Sleep Number

This is not a bad place to go shopping for a mattress if you have a bit of money to spend. I personally decided not to buy here but the beds were very nice and fancy, the customer service was great as well. I appreciate the help and focus they gave me. Just out of my price range this time.

Michelle was our rep and she is spectacular. Extremely knowledgeable and friendly with a calming voice that made it easy to relax add we shopped. The buying experience was very positive, we felt like we knew exactly what we were being and what was best for us, not a heavy sales pitch to benefit her commission! The store is clean and professionally set up and laid out. Looking forward to getting the bed, highly recommend shopping here top bet a great education as well as a comfortable nap! :-)

Sleep Number Bed — Good Bed, Poor Service
When we bought our bed, there were two selling points we heard over and over — the great quality bed and great service. Batting .500 in baseball would be great, but not in the world of beds. The bed has been great, until it collapsed — after less than 6 months in service. The installers didn’t mount one of the middle support brackets correctly, and it fell to the floor one night, leaving the bed sagging on one side. I mistakenly thought the problem was in the air bag or the inflater. We called for support, and Sleep Number sent us instructions on how to diagnose the problem. This is apparently their idea of good support for a bed that cost $ 5,000 — let the customer diagnose the problem. In the process of following their directions, we discovered the real problem. To fix it required that we take the bed apart, including the plastic frame. We discovered the fallen bracket, but also that the plastic frame was not put together correctly. Putting this together correctly is NOT rocket science, but it does take some time and effort when you are doing it for the first time. Our total time on the project was two hours.
We really like the bed, but we rate their set up and service poor (that’s our lowest rating). Their technicians could easily carry replacement air bags and inflaters on their trucks, and provide the kind of service we expected. Instead, they rely on the customer to do what we consider their work. Think about this before you buy a Sleep Number and don’t listen to the rhetoric about good setup and service. It just isn’t the way this company does business.

They are currently having a sale on their pillows!!!
We have the highest end bed, its alright but sometimes I think its a little over priced for what it is.
However, their pillow are awesome and they possibly have the best body pillow. its doesn’t shift and the material keeps you cool. and with the sale I got my beloved body pillow for $ 30 bucks!
The staff is super friendly. there was a confusion the first time I ordered my pillows (They don’t carry king sized pillows in stock) but the exchange process was super easy and of course I walked out with another pillow. My bed is super cozy now. no matter how many times my BF wants to change the number on his side (we sleep on the same side)…I’m good.