & bathroom are clean. Bed is quite comfortable (and my orthopedic issues necessitate a good mattress in order to sleep well). Wireless internet speed is fast. Pool is an indoor/​outdoor pool, separated by a glass/​plastic window. Their accessible room is mostly up to code & a call to the front desk made things right in a hurry. Did not stick around for breakfast… the mountains were calling and I HAD to go!!!
Originally stopped here with intent to explore Skyline Drive & Shenandoah National park, but now wish we had planned a longer stay at this hotel. Very glad I took a gamble on this one… definitely not disappointed at all.

A ok place to stay. I don’t know about the golf part. The restaurant leaves something to be desired. I was seated at a dirty table, with dirty silverware. What can you do…

We spent two nights here in order to attend a relative’s wedding — the reception was here so we thought it would be convenient. I cannot recommend this location, especially for the price! They were in the process of remodeling — where I can’t tell you — the only evidence I saw was the scaffolding on the front of the building. The hallways were disgusting — the carpets looked they had never been steam cleaned let alone vacuumed! The tub was slow to drain, the fan in the bathroom was covered in several layers of dust, I don’t think it had ever been cleaned. The overhead light in front of the elevator on the fourth floor was burned out and missing the decorative cover showing the bare bulbs. The elevator sounded like it was on it’s last leg. No refrigerator in our room, we asked for a room with one, but was told that there weren’t any available. I imagine it was due to the college football team that was staying there. I’m sure they needed to keep their beer cold before the game. The only good thing about this hotel is the bartender in the bar downstairs. Was nice enough to let us sample the local brewery’s beer before ordering. Save your money and stay elsewhere. You will not get your money’s worth!

This was a Priceline reservation, and it is the first time I’ve been disappointed in one of their «3 star» level hotels. At check-​in, we were given ONE commercial rice-​krispie treat for the two of us to split — VERY CLASSY! The floor in front of our elevator was sticky and stayed that way overnight. The bed was comfortable and the room clean but we found none of the usual hotel amenities information — nothing about pools, restaurant hours, local attractions, assistance available — though there was a 3-​hole-​punched loose-​leaf sheet with info on room service. As noted by others on Unilocal,the TV channels were all fuzzy. Our waitress was gracious and didn’t charge for orange juice after the first glass she poured had some foreign matter in it. This is a budget motel with resort pretensions. Management needs to step up it’s act; until then, I’m sure you can do better for less money.

Lobby and hallways appear older, but room is very clean and updated. Fridge and microwave combo is nice.

Convenient and reasonable. I imagine if golfing is your thing you probably would be quite happy here. I was mainly looking for a nice quite place to stay while doing some work in Staunton and found this place quite reasonable for that.